ComplaintsforLauer Real Estate Group

• Initial Complaint

  02/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Unfortunately they will get you in the door but abandon you after signing the lease. I have had serious maintenance issues unresolved for 4 months. All communication stopped. The last tenant paid $*** and moved because they inflated the rental price to what I pay now $****. I've repeatedly reported a mold and fish smell. They have sent out people to get a quote and refuse to pay. I've been asking for months and have the texts to prove for them to fix it. No replies just ignoring calls, never in office, and ignore emails. There is literally mold on the vents. I've reported flooding which hasn't been resolved or even an explanation as to why they won't fix it. There is water line damage everywhere. It’s sad when you see landlord and leasing companies take advantage of good tenants. They have also sent over maintenance without contacting us which is illegal

  Business response

  03/13/2024

  Unfortunately what Ms **** claims is not accurate. She has placed 9 maintenance requests which all were submitted to vendors and handled. She has placed a work order for the air ducts to be cleaned and we got 2 estimates and the owner of the home has denied the work. This is in no way our fault we cannot spend money of that caliber without approval. The vents do not have mold on them if you look at the picture she posted it shows streaks on dust from not changing the air filter like her lease requires. When I personally was in the unit and saw her dogs and dirty filter unchanged it started to make sense that she was the cause of this. Nothing logical can be done about the flooding when it rains heavy in the backyard. I would not consider Ms **** a "good" tenant. She has unrealistic expectations. Just because you place a maintenance request doesnt mean the home owner will do it. For example she placed a maintenance request that the AC wasnt blowing cold when it was 20 degrees outside. That makes no sense at all. We will not give her an option for renewal.  Thank you. 

• Initial Complaint

  10/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I signed a lease with Lauer Real Estate Group beginning August 7th, 2023. Prior to this I asked to move in sooner, but was told no so I made my plans accordingly. Then on Aug 3 was told we could move in on Saturday, but then settled on Sunday the 6th. The day of at 10 am we are told the cleaner and maintenance had not made it by. I get there to start moving in and the cleaning crew wiped down a few counters and left the house dirty. Then I leave a voicemail with a list of things that had not been done prior to move in and was told that vendors would be reaching out to me. It is now October 30th and 3 of the 11 maintenance requests have been handled. Our air filter took almost a whole month to get changed, when again, that should have been done prior to us moving in. I have been calling on a weekly basis since September and have not received a single call back regarding our ongoing issues. Lauer Real Estate Group has posted hours of operation on ******* yet their offices are never open during those times and no one ever answers their phone. I pay my rent on time and expect the management company to hold up their part of the deal.

  Business response

  10/30/2023

  Hello this is in response to complaint ********. The tenant submitted 3 work orders on 8/8/23 which were assigned to ******************** that day. The tenant submitted 2 work orders on 8/12/23 which were assigned to Trusting Hands Plumbing and ******************** that day. The tenant submitted a work order on 8/15/23 which was placed that day with ******************* The tenant submitted a work order 8/31/23 which was placed with **** ************ which was submitted that day. The tenant placed 2 work orders 9/7/23 which was submitted to ****** MHR that day. Today 10/30/23 the tenant submitted a work order which was placed today with Trusting Hands Plumbing. We have placed every LEGITIMATE work order the tenant has made same day. I am very disappointed that this tenant has wasted multiple peoples time with this matter. Thank you

  Customer response

  10/30/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 20799968

  I am rejecting this response because while work orders have been placed we have followed up to try and get a timeline on when the issues are getting fixed and have heard nothing. We have had a tattered blue tarp on our house for weeks. Our fence has been rotted since we moved in. Hot water still does not come out of one of the showers. There is still mold on the house that has not been addressed, and again I have called a countless amount of times and left multiple voicemails none of which have been returned. All I want is a callback with some explanation of when things are getting fixed. Our air filter was black when we moved in, and that took about a month to fix because you guys placed the work order, but never ACTUALLY ensured the work orders were completed. 

  Regards,

  ******************************************

• Initial Complaint

  06/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to file a formal complaint against Lauer Real Estate Group, the property management company responsible for the house I have been renting since August 2020. The house is also owned by ***** *****, the Principal of Lauer Real Estate Group. Their handling of a recent maintenance issue has been negligent and unresponsive, causing significant damage to the property and distress to us as residents. We have experienced / reported five independent instances of roof leaks since moving in, and only one of which has been resolved. The most recent and severe leak occurred on May 15th, 2023, persisting for three afternoons. Water flooded our bedroom, causing extensive damage and creating a hole in the ceiling. After notifying the owner and management team, no action was taken until May 17th. The roofer was unable to tarp the roof, worsening the water damage. On May 18th, the roofer assessed the roof and determined it needed replacement due to severe rotting. At this point, we had received no communication from Lauer for nearly 72 hours. At the recommendation of the roofer, we contacted a restoration company to prevent further damage to the home. In a desperate attempt to get some answers (with no luck via phone and email), we confronted ***** ***** at this office and, despite initial claims of being unauthorized, he acknowledged our actions were necessary and agreed to cover the restoration costs. However, after submitting a bill of ~$3,800, Lauer Real Estate Group has ignored all communication attempts. The restoration work was urgent for our safety as residents and to prevent further damage to the property. We took action due to their unresponsiveness. It is unfair that the restoration company remains unpaid, leaving us with the burden of payment. I kindly request the Better Business Bureau's intervention and appropriate action against Lauer Real Estate Group. Their conduct violates our rights and shows a lack of professionalism and disregard for safety.

  Business response

  06/13/2023

  In response to complaint ID: ******** filed by ****** ********* I would like acknowledge that the roof did in fact have a leak reported May 15th. At the time of this crisis we got a new phone system and were porting our main phone line over and did have a 48 hr window where our main line was not operational but would roll over onto other lines. When I received their maintenance request on May 15th I placed the work order with ********* ******** ************ to assess the problem. On May 17th they told us that the roof needed to be replaced and that they would get us an estimate. I then contacted **** ******* on May 17th to get another estimate for replacement. I contacted one of our subcontractors that works for ********* ************ *** ****** to go tarp the roof and install any drying equipment, air scrubbers, dehumidifiers, etc. When I returned to the office ****** ********* was in our parking lot explaining what happened. I did tell him that those actions were not authorized and that I had my people in route but given the circumstance I said it was fine and I would pay the bill as long as it was reasonable. The bill from ***** for tarping the roof and installing some drying equipment for $3800 is by no means reasonable. I have been in contact with ***** and have agreed to reach a agreeable amount. We have done business with them in the past and will get this resolved. What is unfair is that I the home owner am now expected to pay a bill that was not authorized by me. The tenant had no right to do what they did, even acting in the best interest for the property. This is EXACTLY why we require our tenants to have renters insurance. I have been in contact with the *********** attorney and have expressed my concern for their continued safety staying in the home until the roof has been replaced. The *********** have refused to move out of the home that they claimed was unsafe. I offered June rent free and their deposit back and to break the lease and they refused to leave the home. I am in the process of getting the roof replaced. Thank you

• Initial Complaint

  01/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I, along with two other friends, have rented and lived in a house owned by Lauer Real Estate Group, LLC ("Lauer") since August of 2021. On August 26, Lauer was contacted by one of us with a maintenance request concerning water entering the house from under the front door and soaking a doormat. While the complaint was marked as "completed," the issue persists to this day following heavy rain. On November 7, Lauer was again contacted concerning condensation buildup on the ceiling of the living room and a humidity problem in the house. This problem was again addressed in a separate maintenance request filed on November 16 after no action was taken to fix the problem. Lauer promised to contact a technician or vendor to install a dehumidifier to control the moisture problem on November 17. The condensation on the ceiling has damaged some furniture and electronics and led to water damage. Lauer has not contacted a technician to resolve this issue as of today. On December 31, I returned from winter break and discovered mold growing in my room on my walls, door, clothes, sheets, and shoes. I set up a one pint dehumidifier and returned a day later to discover it full. On January 2, 2022, I purchased another dehumidifier with a 1.6 gallon tank and set it up. The next day I returned to the residence to find that it was full after not even 20 hours of operation. I called and emailed Lauer on the morning of January 3 (their first day open since I had arrived home) and explained the situation. They promised to update us as soon as possible, the morning of January 4 by the latest. We still have not heard back from Lauer. Several of my and my roommates' belongings have been damaged and destroyed by the mold over winter break. There is plenty of mold in our rooms and closets, as well as spots of mold in the kitchen and streaks of mold along the base of the walls in the living room.

  Business response

  01/17/2022

  Mr. ***** ***** we have tried several remedies to correct the humidity problem in the home. We have found no active leaks. This is an older home but, has a newer roof and newer. I believe you are picking up one of our dehumidifiers in the morning (1/17/22). In regard to your items damages please contact your renters insurance company they will replace any damaged items. If there is anymore water intrusion please report to us immediately. Thank you

  Customer response

  01/18/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ***** *****

   

• Initial Complaint

  08/11/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My family rented a 4/3 townhome from this Lauer to start on 8/8. 8/8 we get there around 2pm and walk the townhome and find that it is filled with mold and filthy. Not move in ready or even livable with mold. With plenty of photos and videos we went to speak with the company Monday 8/9, asking to be out of the lease and have all the fees refunded to us. They said yes over text messaging but would need until Wednesday afternoon to have the check available. We now cannot reach them over phone call, text, or email. I have yet to receive a cancelled lease or the funds back.

  Business response

  08/17/2021

  All funds have been refunded to the tenant

  Thank you

  Customer response

  08/17/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ******** *******

   

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