![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforElectro Home Appliances Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/27/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Electrohome advertises appliances on Facebook as "new, scratch & dent." I purchased a package of 4 pieces on 4/23/21. They wrap the appliances in industrial cellophane so it appears to be unused. After unwrapping the appliances, it was clear these were used (food stains inside the oven and refrigerator) not just scratches on the outside. Within the first few months, the refrigerator completely stopped working several times, costing me hundreds of dollars in perished groceries each time. Each time the company came out and pumped the refrigerator with Freon to temporarily fix it, before the same issue would happen again. Obviously I grew more suspicious knowing these were falsely advertised as "new" so I called a real appliance repair company to inspect. He informed me that this refrigerator was obviously tampered with because the back panel that should be sealed from kitchenaid was in fact not sealed, it had been opened, tampered with and replaced with a part that didn't go to the refrigerator. A "quick fix to sell it" he said to me. The oven panel also stopped working and repeatedly gave error messages while the microwave just stops randomly while in use. After informing the company of what the technician had told me, they then attempted to do an actual repair in which they replaced a pump in the refrigerator. Low and behold, it began leaking some time after the repair. This has caused water damage to my cabinets that are adjacent to the fridge which will have to be replaced since the wood is all rotten. I contacted the seller asking for a return of faulty equipment or at least a partial refund as I was advertised a new appliance set and thought that is what I was paying for. I would never pay nearly $5000 used/tampered with appliances. This has caused me lost money and time that I don't have as a nurse. The seller rejected my request for a return or even partial refund and stopped responding to me, continuing to sell while I struggle to pay for the damages/repairs.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.