54 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Michael C
1 star01/14/2024
I have been a customer of ********************** for over 10 years. My security system has needed repair numerous times and causes the panel to beep 5 times every 6 minutes when it has an issue. Safetouch made sure to remove the option to silence the beeps from the app in order to force customers to need a service visit. When I requested to stop monitoring and stopping the $52 monthly charge, they said I would need to submit a written request. I responded with, if I stop the automatic charge after Ive requested for you to stop charging me will that work? Their response was up until it goes into collections because we wont stop attempting to charge ***** in essence what theyre saying is we manipulated the app to force you to need us and pay us for a service visit and we wont let you stop service billing unless you jump through hoops while we continue to charge you Just like a bad contract with a health club that just wont let you quit
SafeTouch Security Response
02/02/2024
For the security of our customers, we do require cancelation notices to be submitted via mail or email. It is true that billing will continue otherwise. We have not manipulated the app in a way to intentionally inconvenience customers. We have a warranty which covers system malfunction repair at no cost. If the system has an issue which is causing it to beep, we would like to repair it. We apologize that this has caused an inconvenience to you and have had a supervisor reach out to you.Review from James R
1 star09/15/2023
They refuse to close my account after a number of years of service. They are still charging me each month for a service I do not want. I have been trying to close this account since June of 2023 but they dismiss my request I needed to stop my service for financial reasons but they are heartless and uncaringSafeTouch Security Response
09/21/2023
We did not receive your cancelation notice and required a past due amount to be settled before closing the account. We have since received notice and payment, and closed your account.Review from Rebecca M
5 stars08/23/2023
This man has helped me out and gone above and beyond! Highly recommended him for installation and tech needs.Review from Veronica S
5 stars08/22/2023
Agent was timely, and very knowledgeable about the problem. He as courteous abd very respectful.Review from Earlene B
5 stars08/18/2023
****** was very polite, professional and engaged in his work. Did an excellent job in letting us know what he was doing and why it was needed. Very good experience.?? ?? ??Review from Rodney S
5 stars08/09/2023
Tech was very professional, polite, knowledgeable and willing to assist with any and all questions. Tech explained the benefits and features of the equipment we purchase. I would definitely recommend Safetouch based on service!Review from Jordana V
5 stars08/09/2023
He was great as always. Over the past few years, he has come to the house 3x. He is quick, efficient, patient and kind. Great guy!Review from John P
5 stars07/24/2023
*** was helpful, polite, and patient. We are not the most technologically capable people, so he took his time and made us feel good about having our security with safe touch.We'd recommend him to anyoneReview from Donna C
5 stars07/21/2023
The service man who came out was very professional, courteous, and friendly. He completed the job in a timely manner, and thoroughly explained everything to me.Review from John R
5 stars07/20/2023
Great and speedy service as usual! Solved the problem quickly and technician was friendly and professional.
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