Customer ReviewsforRiverside Recovery of Tampa, LLC

On July 9th, 2022, I was transferred from the detox hall of Riverside Recovery of Tampa to the Residents' hall. I had been prescribed a Z-pack before all the following occurred to prevent pneumonia when the ARNP said I had upper respiratory congestion. In two days time, I was feeling like a cold was coming on. I mentioned this to the nurses. Over the next two days, I worsened and developed a productive cough. I mentioned this to the nurses every time I went for my medications, twice a day. One of them said, "Yeah, there's something going around." I started wearing a mask to protect others from my microbes. I suggested that the medical team should do something about this. On day 5 or so, I saw the ARNP. I told her about being sick. She suggested Tessalon Perles but when I asked the med nurses about it, it was not ordered. She ordered prednisone for upper airway wheezing at 20mg which was not titrated off before I left the facility. Over the next 3 days, my cold moved to my sinuses and eventually to my ears. I was telling the nurse twice daily how I was doing, i.e, secretions were thick and green, sinuses were affected. They gave me vitamin C gummies. I mentioned to my husband that I was not getting the medical attention I needed. My husband tried calling my therapist but couldn't get in touch so he wrote to my therapist (who also knew of my cold and eventually became ill himself) and told him of my plight. I was called into to the ARNPs office and she said, "I hear you're not feeling well." I could not believe my ears! After 9 days of steadily getting worse and telling the nursing staff about it....after 9 days of visibly wearing a mask and isolating myself to not infect others....after having told her 4 days ago that I was sick and nothing being done about it, there is no way I'm going to trust the medical staff at this facility. I was glad to leave so I could see a physician. I call this neglect. I also noted that only one of the nurses identified me with the proper i

Thank you for taking the time to leave us a review, *********. Due to HIPAA and patient privacy concerns, we cannot address any particular grievance through an online review. However, we do take these matters very seriously and work closely with each client to ensure that they receive high quality, individually tailored care. We would very much like to put you in touch with our Medical Director to listen to your concerns in detail. Please call us at (813) 279-6900 to open up that dialogue. We hope to hear from you soon!

- Jotham F., Director of Admissions

Thank you for leaving a review, Christine. Due to HIPAA and patient privacy concerns, we cannot address any particular grievance through an online review. However, we do take these matters very seriously and work closely with each client to ensure that they receive high quality, individually tailored care. Our Medical Director would like to listen to your concerns in detail and you are welcome to call us at (813) ******* to open up that dialogue. We hope to hear from you soon!

- Jotham F, Director of Admissions