ComplaintsforTank Air Conditioning, LLC

• Initial Complaint

  08/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 11th, 2023, I commissioned the services of Tank Air Conditioning to address issues with my AC unit located at ***************************. The technician from Tank Air Conditioning stated there may be a leak in the system and claimed he needed to use a ** dye to ascertain this, subsequently charging me for 5.5 pounds of freon and the ** dye application.Follow-up with Tank Air Conditioning:Upon observing no tangible improvement in the AC's performance, I re-contacted Tank Air Conditioning. The technician's dismissive response was a mere assertion that the unit required more freon.Second Opinion.For clarity and assurance, I sought a second opinion from Air Conditioning. On June 8th, 2023, a Senior Technician from conducted a meticulous inspection of my AC unit. He not only found the freon leak visibly evident to the naked eye and spraying out but also categorically refuted Tank Air Conditioning's claim of applying ** dye a conclusion he arrived at using specialized ** light equipment. I have a detailed video showing this.Contention:Dishonesty and Fraud by Tank Air Conditioning:The actions of Tank Air Conditioning were not only unprofessional but also blatantly fraudulent. Charging a customer for a service not rendered is a grave breach of trust and professional ethics. The fact that the leak was clearly visible makes their claim of applying ** dye even more egregious.Consumer Deception:I was taken advantage of due to my limited knowledge in the realm of AC repairs. This exploitation is a ***** testament to Tank Air Conditioning's lack of integrity and willingness to deceive unsuspecting consumers.Thank you for your attention to this pressing issue. I am prepared to provide all necessary evidence, documents, video, and testimonies to assist in your inquiry.Warm regards,************************* P.S. This incident has caused significant financial and emotional distress. I hope that swift action will be taken to prevent such deceptive practices in the future.

  Business response

  08/22/2023

  To whom it may concern, ************** arrived at the customer's home to perform a diagnostic and found that the customer had a leak somewhere in the ** unit. The protocol is to search for the leak. The method used was to add R410A, dye injection, and easy seal. The customer was told that if this easy seal doesn't work we will be able to find out where the leak was located due to the dye injection being visible with our UV light. The customer insisted that we locate the leak instead of replacing the unit. The customer understood that this was just a procedure that had to be implemented first. The leak at the time was not detected as the unit ran for a number of days the micron leak became more apparent. The customer decided to go with another company. The customer was charged for the Refrigerant, dye injection, and easy seal in order to start the process of of finding the leak. We explained everything to the customer on process of the repair. She understood the work order and signed it. We emphasized that she should replace the unit. She wanted to try to fix it. The customer called another company and of course the other company will say anything to get her to pay them. We did what the customer wanted. We have to pay for the refrigerant, dye injection, easy seal, and the technician who performed the work. 

   

   

   

  Customer response

  08/22/2023

   
  Complaint: 20499085
  
  I am rejecting this response because:
  I thought a second opinion from an independent air-conditioning company on June 8, 2023 the senior technician in specialized equipment to confirm that the ** dye which I was charge for was never used. Moreover, my unit was visibly spewing Freon a concern that tank air conditioning failed to adequately address and then charged me. However, he wanted to put more freon inside the unit.

  Discoveries Post Service:

  *************************, the technician who executed the Repair claim to be license. Subsequent interactions with representatives from state regulators revealed that the technician, ***** is unlicensed. ***** should not have been working on my unit unsupervised. The company owner is the one that holds the license yet hes never on-site to supervise the work of unlicensed workers. Engaging in contract to work without the appropriate license, jeopardizes the safety of consumers in their assets. This unlicensed operation has potential legal implications and concerns for homeowners who rely on professional and license service.

  Violation of Trust and State laws: Not only did I pay for unrendered services, but I was also not informed about the licensing status of the technician, *************************. In ******* knowingly, hiring or functioning as an unlicensed contractor is illegal. 

  Sincerely,
  
  ***********************

  Business response

  08/22/2023

  To whom it may concern, The customer has no legal understanding how a licensed business works. We did everything that the customer asked us to do on our work order. We also take copyies amount of pictures showing footage of the work being performed. We always cover ourselves by logging everything we do by taking photos of the work performed. Everything was annotated and uploaded in our system. The customer has been deceived by another company. 

• Initial Complaint

  03/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a brand new Rheem 3 ton AC package unit was installed by Tank approximately 2-1/2 years ago, 8/2/2020. Sometime in early February 2023, the unit stopped blowing cold air. **** was contacted and came out on Saturday, Feb 11th to make a service call, to determine the problem. According to Tank, no Freon was found in the unit, indicating a significant leak. I agreed for Tank to load 16 oz of Freon and perform a sniffer test to locate the leak for $415. Within less than 30 minutes, Tank indicated that the leak was found in the condensing coil. Tank stated that the new coil and filter dryer would be provided by the manufacturer free of charge because the unit had a 10 year warranty. **** stated that their labor to replace the condensing coil, including 93 oz of Freon and filter dryer would be $3200.I contacted Cool Today on Monday, Feb 13th to get a second opinion. Cool Today stated that their price to replace the condensing coil with Freon and filter dryer was estimated at $2300-2400. Without asking and at no charge Cool Today ran pressurized nitrogen through the unit and within 5 min found a significant leak in a 1/4" copper pipe, not located in the condensing coil, which is a major difference. The leak found by Cool Today could be both heard and felt by running your finger in front of it.Cool Today indicated that they could repair the leaky 1/4 copper pipe, fully reload Freon (93 oz) and install a new filter dryer for approximately $1295, plus provide a 2 year warranty for their work. Cool Today repaired the unit in less than 3 hours on same date.Tank misdiagnosed the leak. I requested a refund of the $415 paid, which was denied. I told Tank that I didnt have a problem paying a standard service fee for making a house visit on Saturday, Feb 11th. But, didnt think it fair they charge me for the sniffer test, which was a complete misdiagnosis that took less than 1 hour, and almost cost me an additional $3200, for a relatively new A/C Unit.

  Business response

  04/10/2023

  This response was taken verbally by BBB:

  I told the customer that if I needed to do a full leak search I needed to either inject dye or do a nitrogen pressure check . The customer told me to just use the leak detector (sniffer) because he didn't want to spend more money on the leak search. A leak detector will only give a vicinity. In order to be more exact, we would have need to do a dye injection and the customer would have had to approve the cost for that, which he was not willing to do.

• Initial Complaint

  10/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 9-27-2022 our warranty company (Select) sent their technician Tank Air Conditioning out to service our air conditioner. We had contacted the warranty company in regards to our air conditioning continually running and sending out hot air. They sent out Tank Air Conditioning. It was determined that the motor was bad and the motor was under warranty. Select would not cover. I understood that, but according to the technician once they decided that they would not cover he felt it would not cover labor. I was away trying to get last minute medications from the pharmacy when my husband called and said it would be *******. But, ******* was the motor and all we would have to pay is labor. They charged ******* labor for repair that took 3 to 3 1/2 hours.. That was totally price gouging. Told husband warehouse would close at 1:00 and if didn't do that day we could wait up to 2 weeks to get part. Husband felt he had to pay because we did not know what else to do. We live on a fixed income and I contacted warranty company and they said because we had already paid it was after the fact. They would never have paid that amount to them to service the air conditioning. I have contacted myfloridalegal about price gouging and also abuse of the elderly. Tank air conditioning would not do anything until we paid it up front. I also paid ***** for service call in agreement with Select warranty. I plan on contacting Channel 8 about this as well. This is such a horrible situation and no one else should have to go through this. If nothing else I will be contacting a lawyer about this company.

  Business response

  10/10/2022

  To whom it may concern,  The warranty company you hired  will only cover equipment that has been  on a regular maintenance program.  Unfortunately the unit was not maintenance and the motor prematurely failed due to lack of  maintenance.  You have a motor that doesn't cover labor or warranty handling fees.  I understand everything seems to be higher in price.  The price is reasonable due to super inflation and we explained to you how there has been a parts shortage. Moreover we were there at your house. When we should of been shut down due to a hurricane approaching.  We hope that this helps you and if you have any questions please feel free to contact us at your earliest convenience. 

  Customer response

  10/11/2022

   
  Complaint: 18191406
  
  I am rejecting this response because:

  He mentioned that our unit had not been serviced properly when in fact we have it serviced every 6 months to a year.  We told this to the technician that came out.  We had complete service by another company on 3-17-2022 and UV lights installed on 3-31-2022.  Because he told the home warranty company this they would not pay the labor fees which made it convenient for them to price ***** us terribly.  Also he stated he came to our home when in fact he should have closed the business.  I guess he felt that he was doing us a major favor when in fact we paid dearly.    Originally he was suppose to be out the day before but cancelled and made it for 9-27-2022.  I was getting prescriptions when husband called to tell me the costs and since my husband is on a ****** and was getting back surgery on 10-3-2022 he was worried about what would happen to me.  Think all people need to understand their blatant lies before they do business with this company.  

  Loralyn  *****

  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  04/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We bought a 4 ton Rheem AC air conditioner on March 2 2020 from Tank Air Conditioning & Heating. On march 12 2022 we called Tank back out and they found a leak in the suction line. We were charged another $1200 to repair this leak because it was over one year from the installation. However, I had the invoices reviewed by 2 other HVAC contractors They both stated that this was most likely a small leak in the welding originally done on the original job and it should have been covered by the company. The owner stated things happened & the unit could have been bumped by a lawn mower However the unit is next to ehe house which is surrouned by gravel and a concrete boarder. it is on a sloap so it is not an accessable area.

  Business response

  05/19/2022

  Business Response /* (1000, 5, 2022/04/06) */ To whom it may concern, we understand your concerns and feel terrible that the existing copper line set leaked out refrigerant. There was nothing wrong with the AC unit we installed. The unit has been running for two years without any issues. The original copper line set was original, and it had a crack that leaked out all the refrigerants. We asked you if you wanted us to fix it. We did exactly what you wanted and explained the problem thoroughly...... Consumer Response /* (3000, 7, 2022/04/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not believe the leak was in the original line but the sectioned welded together but I do not have proof and they did not show me the location if the leak. The owner gave me this explaination prior to finding the leak

• Initial Complaint

  02/22/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Called company to provide a duct cleaning service for the residence. Technician arrived and said he needed to check the attic where ac ducts are located. Next the technician tried to sell a new duct system ($8,000). Then the technician tried to sell a whole house filtration system ($2400). Both were declined. Technician said he would not do a duct cleaning system because he personally didn't believe the treatment was effective. He charged me $89.95 for the 5 minute inspection of the attic. I was never told there was a fee for an inspection.

  Business response

  03/30/2022

  Business Response /* (1000, 7, 2022/03/09) */ This response was taken verbally by BBB: The customer's father is the one who set the appointment up with us. The father explained that there was a pungent odor in the house. We explained that we needed to inspect the system and that it would be an $89.95 service fee. The father agreed. We spent an hour going over his duct system and found his duct system was compromised. We offered to Biocide or replace the ducts as cleaning with a rotor brush would cause further damage to the system. Consumer Response /* (3000, 9, 2022/03/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) When the technician/company owner arrived he said wanted to do a quick inspection of the hvac system. Before the inspection he didn't not say there would be a fee for the 10 minute inspection. The other 50 minutes was a sales pitch trying to sell a whole new duct and filtration system.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩