Complaints

This profile includes complaints for Richman Property Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Richman Property Services, Inc. has 117 locations, listed below.

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  Richman Property Services, Inc.

  4350 W Cypress St STE 340 Tampa, FL 33607-4175

• 

  Richman Property Services, Inc.

  21354 SW 112th Ave Cutler Bay, FL 33189-2923

• 

  Richman Property Services, Inc.

  4050 Milner Cir Lake Worth, FL 33463-8127

• 

  Stoddert Place Apartments

  150 Tiger Lily Dr Pensacola, FL 32506-7276

• 

  Bennett Creek Apartments

  6680 Bennett Creek Dr Jacksonville, FL 32216-6190

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved to ********************* in January 2025. Ms. ******** told me I would be getting a top floor. After receiving my deposit of 400 dollars. She started to ignore my calls and emails. Mind you I was suppose to move in January 9th. On that day still no word from her so I popped into the office as a surprise. I was not leaving that office until I got an apartment. And boy do I regret it. Not only did she pretend she didn't know I was suppose to move in that day. She ended up giving us another apartment . A bottom floor. That wasn't the lease I signed. She gave me apartment 301. It's only the first week in March and I've already collected my things to move. The neighbors upstairs are so I considerate. The apartment smells like smoke. Weed at that. But no there's more lol. The apartment is a ADA ********** apartment. Also not what I signed up for. The neighbors upstairs constantly stomp to the point I thought it was adults having rough adult time. But it's not just adults it's kids. Sounds like they're jumping from the ceiling to the floor. To the window and to the wall ******* ******** said the child is autistic. I highly doubt that because she said she just found out. However I read a review that says it's been going on since 2019. How could she not know. She told me I couldn't have a dog. She only lets her people have dogs. It seems like she only wants native speakers at the complex. And that's fine we love our Latinx! But shouldn't the rules apply to everyone? She told me I couldn't bring my 50 lbs Husky because she is considered aggressive lol...there were multiple people outside walking dog out IN THE OPEN. One had a dog that looked like a 80 lb Mastiff unleashed. I complained to the office about the noise . As one review stated..it only got louder in retaliation..The kids in the complex are hella nosey and rude..Ms. **** ignores your calls and emails. Now I have to figure out how to get a broken lease off my record. Filing a lawsuit because peace was disrupted.

• Initial Complaint

  Date:02/11/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved into our apartment in May and were not told of a cockroach infestation. We noticed very early on that the unit had cockroaches and promptly requested pest control. We had 6 treatments done in less than a year and cockroaches still infested everything and we had to throw away many items including a Ninja air fryer, our $3000 our babys crib. They would not treat the whole building and left us living in a ***** infested apartment. We would at the very least like to get back our deposit and first months rent, however we definitely feel entitled to more due to the trauma this imposed and the amount of items we were forced to dispose of.

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to formally lodge a complaint against my apartment complex regarding the absence of air conditioning in my unit, which has created an unbearable living situation for myself and my two children. These issues began on December 9, 2024, and despite numerous requests for assistance, the management has failed to take the necessary steps to ensure our comfort and ************* without air conditioning, especially in the summer months, has been incredibly difficult. In order to sleep at night, I am forced to keep the windows open, which exposes us to significant safety hazards. The lack of air conditioning not only makes it uncomfortable to rest but also creates an unsafe environment, as having windows open late at night leaves us vulnerable to potential break-ins or other security threats. This is particularly concerning for me as a parent, trying to ensure the safety and well-being of my children.I have communicated this issue to the management multiple times, but there has been no resolution or clear timeline for when the air conditioning will be addressed. This ongoing neglect, starting from December 9, 2024, has left us in an untenable ************ a result of these unresolved issues, I feel that I should be fairly compensated for the discomfort and safety risks we have endured. I would like to request compensation of at least half of the rent paid for the months during which the air conditioning has not been functioning properly. This is a reasonable request given the circumstances, and I hope the apartment complex will take responsibility for the impact this has had on our living conditions.I appreciate your attention to this matter and look forward to your guidance on how to move forward with this complaint.

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to reach someone because I requested an itemized bill for the "damages" done to an apartment that had no damages. (I have attached photos of how the apartment was turned over to the office). The office did not do a walk through with us on the last day so I decided to take pictures because I was confident that they would do something like this. We were overcharged and refused to be given the deposit back because of supposed damage. We have a well-trained service dog, and they claimed he damaged things, but we have proof from previous landlords that he has never caused damage to anything. The day we moved in we did a walkthrough and reported multiple things wrong including the water heater area having damage, tiles having damage, and countertops having damage. We were told there was "nothing we could do" but we documented all of this to them. That being said, besides normal wear and tear there was no damage to this unit and proof has been attached. We would like our deposit back, but if that is refused, we ask that we have the inaccurate damage reported by the apartment complex to my credit. I do not owe the apartment complex $700. We were given an apartment that was not new and had damage, when we left there was normal wear and tear, and to try to upcharge us because they want to put new things into the apartment when we were not given an apartment that had any of the items they implemented. I want this removed from my credit.

  Customer Answer

  Date: 01/09/2025

  Attached are photos of each area the day we LEFT! We also have videos, witnesses, and more photos of the day we left. To keep the deposit add an amount because the apartment was upgraded is unlawful. If the complex wants to upgrade their apartments, they need to pay for it not charge it to leaving tenants! Which is exactly what they did, they upgraded the apartment when we were given one that had damages and we have photos from move in day!

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ******** ***** moved to ******************************* October 21 of ******************************************************************************************************************************************** August 2024 ******** property had the responsibilities of passing two CGI inspections that was not passed Due to me currently being on housing assistance I was forced to move out of the home before October 31. I tried to get an extension with Richmond property due to the incident where I can have more time to move and be able to save up a little bit more money Denied property to extend my lease so I can be able to accordingly. Property is also charging me for a toilet that I did not break nor my child dead. The rent office manager never corresponded with me asked me what happened. I was told by *******, the office manager that I will have to replace it due to what the maintenance men came inside and let her know so I never got a chance to express myself. Let them know what happened that has been out of order for two weeks and I also complained about it and they ignored it Now trying to charge me for fees When Richmond property is the reason why I had to be forcefully move out or I wouldve lost my assistance I have paid over $800 for hotel rooms from the 31st till today Im also contacting my caseworker through *********************** ****** ****** shes aware of the immediate move, but Im not getting any help from her as well. Can you please help me out with ***************** also, ******************************* documents that should be provided to me I also have a medical addition that I have provided to the office and housing authorities and I feel like theyre taking it as a joke Please help me figure out

• Initial Complaint

  Date:09/30/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a property from Richman Services from 05/22/2023 last year, unfortunately changes in our situation led us to follow the steps provided by Richman to early terminate our lease. We completed all of the paperwork, move out checklist, provided our keys and new mailing address. ***** ****** and ****** ****** accepted out move out date, and even again confirmed they had my new address for my deposit - this was all completed between 8/17/3023-8/31/2023. I even again reached out to ******, the district manager several times about making sure our account was in good standings with no response. Fast forward to 9/20/2024 and distant acquaintances begin receiving harassing collections calls about this account. I have made several attempts to get a copy of my move out statement, and was instructed by the new individual at the ******** property to work out a payment plant with the collection agency, prior to ever receiving a move out statement or written notification of an outstanding balance or what was being done with my deposit. I have now received three different amounts, two differing amounts from ******** and a third amount from the collection agency. I feel ******** ***** and Richman Property Services have failed to follow our lease as well as applicable Florida laws, they sold my account to a collection agency without following applicable processes outlined by FS *****.

• Initial Complaint

  Date:09/03/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past four months, there have been four occasions where the mandatory valet trash service, provided by ***************, has failed to collect my trash. Despite being a non-optional service included in the lease, the service has consistently fallen short. *************** holds a D- rating with the BBB and has numerous complaints against them. Their pickup process is unnecessarily complicated, with 3 main steps and 14 different requirements. Most recently, they skipped my door and left a note claiming the trash bag was not tied, even though it was placed in their provided bin and set outside my door. On several other occasions, they simply skipped my door. This issue isn't isolated to me; multiple neighbors have experienced similar neglect, leading to fire safety violations as trash piles up in the hallways. Despite paying $30 per month for this service, there is no quality control, and opting out is not permitted. When I raised these concerns with the property manager, ***** ******* from ****************, she blamed me and defended ***************, ignoring my valid complaints. The service has failed to meet its basic obligation of picking up trash 5 nights a week, which amounts to $1.50 per pickup day. I am requesting a full refund of $450 for the 15 months I have paid for this subpar service and the ability to opt out moving forward.

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/17/2024 the property manager ***** and her staff lied to me that a tax credit 3 bed room apartment was available for move in on 8/15/2024 and to submit my completed application including an application fee of $85.00 (plus $3 fee). On 6/28/2024 ***** then advised that there was actually a 2 year wait list. When I questioned it I was told to wait till 7/1/2024 when the office manager would be back then was send an email advising I was not approved for the wait list due to missing info that was never requested.I would like the funds refunded as fraud and to alert the owner of the property to the deceptive practices of the property management team.

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a disabled mother of two. Since I moved into ********************* there has been problems. I transferred units due to mold and mildew issues that are still occurring. They have **************** They are Never on time , even to accept their rent money! They participate in tenant favoritism! Majority of the Buildings full of moisture,mildew and mold with egg odor water. Unsanitary due to trash piling up every time the workers are off and every night when they leave. unsafe environment due to other tenants Breaking into cars as well as other frequent police involved situations!!! Tenants threatening Sercurity guards and etc.

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We pay $1300/ rising in rent just to live in an apartment thats falling apart and maintenance barely ever comes to fix it. Also getting in touch with the front office to do anything about it is horrible they never answer the phones.