Customer ReviewsforFerman Collision Center of North Tampa

My 2021 Honda Accord was stolen, recovered and my Honda dealership referred me to Ferman Collision Center for repair. When I arrived to drop off my vehicle, it was a pleasurable experience, friendly staff, and beautiful area. My insurance company inspected my vehicle, authorized repair, and had to issue one supplement payment. Here is the issue I am now faced with, and I need help! I was told that the person that is assigned to work on my vehicle is or was off work due to illness. My vehicle repair was scheduled to be completed on August 19, 2022, then moved to August 26, 2022, and now it's looking like it may be August 31, 2022. It was further explained that that my vehicle repair will not continue until this person returns. There are other associates with Ferman Collision Center that can continue the work that needs to be done, but it was assigned to the person that is ill. I am not mean, heartless and wish this person that is ill a full recovery. But am I the one to be inconvenienced due to the Ferman Collision Center processes or norms? If other Ferman Collision Center associates can continue the necessary my vehicle needs, why not take care of the customer? This makes no sense to me, and I am a licensed insurance adjuster! The person with Ferman that called me today showed no empathy when I explained that I have international travel plans that will go into motion on August 31, 2022, I have paid for travel and lodging. I offered to send this person my itineraries and he said that he believed me. Help!!! Any ideas or recommendations would be of great help!!