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ComplaintsforLloyd Roofing
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Complaint Details
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Initial Complaint
02/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This concerns the roofing job done by the subject of this complaint in the fall at 1*** ***** *** Tallahassee FL. This is my rental house and it was under management at the time the work was done, by Empire Property Management of Tallahassee. I was not allowed on the premises due to a hostile tenant. When my tenant left in January I noticed a decorative dormer up on the roof has a rotten front where it meets the roof. In my view this should have been addressed during the reroofing job performed by Lloyd Roofing. Now I am faced with a new roof with flashing all around the area and the area needs to be replaced. I have called Lloyd roofing and explained the situation several times. They have made appointments to come out and speak to me (I’ve waited as I do not live on the property) and no one showed up and no one called. This is very poor customer service. I would simply like to come to a fair solution on how we replace the rotted decorative dormer front on the roof. I do not want to address this issue myself as the dormer meets the new roof and is flashed there. I’ve been told they only stick to their scope - I disagree that this rotten area is out of a typical roofing scope as when it leaks, and it will, it will leak back under the new roof.Business response
03/01/2024
Please see the attached contract, invoice and recent quote to replace the damaged siding that the homeowner is concerned about from the job completed at 1*** ***** ****** ************ ** *****. The rotted fascia that the owner is referring to is not in our contract and or invoice to replace. We sent him a quote today with the price to replace this siding piece that is in question.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.