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Find a Location

Valerio's Auto Sales has 1 locations, listed below.

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    Business ProfileforValerio's Auto Sales

    Used Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    6005 W Tennessee St, Tallahassee, FL 32304-9302
    BBB File Opened:
    8/15/2016

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/26/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On June 10th, I went to Valerios Auto sales to buy a car. I put down 1300$ for a 2012 Nissan Murano. Only having it for 2 days, I went and got a diagnostic ran & a tune up at Tires Plus just for another eye on how it drove, in which they gave me a electronic email on everything that was wrong with the car including the car needed a Engine Air/Cabin/Fuel filter, which I took back to Valerios for confirmation and they had me buy the filters from AutoZone, but after that the car ran worse, for example, I tried to drive on the highway the car completely cut off, my 5 month old was in the car as well, resulting me having to leave it on the side of the highway road.. the next morning, it had to be jump started in which it did crank, so i drove it straight to Valerios confronting them about the issue, in which the mechanic then drove the car himself, and said that it was only a transmission flush/fluid that was needed by appointment only, instead of trying to fix it right then and there.On the appointment day, which was June 24th, 2024 i went and bought 4 qts of transmission fluid that they requested and left the car to be worked on.Only for the front desk to call me and say that it's the entire transmission that needs to replaced.Now, they did offer a deal that if i gave an extra 300$ plus the 544$ for my tag and tax they would order the transmission, In the mist of me taking the car to them on multiple occasions, I was told that if the issue couldn't be resolved they would work on trying to put me in a replacement, in which i asked if instead of me dealing with the car issue, could i just be put in another vehicle, they then refused. Leaving me the only option paying more money on the car. I then went about asking for the actual owner to the dealership, they refused to give the number, not only that, they refused to let me drive the car off the lot stating it would only "mess up the car even more" leaving me no choice but to gather my things and find another way home.
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    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Latonya W.

    1 star

    07/31/2023

    I purchased a 2015 Chrysler 200 from *********** sales on **************** ********** ******* within 33 days my timing went out, I could not drive my car and I still had to pay $500 a month car payments after 3 weeks in the shop Valero fixed the timing belt but charge me $800 add it on to my $500 car payments at a $100 increments. 1 week after getting the car from ****** the starter went out and I had to come out-of-pocket for towing starter and labor.

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