Business ProfileforRoss Services

DONT USE THIS COMPANY!Ross Services resurfaced our pool and installed a new deck in 2020. One year later, I called them back out because our pool had spots were cracks and holes formed in the diamond brite. It seems as though the bond coat did not hold. Ross Services said they needed to drain the pool, chisel out the problem areas and ********** brite those areas. It took 3 different crews over a months time. By then more than 60% of the pool had been chiseled out. I walked the pool and found many hollow spots that had not been chiseled out. I took pictures and videos. ***** with Ross services, was very difficult to deal with during the install and then during the repair process. I had lost my patience with him and demanded that the entire pool be chiseled out so that it can be re-done the correct way. I was concerned that the areas that had not been chiseled out were going to pose problems in the near future. Plus I had found several areas they hadnt chiseled out that felt hollow when you knocked on them. He said that, it would cost too much and also come out of his pocket to completely chisel out the pool and do the repair. I just couldnt wrap my head around the fact that Ross Services had messed up the resurfacing and werent willing to fix the problem the correct way. It took 3 months of waiting and frustration for Ross Services to complete the job. Fast forward two years and we are experiencing the same problems. I noticed back in Nov-Dec 2023 we had a severe crack (14 inches long) in the deep end of our pool. The crack is now the size of a hole you can put your fist through. There are a few other areas where cracks and ridges in the diamond brite have formed. Im so hesitant to call them back but thats probably where Ill start. ********************* was nice to work with but ***** was horrible to deal with. Use another company! DO NOT use Ross Services!