ComplaintsforJAL Auto Repair
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Complaint Details
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Initial Complaint
06/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
went to fix my car and they damage the starter they didnt have any responsablity about damaging other parts in my carBusiness response
06/07/2024
The client came to the workshop on Saturday, June 1st so that we could change the brakes on the front of his car, the work was done and his car was delivered in perfect condition, minutes later the client returned because the engine The starter of the car had defects, but mechanically we did not do any repairs with the starter motor or any electrical part of the car, only work was done on the front brakes, the customer wanted us to ********************** the starter at no cost.
He proceeded to call the police, they came and did their investigations and determined that the workshop had no responsibility.
Then the man told us to repair his vehicle and we did not accept because of what had happened previously and we asked him to leave the workshop and fix his vehicle somewhere else.Customer response
06/12/2024
Complaint: 21795659
I am rejecting this response because: I took the vehicle to another shop and they found that a s**** was taking of from the starter and that they had try to turn on the car with the engine already on, if you see there history they have many complaints similar to mines.
Sincerely,
*********************************Business response
06/15/2024
I give the explanation again that they only worked on the front brakes, the hood was not opened, they only removed the wheels to put the brakes on and that's it. And for having done the front brakes he was charged.
I don't know if the customer has previously taken his car to other workshops and then loosened it from the screw.
If, as the client says, we had damaged it on purpose to repair it, we would have repaired it and that was not the case. We asked the man to leave and have his repair done elsewhere.
You can check our history and similar "complaints" were made along with Mr.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.