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ComplaintsforTobacco Outlet
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/08/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
This business sold 3 unauthentic Fume disposable vape pens to me. I checked the authentication on the manufacturer’s website to confirm this. I immediately notified the business and they refused to issue a refund.Business response
09/27/2021
When the customer made her purchase of 3 disposable vape pens, she left and then she returned moments later claiming that the vapes were not authentic. The manager let her know about the no refund policy of the store, however, the manager asked the customer to please return later in the day to speak with the owner about her concerns about the products, and to get the refund. She never returned.
Once the owner was made aware of the customer’s concerns about the products, he contacted the supplier regarding the authenticity of their products. The owner then found a new supplier.
The business received an email on 9/20/21 stating that it was a FINAL NOTICE, however, there was no previous correspondence from the BBB. The business then received a letter on 9/23/21, also a FINAL NOTICE, regarding the customer’s complaint.
When the business received the email, the manager promptly contacted the customer regarding her complaint. She stated that she did not want a refund, she wanted the business to deal with the BBB directly, which is what the business is trying to do now.
Please let us know if there is any further action needed from the business.
Thank you,
Tobacco Outlet
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.