ComplaintsforRapid Recovery Team, LLC.

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  *************************** with Rapid Recovery Team, LLC was referred to me to help me clean up a water leak in my bathroom after a roof leak. When he arrived in my home, he inspected the damage and assured me his company accepted assignment of insurance and I would only be responsible for any deductibles. He did not request credit card info nor give me an estimate of charges or any type of plan for the work. The only paperwork was a two page work order which I quickly signed as they were loading in the machinery. Months later after it was determined that my insurance was not going to pay any part of the roof leak or the damage, they are now claiming that the cost of their work is over $18,000. The itemized list includes over $9000 for a tarp that would cost less than $1,000 elsewhere. If they had shown me this quote at that time, I would not have allowed the work to continue. IN addition, some of the items I am being charged for were not operational or were not used. Also, the costs involved are so inflated, it is obviously predatory in nature. e.g. applying antimocrobial agent to floor is showing charges of over $200.00! I never saw them clean any part of any room! The are charging for inspections for every day but my gate shows the arriving only 3 out of 5 day. These are just a few examples of many that make the entire invoice suspect. I have offered to pay the conpany the original agreement of my insurance deductible which was $2500. To me, that is reasonable considering the work that was done.

  

  Business response

  06/26/2024

  On 11/16/2023, the Rapid Recovery Team was hired by the customer to perform emergency mitigation services due to a roof leak. At the time of work commencing, the client provided a full insurance policy and allowed the Rapid Recovery Team to assess the property to prevent further damages. On 11/18/2023, the client also authorized a tarp to be placed on the roof to prevent further leaks in her home. As the services that were provided to the client were emergency services, a service breakdown had not been prepared until 11/29/2023. The mitigation process took 7 days due to the extent of the damage, but Rapid is only billing for 5 days. Our company determines these prices through a program used by many other restoration and insurance companies based on the city, zip code, and date of services performed. All prepared documents were also submitted to the carrier and client on 11/29/2023 for review and billing. From 11/29/2023 to 1/10/2024, the Rapid Recovery Team followed up with the carrier and received no update. On 1/24/2024, the Rapid Recovery Team received a denial letter from the client's insurance company due to long-term, constant, and repeated leakage.
  
   The client then hired an attorney on 1/18/2024, and the attorney also began working on a file to defend the client against insurance. The Rapid Recovery Team then began following up with the attorney until 6/12/2024, when the Rapid Recovery Team was informed that the client did not want to continue with the attorney.
  
  The goal of the Rapid Recovery Team is to bill insurance carriers by coming to a mutual agreement on services rendered to policyholders in cases where insurance carriers do not provide coverage. Rapid is always willing to work with clients, providing discounted prices and/or payment plans.
  
  Though our client might feel overwhelmed due to the balance, we have offered to work with her to provide a discounted price and even a payment plan, but the client is not willing to do either. Our invoice is $17,598.07, and we are willing to accept $6,000.00.

  Customer response

  06/27/2024

  Their response is, once again, deceptive.  They insist they offered a reduced price that I rejected.  Yes, they did but it was originally for $13832 not the $6000 they are now offering as they imply.  See attached.  I will only accept this offer to close out this dispute if I receive it in writing stating that it will override their previous email and certified letter and that they will close out my account.  I will no longer trust anything not explicitly stated in an official invoice for obvious reasons.  Once I receive that, I will accept the offer and close out the dispute.

  Customer response

  06/28/2024

   
  Complaint: 21894185
  
  I am rejecting this response because:Their response is, once again, deceptive.  They insist they offered a reduced price that I rejected.  Yes, they did but it was originally for $13832 not the $6000 they are now offering as they imply.  See attached.  I will only accept this offer to close out this dispute if I receive it in writing stating that it will override their previous email and certified letter and that they will close out my account.  I will no longer trust anything not explicitly stated in an official invoice for obvious reasons.  Once I receive that, I will accept the offer and close out the dispute.
  
  Sincerely,
  
  ***********************

  Customer response

  07/02/2024

  I have accepted the offer to resolve this dispute for a final payment of $6000 and have received confirmation that the account is paid in full and closed.

• Initial Complaint

  01/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Due to Hurricane ***, my neighbor had to have his house gutted including all their tile and lower walls. The Rapid Recovery Team chipped up all their tile and dumped most of it into our yard debris from our damaged trees. This resulted in a huge mess for us to get our debris removed and when it was removed it left our yard littered with all the tile that was unable to be picked up from the county. My neighbor contacted them, and I also contacted them to come clean up what they dumped in the middle of all of us undergoing a huge disaster. I contacted them 4 times and finally got a call back from a "manager" and was told they were not going to come clean it up and he hung up on me. I emailed the company and have been ignored 2 other times, after being told they always care about customer satisfaction. We cannot afford to have this cleaned up, all the mess was not from our home, and they are non-responsive to my neighbor next to me and across the street that also used them. I feel like they need to be "barred" from doing "Disaster Relief" through FEMA, since I feel they took advantage of our elderly neighbors. We consider this illegal dumping. They charged an additional $3,000 to my neighbor across the street (to clean up the mess they made) and told my neighbor next to us it would be an additional $5,000 dollars to clean up the mess they made in his yard. Our neighbors paid out of pocket and now have to deal with this on top of everything else. I would say pay our neighbor back the $3,000 and pay my neighbor $5,000 so he can hire someone else to take care of our yard and his at this point. I do not feel Rapid Recovery would do a decent job if they were asked to come out to fix this issue.

  

  Business response

  01/10/2023

  ************************* is not one of our clients as such our company is unable to refund anything as we never received money from this person. 

  Customer response

  01/11/2023

   
  Complaint: 18679087
  
  I am rejecting this response because:I am not a customer, and this is exactly why there should not be any illegal dumping in my yard. They need to take care of the issue or give my neighbor the funds to have it cleaned up. Taking advantage of the elderly during a disaster is another illegal action called Elderly abuse. 
  
  
  
  *******************************
  
  

  

  Business response

  01/24/2023

  It was agreed with the homeowner to place the trash out front in the curb because we all knew it was state of emergency and the city/county were picking trash up. 
  As you can see in the pics attached it shows they already had debris from trees or landscaping we did not place there. 
  
  The entire town and west coast had contractors performing flood cutting mold services and placing trash outside. We offer our client to go Remove the debris for an additional charge which was very difficult to accomplish but we still offered to do it and our client declined it. 
  
  We regret to see the neighborhoods get impacted by the natural catastrophe, but it is out of our hands, and we can prove that out of all of clients that had to do emergency flood mitigation clean up inside their home we put all those client trash out front and with over 150 clients we did not get any similar complaint. 

  BBB should close this complaint as it has no validity.  Please see photos attached. 

• Initial Complaint

  11/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Back in May of 2021, our home was accidentally flooded by a valve breaking off in the downstairs bathroom. We called 911 and the fire department came and turned off the water. 30 minutes later a man showed up at our door, who we thought was the plumber that we called to fix the toilet valve. He said he was here to help with recovery and reconstruction. We were so distraught with all of the damage in our house that we could not even think straight. He had us fill out paperwork, which we had no idea at the time, gave the company full permission to take care of all recovery and reconstruction in our home and payment would be sent to them from the insurance. Once we were no longer in shock, we realized this man got our information about our home from the 911 call and basically we had signed over the entire project to his company without knowing anything about them. This company was a nightmare from the beginning. The manager in charge of the reconstruction made exuberant promises about the remodeling of our home, which he stated would be fully reimbursed by our home insurance. He went way over budget. During recovery, all of our granite counter tops were salvaged and could be reused. Unbeknownst to us, he had already put down a large deposit with a cabinet/counter top company to take care of the kitchen, which included payment for all new counter tops. Some of the new granite was exactly the same measurements as our old granite, so we were so frustrated that our insurance money was wasted and the old granite is now sitting in our backyard. Also, Rapid Recovery tiled one of our walls, which we noticed several months later had glue all over it, which had yellowed. When they came over to examine it, I was told that the sun coming through the windows had melted the glue and it seeped through the tiles. Obviously, they did not want to fix the wall and I have not heard back from them. We want the wall fixed and want reimbursement for some of the granite.

  

  Business response

  11/18/2022

  We at Rapid Reconstruction Team take customer service very
  seriously, because of our customer satisfaction policy we had our general manager
  go on site to review the work. There was never a call placed to the office of
  any issues until ************************* visited the property and met with the customer at
  which time, he addressed questions customer had and all were handled. Between
  ***** and the Project Manager 100% of the project got completed including
  extras or upgrades for thousands of dollars customer did not pay as it was
  explained to customer by our reps.
  Insurance company did not pay for the 2nd floor
  new vinyl flooring in all bedrooms, closets, ONLY stairs and landing, yet all
  these were done below cost.
  During almost every kitchen renovation it is not promised or
  alleged the countertop can be reused, in this case it was not possible to reuse
  the countertops for the new kitchen as explained to customer.  New Kitchen countertops were paid by insurance
  company therefore our responsibility was to install new ones. Insurance
  companies are not in habit of paying for things that can be salvaged.
  Customer asked for them not to be thrown away so they could
  try to reuse them maybe for patio, garage or even try to sell them.
  The two walls with stones were not part of scope of work as
  the customer never had them before.  Those
  were basically free upgrades and we explained to customer that we dont warrant
  the material.  Any other issues that were
  brought up to management (*****) were resolved.   When the wall with the stone
  facing the heat of the sun started releasing a yellow type of glue it was shown
  to customer and explained to them that we did not used an adhesive of any kind as
  it was installed as per manufacturer protocol. The other wall in the family
  room where the issue of the discoloration was brought up was resolved immediately.
  
  After we completed the job customer broke a corner tile of
  the new flooring on the first floor and we fixed it as well as the walls that
  were damaged by the railing crew customer hired, all free of charge.
  
  When ************************* the general manager met with customer no
  issues were brought up if anything was needed customer was told to call the
  office and ask for the manager. Customer never called office.
  
  
  SUMMARY: Documents are attached.
  Total billed insurance $ 93,087.50.
  Total paid by insurance $ ********* via 2 checks: $41,179.81 and 36,321.19.
  Change order #**** for extras, original amount at cost $6,500.00 minus discount $2,000.00 total change order $4,500.00.
  Change order #**** for baseboards total $1,500.00.
  Payment received thru Zelle from customer in amount of $6,000.00 for payment of both change orders.
  TOTAL received for work completed $ *********, work completed $93,087.50 we absorbed the loss instead of charging customer.
  
  RESOLUTION:
  When issues are from factory, customer must take it up with manufacturer.  We can offer to charge for labor if customer buys
  materials to replace wall with stones.
  Nothing can be done about countertops for kitchen as explained
  above.

  Customer response

  11/23/2022

   
  Complaint: 18365745
  
  I am rejecting this response because: there was no resolution. The issue is poor craftsmanship. I have had other contractors look at it and they find the response provided by the company ridiculous. Many areas of the wall not in the sun have the same issue (like behind a cabinet).They purchased all the materials and installed the wall so to say they don't warrant their work is concerning. Also, to insinuate they took a loss on this project is laughable. All we asked was for them to come and try and fix the issue they caused on several occasions. This is was not the first time. I suppose next steps will be to go to small claims court for resolution.

  Sincerely,
  

  
  ***************************

  

  Business response

  12/06/2022

  As per our last conversation with ************** we have reached an agreement.  

  Customer response

  12/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  10/06/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  In June of 2021, I had a water leak in my apartment and RAPID RECOVERY came out to perform the water mitigation. In July 2021, they said I had mold and part of the mold mitigation was to remove the AC unit. After the unit was reinstalled, fire came through my vents and one of the pipe wasn't connected properly- they came back out and fixed that issue. Upon realizing there is another leak, which is in the back of the unit and not visible to the naked eye, I had an independent come out and confirmed the unit wasn't reinstalled properly. I have been in contact with RAPID RECOVERY but they are not responding or trying to fix the issue. They have been giving me the run around. They did agree to have the independent company come out and fix the issue but there might be other issues with the reinstall the company will not be compensated for because RAPID RECOVERY wants me to release them of any liability.

  

  Business response

  10/13/2021

  Business Response /* (1000, 6, 2021/10/12) */ Issue has been resolved. Consumer Response /* (2000, 8, 2021/10/13) */ (The consumer indicated he/she ACCEPTED the response from the business.)

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩