ComplaintsforJenkins Roofing
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Complaint Details
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Initial Complaint
03/13/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
In 2009 the company proposed to install a new roof on my home. The proposal included the company getting the required permits. The job was completed and full payment made. I now am selling the home and recently had a very good offer. The buyer had a home inspection done. The inspector could not find where the company obtained permitting. The buyer terminated the contract. I have contacted the company so they can resolve the issue, however, they have ceased communiting with me.Business response
03/13/2023
This roof was done in 2009. THere have been no complaints about the roof. We cannot find any permit information on the roof, we do not have the same office staff as in 2009. I have contacted an engineer because the county will not allow any sort of after the fact permit since there have been 2 code changes since this roof has been completed.
This is not a complaint about the roof or the quality of the roof, this is a complaint about paperwork.
Business response
03/15/2023
I am the office manager and I started in 2012. We are still speaking to an engineer trying to get this resolved but again, this is a paperwork issue not an issue with a roof. The roof is 14 years old.Customer response
03/15/2023
*** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** **************** ********* ********** ********
I am rejecting this response because: the issue is the roof was not permitted nor inspected and I paid for it. I cannot prove the age of the roof to a buyer or their insurance, and therefore cannot complete the sale of the property. The owner of the company told me he has been in the roofing business for 34 years. This certainly wasn't the first roof they installed.
Regards,
***** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.