ComplaintsforWWW.Jewelry.Com
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/12/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered tons and am I got was a bunch of boxes stuffed worth paper and some instruction thing. Contacted company several times. Once they emailed me back saying to verify didn't get. I've verified 3 times. NOTHING back was going to reorder. Now just want a refund and will reorder from another storeBusiness response
05/13/2024
After reviewing our records we have no order listed for this customer. Also, Jewelry.com has been closed for more than 2 years now and have not processed any recent orders. According to the screen shot provided by the customer the company she has been communicating with is Loyily Jewelry. It seems that you have contacted the wrong store. They can be found at the following link. *********************************************************************************************************************************************
Initial Complaint
02/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Bought a necklace from jewelry.com on ******* .com they sell on ******* 3rd party. I bought what I thought was a solid 10kt gold necklace **** mm, two months later it broke. I went to get it fixed and they told me it was fake. It sticks to a magnet and doesnt even test for real gold. They have falsely advertised this item and are selling fake gold necklaces on *******.com beware!Business response
03/31/2023
Our records indicare that this item was refunded in full on 2/26/23.Customer response
04/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.