Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out early after putting in multiple maintenance requests for mold issues and a broken windows in my unit. The broken window was there when I moved in to the unit in June of 2022, but gradually got worse over time. When I moved in, I filled out walkthrough paperwork and mentioned the crack in the window, which was never fixed. In February of 2023, I submitted a maintenance request to have the window fixed because the crack was growing. The issue was never resolved. I then sent a follow up email in June of 2023 regarding the window, which they never fixed. I moved out in March 2024 after they refused to fix both the window and mold that was growing in my kitchen cabinets and wall. They never sent me a final bill, which I have just now obtained through a third party collection agency. They are trying to charge me $1000 to fix the broken window, which I advised them of numerous times and was broken when I took possession of the apartment in 2022. They are also charging me $200 for trash removal, although the apartment was completely empty when I moved out. They charged me for two sets of blinds at a total of $200, when only one set of blinds was missing when I left the apartment. On the final bill, it also states that I skipped without notice which is inaccurate as I gave notice.

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved into this apartment complex on Christmas Eve. From the moment we moved in we had severe issues. We did not receive a clean apartment. Our sockets do not hold the electrical plugs we have severe drainage problems in the bathrooms the water takes too long to run down the vanity sink and the tub. The shower pressure in the master bedroom doesnt flow properly. We have numerous work orders in that is unresponsive. The management of this complex is defective. We have complained from the day we moved in regarding mold on the living room window which is a potential health hazard to no avail

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into these apartments in May. Upon moving in there were already issues with the apartment. There is a known shortage in the only plug on the patio that will short out the entire patio electricity this plug is also open and has no cover. I have seen myself where the plug actually sparked and i have a 1yr old son who was slightly electrocuted by this plug. I have put in several maintenance requests and even just talked to leasing because the plug shorted out continuously until one day 8/15/24 it just stopped coming on. That was the day i lost 12lb of meat in the deep freezer that was on the patio. They immediately sent maintenance out again but once again maintenance only temporarily fixed the issue and left the plug and wires uncovered for my 1yr to get into. I have also contacted leasing and maintenance several times regarding the back-flowing/overflowing guest toilet. All they do is plunge it and leave. The toilets overflow with ***** matter from other tenants toilets. The water is never just clear even when no one uses it. They do temporary fixes and never actually fix the issue. I am also noting that I am not the only tenant with these same problems. When we first got here in May, I also let leasing know that the toilet seats had not been replaced from the last tenants and there was black mold on the toilet seats. Leasing advised me that they do not replace the toilet seats between tenants. Which i found to be very disappointing and disgusting.

• Initial Complaint

  Date:07/29/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into an apartment that had toxic mold. After obtaining a lawyer and getting out of my lease, they sent me to collections for utilities/made up fees such as an HOA (we do not have one as we are renters) for months after I had legally vacated.

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They use a service called residential billing. They over charged me upon my final move out. I also moved out 3 weeks early, paid the lease off early. Cut the water off. Was not using their trash. Moved my spectrum and light services and they still took 300$ and cant explain where the charges came from. They wont give me my security deposit back

  Business Response

  Date: 05/03/2023

  We do not allow residents to pay the lease off early. The resident moved out earlier than the lease date, however, they are responsible for their rent as well as your utilities through the lease end date that was signed in the lease agreement. 

• Initial Complaint

  Date:02/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mezzo of Tampa Palms is engaging in predatory business practices: 1. Charging for "damage" to carpet when there is no damage only normal wear. 2. Attempting to charge for gifted, by Mezzo, accent wall and then saying they'll remove the charges, but not removing the charges. 3. Ignoring my correspondence for a month when I was trying to get the situation resolved. I called asking for ******************* 3 times after getting the Final Account Statement and each time I was told she would give me a call back, which never happened. I had to actually go back to Mezzo to speak with her directly, which is how I discovered that they are charging me for normal wear and calling it "damage" in order to replace the carpet. 4. I also believe that the water causes symptoms such as coughing, sneezing, and sore throat. I say this because I had these symptoms every time I washed my hair. I changed my hair products, drying methods, and times of day when I would wash my hair and the symptoms would still persist. The symptoms only stopped when I moved to Lakeland. I did not bring this up with the leasing office since I had already moved and I was preoccupied with the above. However, I think this should be known as it may cause future residents issues.

  Business Response

  Date: 02/02/2023

  Upon move out, the carpet in the resident's apartment had permanent staining and damage that could not be fixed with a carpet cleaner, therefore, it had to be replaced. It is standard to charge for this at move out if the carpet is not cleanable and has to be replaced. The resident was actually charged a fraction of what it costs to replace it. Regarding the accent wall, we apologize for the confusion at first as we were unaware that the previous management company offered accent walls upon renewal, however, the property manager did remove the charge for the accent wall on the updated final account statement once this was brought to our attention. This is the first the property is hearing from any resident regarding the water it would be recommended to certainly speak with your doctor and look into other potential causes. As a reminder, if the final account statement is not paid within 30 days, it will be sent to collections. 

  Customer Answer

  Date: 02/04/2023

   
  Complaint: 18969967
  
  I am rejecting this because:

  Mezzo is engaging in predatory business practices as I'm sure they know it is unethical to charge me for normal wear on the carpet, which you can see from the photos are clearly just furniture imprints, and decide to call it damage, when there is no damage. I lived in that unit for 5 years and for them to expect a perfect carpet after that long is absolutely unreasonable. Especially since the carpet wasn't new when I moved in. They clearly want to use this as an excuse to get new flooring and do so with as little cost to themselves, as they've been make updates to the whole community for a while now. As for the accent wall, the charge is still listed on the revised FAS that was sent to me.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/06/2023

  The property has resent the revised FAS to the resident without the paint charge. The carpet charge will remain due to the condition of the carpet at move out

  Customer Answer

  Date: 02/07/2023

   
  Complaint: 18969967
  
  I am rejecting this response because:

  As I've stated before, Mezzo is engaging in predatory business practices as I'm sure they know it is unethical to charge me for normal wear on the carpet, which you can see from the photos are clearly just furniture imprints, and decide to call it damage, when there is no damage. I lived in that unit for 5 years and for them to expect a perfect carpet after that long is absolutely unreasonable. Especially since the carpet wasn't new when I moved in. They clearly want to use this as an excuse to get new flooring and do so with as little cost to themselves, as they've been make updates to the whole community for a while now. I ask that all charges be removed and that my deposit be refunded to me. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been begging management for 8 months to fix a massive hole in my roof and nothing has been done.. the entire roof is exposed to the elements and wildlife. There is a serious lack of communication and concern from the management at this complex. On top of that, at move in the fridge was full of mildew, there was garbage and dead bugs underneath all appliances, there was animal f**** in my trash bin, there was a mess in the patio from renovations that maintenance never cleaned, the fact that I was told I was going to get a new carpet at move in but it was actually the old carpet from the previous tenant with visible damage, the fact that any and every order takes forever to fix, the lack of parking unless you pay at least $100 a month to have a guaranteed spot. There are dozens of similar complaints towards this landlord.

  Business Response

  Date: 01/09/2023

  The property manager came out and met with the resident in his apartment to discuss work orders and after this, work orders were completed with the exception of the roof as a roofing company had to come out and evaluate it. The staff was just informed that it is not something that the roofing company can fix. The property managers are working on getting a general contractor out instead. The staff is actively working to get it fixed for the resident as comfort and satisfaction are our utmost concerns. The property managers will communicate with the resident on the status of the general contractors coming out as soon as the date is discussed. 

  Customer Answer

  Date: 01/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:11/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 31, 2021, I paid the November rent amount due, on the Mezzo of Tampa Palms app. on my phone. I have a receipt and confirmation number from that transaction. Then I received a call from my bank that the Mezzo company had taken out two rent payments each totaling $2,074.15. I was charged an NSF fee of $36. The bank told me to call the apartment managers office, I did and she (*****, I think) said they had nothing to do with the rent and told me to call the resident billing service. I spoke to a *****, at the **** who said they tried to clear the payment on 11/3 and it was returned (this was the second amount of the $2,074.15). But they had already taken the payment I made out. She said there was nothing they could do. I checked my bank statement on the app. and it showed the first payment of $2,074.15 taken out, then a second of the same amount, an NSF fee of $36, and then $2,074.15. The apartment complex was saying I owed them almost $3,000. I called my bank again on 11/4 and talked to ****, who said they were lying to me and just werent doing anything to fix the problem. He emailed me an official bank statement and told me to walk down to the apartment complex office, talk to the manager again and forward the statement to her. I did that, talking to ********* She said that she would talk to her big boss and call me back the next day (Saturday). There was no communication. I called the office on Tuesday, the lady who answers said **** was in a meeting but that it was correct in the app. No apology or explanation. Its still not fixed. There has been no return of the $36 taken from my bank account because of their error. Now the apartment app. says I owe $2742.84. Also, the complex office told my daughter that the maintenance man saw a dog in our apartment and we owed a $600 non-refundable fee for it. Now they are texting me saying we owe $658.15. There is no statement. I replied that they told my daughter $600 and they should subtract the $36.

  Business Response

  Date: 11/17/2022

  Thank you for sharing this with us. We are sorry that this has been your experience. The billing error has been cleared up and the *** fee has been removed. The current balance is $600 for the pet fee and can be paid in the office with card or money order.

  Customer Answer

  Date: 11/21/2022

   
  Complaint: 18415184
  
  I am rejecting this response because:
  I asked for the *** fee to be a credit to the pet fee balance, this has not been done. Also, a text from the apartment office with an amount owed is not a statement (which I asked for), it does not break down or show what is owed, in a line-by-line accounting. 
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Parking issues have been brought to their attention and rather than fix the issue they cause cars to have nowhere to park. As a result residents are forced to park in fire lanes. The company then picks and chooses who to tow. The tow provider stated Mezzo authorized six tows a night. We were charged $200 to get our vehicle back. **** at Mezzo said they will do nothing for us. After sending multiple emails the office still has not addressed my concerns leaving no parking for authorized vehicles. I have emails if needed.

  Business Response

  Date: 10/19/2022

  Per your lease agreement and the law, parking in fire lanes is not permitted. Any residents parked in fire lanes are subject to being towed. Vehicles are not picked or chosen. Mezzo offers reserved parking options for our residents as an upgraded option from the open parking. Please call the leasing office if you are interested in taking advantage of this amenity. 

  Customer Answer

  Date: 10/19/2022

   
  Complaint: 18030848
  
  I am rejecting this response because: I have witnessed the tow company circle out area of parking while out walking my dog at night, yet the leave parked cars including a black *** and a large silver SUV parked in fire lanes without removing them. The tow truck circled our parking lot and left without illegally parked vehicles attached to their truck. Your authorization of tows does not include fair practices at all. Night after night I see cars in fire lanes that you do not tow. Your response in not satisfactory to me. I see with my own eyes how you allow certain people to not get towed. We make a point to find a parking spot without having to pay for one. I am highly disappointed in your canned response, but it is what I expected. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/20/2022

  If this is the case, the property will address it with the tow company. We do not tell them who to tow and not to tow. Thank you for bringing this to attention.