ComplaintsforTrulieve
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Complaint Details
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Initial Complaint
08/04/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
This week I purchased products from the Trulieve store in ***** *******.The amount of my bill was over $400 and I was told that if anything disagreed with me I would be able to return it. When I drove three hours today to return the product to get a refund, I was told that they do not give refunds only store credit. I was not informed of this at the time of purchase, and there was no signage of any kind in the business, stating that I was not able to return for a full refund.Instead of store credit, I am asking for a full refund since I was miss lead in the sales process, and there was no statement of no refund policy visible in the business.Customer response
09/27/2023
Trulieve called and and refunded my money. I had my complaint resolved thanks to the BBB.
Thank you!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.