ComplaintsforElite DNA Behavioral Health - Tallahassee
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/10/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unresolved
3/1/2023 first visit with a Elite DNA cost $280. Second visit 3/15/223 coat $175. The first visit I was put on medication and within two weeks, my dosage was upped, and additional medication was added to my regimen. On 3/29/2023 I was scheduled for my third visit but could not attend due to feeling suicidal and suffering from major mental duress. I contacted the psychiatric nurse practitioner that I had been seeing at elite DNA., **** ******** to express what I was going through. She informed me that I was probably coming down with some thing and advised me to continue taking the medication’s that she had prescribed. On 3/31/2023 I was taken to *********** ******** ********** and was told that it was probable that I had been overdosed on one or all of the particular medications, and that a secondary medication that the nurse had prescribed did not even fall in line with the mental issues that I was having. I was advised by the doctor at *** to stop taking all meds that were prescribed to me. I have since not returned to elite DNA due to fear of being overdosed or miss, diagnosed by the nurse practitioner that they have on staff. Due to the fact that, I was in properly medicated by the individuals at Elite DNA I would like a full refund in the amount of $455. I would also like for them to be held responsible for the hospital bills I incurred while dealing with the medical issues I went through after seeking mental health help from Elite DNA. The only person that I saw was **** ******** and I feel like she should be held accountable for overmedicating her patient. This could’ve ended in a suicide had I not had the help from *********** ******** ******** and the staff there.Business response
05/01/2023
I have sent an email to the complainant to address this concern. A review of the medical record will be conducted.
Customer response
05/04/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: ********
I am rejecting this response because:
I have not received any type of correspondence from the provider. They do have my direct contact information because they request contact confirmation, via text, prior to all appointments. However, I have not received a text, call, or email.
Regards,
******* ****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.