Business ProfileforPothole Heroes

The entrance to our Subdivision (Sunrise Subdivision) has had a pothole measuring approximately 16 inches in diameter and perhaps 6 inches deep for several years. We decided to do a repair and chose PotHole Heroes for the job. We accepted their proposal 25 July 2023. 16 August 2023 I requested a start date. I was given 12 Sept 2023. I believe that repairs began 13 Sept 2023 and was completed that day. 20 Sept 2023 I sent an email to PotHole Heros stating the repair was better but not as good as we expected. 5 Oct 2023 I sent another email stating that our home owners are not happy with the repair. Now the excuses begin, I have transcripts of the emails but not the phone calls made/received . Hi ***** it has been brought to my attention about this issue. We already raise it quite a bit, if we keep building it up it will create ponding issues and trip hazards because we have to match the existing curb.Please let me know you thoughts about this. I asked the gentle man doing the repair on day 1 " Will this curbing cause any issue?" He stated "No!"31 Oct 2023 Good Morning ********************** will take a look at the area to see whats wrong with it. Could you please let me know what do you see that youre not satisfied with the repair? So that we can remedy that for you.************************* <*****************************************>Fri, Nov 3, 2023, 1:42PM to *****, me Hi ***** we will be there the first week of December, Ill let you know the exact date next week so that you can meet us there and make it right for you. ************************* Nov 8, 2023, 7:17AM Hi ***** we will be there December 14th around 9:00 am, could someone be there so that we can meet expectations No one showed up!!!************************* Thu, Dec 21, 2023, 11:38AM to me, *****, ******************* we attempted to make you happy with the first time we went back, we didnt hear back from you for over two months. Our contract clearly states asphalt repair (Patch) you have other issues that you need to take care of it like broken curbs and a roadway that is higher than the apron. (Nothing was ever mentioned to me there was a problem! See previous note that employee stated no issues noted!)We will be back the first week of January ( asphalt plants are close for the holidays ) if you wish we can stop by and discuss the situation and try to make you happy.This didn't happen.We just want the problem rectified before we go to litigation.!