ComplaintsforOlde Midway
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased a hot dog roller with shield for son birthday party. When putting together it appeared to be previously used and one of screws that hold the shield in place stripped and could not use shield went ahead an used the roller since the space we rented had no other way of heating the hot dogs when reached out to ************** wanted me to do all the hauling to return and since used only wanted to get back less than 50% it was expensive and I was suppose to get a new product I refused that since one it's heavy and I would have to haul to return and two loose a lot of money for and item that shouldn't have been used or damaged to begin withBusiness response
02/26/2024
This customer placed an order for a hot dog roller on January 14th through Amazon and we received an email from them on January 28 asking for some options to resolve an issue. However, Amazon has a policy that whenever we communicate with one of their customers, that we do so through their messaging system. Because of that policy we responded asking the customer to please contact us through their Amazon order page so we could further assist.
We are very sorry to hear about the trouble with the screw, but we were happy to hear that the machine was still able to be used at the party. If the customer still has the packaging, they can return the unit to us, we would be happy to take a look and get the s**** issue fully resolved for them. Alternatively, we would be willing to offer a 30% discount for their troubles if they wanted to keep the machine. Either way, we do hope everyone had a great time at the party, and hope that the partial refund might help compensate for some of the aggravation.
So sorry again that we let you down.Best regards,
*****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.