Complaints

This profile includes complaints for U.S. IT Websoft LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  U.S. IT Websoft LLC

  12460 NW 15th St Fort Lauderdale, FL 33323-5235

• 

  U.S. IT Websoft LLC

  5710 NW 85th Ave Tamarac, FL 33321-4555

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6-6-2024 I received a high pressure THREATING phone call no name of the caller ID to the effect if I did not return the call that day they were going to charge my credit card $9,600.00. I returned the call and it was for a renewal of computer virus protection/network firewall security. I told them to cancel but which was not mentioned a cancellation fee of $3,999.99. This charge went thru an unauthorized user according to PayPal a ***********************. I protested the charge thru my credit card company. In a review of my records ALL SERVICES with this company or companies were to be cancelled on 12-5-2022 per ********************* ******************** and I have a document emailed to me to that effect along with a refund of $999.99 thru Smart Techs ******************** ********* for a TOTAL AMOUNT DUE ME $2,599.99.They attempted a refund which amounted to $12,119.99 which I told them it was the wrong amount then they said to go to my bank and get the cash and then they would send the correct amount. which my bank rejected but then they tried to make an unauthorized charge (theft) on my credit card which my bank rejected. This information is on file with my bank's fraud division, complaint.ic3.gov ***** and reportfraud.ftc.gov ************************* Other company name involved in this scam is US ITWEB LLC. Elite Soft Solutions LLC has an e signed document of a ***************** Agreement which I did not ever sign or receive a copy which they said they tried to send me but my server blocked the email which only means that someone typed in my name. I never heard of this company. I have kept of file numerous phone numbers they use and recorded phone calls. I am on file with the do not call registry which they do not comply with and hope one of the government agencies will fine or prosecute.

  Customer Answer

  Date: 06/25/2024

  If you need my address it is *********************************************************. The phone number on my caller ID on 6-6-2024 was from ************** and ask for Samula ext 1007 then they called back from ************** the company name is US ITWEB LLC which is different company name than the original U.T. IT Websoft LLC ********************* *********************************************************************************************** They give USA addresses but you talk to foreigners 

  Customer Answer

  Date: 07/30/2024

  The address of the other company mentioned in complaint, Smart Techs 247 LLC ********************************************************************************* phone ************** amount of refund $999.99 per email I received on 12-5-2022 from a *********************. As previous stated I have not received this refund and complaint has been reported to ************************ at Report Fraud.FTC.gov complaint number ending in 5331  and  *** IC3.gov complaint.IC3.gov for investigation and my banks fraud department-case number on request. This company Smart Techs 247 LLC is shown on your credit bureau.

  Customer Answer

  Date: 07/30/2024

  It appears that Smart Techs 247 LLC has moved or has another address with the same complaints with a D- rating. Their address is **********************************************************************************************. Can you forward the information I have on file to your Better Business Bureau in the ******** area?

• Initial Complaint

  Date:06/18/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2000 I paid this company to fix my computer for trogans, virus and to use their firewall. I paid them $200 and then paid the renewal fee. Now 5 years later they are calling and harassing me telling me they are going to charge me 7k for their software. I do not even own that computer anymore. They said I signed a contract but can't provide me with the copy of the contract. They claim it's on the computer. I told them to cancel it but they refuse telling me I owe them $2,000. This company is fraudulent and harasses their clients. They continue to call me telling me they are going to charge my charge or my checking account without my permission. Stay away from this company. They have offered no solution except harassment.

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The first week of June 2022 I purchased a Canon printer. I was having trouble connecting it to my computer. Through the Canon instructions, I ended up with US IT Websoft. He was given access to my computer and eventually was able to get it connected. Along with that, he says he cleaned up old files, etc. I paid for this service and a 5 year plan. The cost was ******. On November 23, 2022 I received a notification on my phone that I was going to be charged $1999.99 renewal fee for the next 5 years but I could call ************ and speak with ****** in the cancellation department. When I called that number, the male that answered was very helpful and willing to cancel. As he proceeded, he informed me that I was entitled to a ****** refund. He then transferred me to the accounting person. That person had me fill out a form on line. Upon completion of that form the ****** refund turned into a ********** that he was able to make it somehow show up in my checking account, which he had me check. After much discussion and persuasion I was instructed to go to my bank and wire the money to a person in *****. I did that! Thank God for the fraud department who wouldn't let the wire transfer go forward without asking more questions which this guy coached me on before hand. The wire was for over *********. They had full access to my computer for hours and when I terminated the wire transfer they locked me out of my computer. ****** learned. This is nothing but a scam.

• Initial Complaint

  Date:11/13/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company admits to owing me a $200 refund but will not send me a refund. They will only process the refund if I give them my banking information including Bank, Routing number & account number.They claim that they do not have the ability to send a check to me. That is ridiculous and I won't give my banking info to anyone to prevent being scammed.

• Initial Complaint

  Date:10/04/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I felt being misguided by one of the customer service technicians not mentioning the per year renewal charge for the certifications in the receipt. As well, I was not informed about my banking information would be saved and will be used for automatic renewal in the future (at the time of purchase).Yesterday I got the *** notification regarding using my banking information for the automatic renewal, to charge the huge amount $1899.98 for five years subscription. I want to suggest Websoft not to offer a customer such a huge amount purchasing via automatic renewal process. Though thanks for the *** notification, that helped me to catch up this on time.

• Initial Complaint

  Date:06/05/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am asking for help from the BBB to cancel a $2,199.99 credit card charge by US IT WEBSOFT LLC ("Websoft"). On June 4th, 2022, I blocked the Websoft ********** credit card charge I had previously authorized. I blocked the card charge as soon as Chase switched it to "posted" from "pending". The reason for my blocking payment to Websoft was Websoft's failure to deliver the contracted for service. The contracted for service was my computer protection against possible identity theft by a third party. My reason for agreeing to purchase the Websoft ***************** Services" was as follows: immediately prior to my contacting Websoft, my computer screen was twice taken over for approximately 30 seconds by a message in very large fonts on a blue background. The message said: "do not turn off computer, update in progress". No legitimate business logo appeared on my screen to identify the update. However, several hours after Websoft finished uploading its *****************" software on my computer, the above mentioned message appeared on the same blue background again. This is when I understood that the newly installed Websoft software would not protect my computer going forward. I then took a look at the BBB's online file on Websoft and realized that every complaint by the other Websoft customers was also mine. My complaints range from Websoft fraudulently claiming to me it is an AMAZON sub-contractor, which AMAZON denies, to Websoft constant harassment by phone, to fear mongering, to charging extremely large dollar amounts without offering corresponding service value, to uploading to my computer an inefficient (and unauthorized copy?) of the Webroot software suite. Websoft richly deserves the BBB "F" rating. Websoft is a typical scamming company. I am one of their victims. Please note: unsurprisingly, Websoft does very little business in writing, except for emailing invoices. I am uploading their one page invoice dated 5/25/2022.

• Initial Complaint

  Date:05/05/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 24, 2022, I purchased a new computer from Apple, along with ***************** I was unable to load the software and called the toll-free number provided. I was told I was speaking with a ********* representative, who used teamviewer to check my computer and told me that it needed to be cleaned of malware/viruses/Trojans (can't remember specifically which they claimed were the problems). I was charged $219.99 for them to help with the office installation and for a three year subscription for firewall/virtual IP blocker/antivirus protection. Today I received a call showing as "Spam Risk" on my mobile phone, but the caller identified himself as a ********* representativ); when I asked how I could verify that he worked for *********, he told me that he is the same person I spoke to in January and he left an invoice on my home screen when he did that. I asked him for the invoice number, which he provided along with my address and email address. I was very skeptical that ********* would initiate an interaction about my computer, but since he had the information from our previous interaction I continued the conversation. He informed that my computer was registering "fluctuations," and transferred me to another person who used teamviewer again and reported that I had "foreign" entities accessing not my computer but my network connection. He told me if I shop or use online banking applications from any of my devices accessing my network connection then my information is insecure. He said for $999.99 they would provide a lifetime block applicable to all devices that use my network connection. I realized this must be a scam, and examined the invoice and did an internet search regarding the company that issued it. It became clear that I had been lied to both in January and again today, as no one I spoke to is a ********* employee. This is fraudulent and I want a refund of my subscription fee. I now need to have my computer scrubbed to clean it.

• Initial Complaint

  Date:05/01/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a new computer from Apple. In January 23, 2022, when I tried to install MS ****** purchased w Apple Desktop on unable to install the MS ****** Product and directed to call a customer service number. The Tech explained he was from MS could assist me. The MS ******* wouldn't work because my network was infected with foreign links and my computer was compromised. Before I could install the MS ******, I had to clean out the problem. The Tech worked on my computer and charged me $299.99 USD for the service and Webroot protection. On April 30, 2022, ** IT Websoft called to inform me my computer was infected. For some reason, we lost connection several times. Each time they called back the caller Id said SCAM LIKELY each time. One time the caller is said ********** and another time it said **********. There is an issue with the credit card: the issuer thinks it is a scam and not legitimate and would not process payment. US IT Websoft is now harassing me - calling me three to four times a day.