ComplaintsforBrass Tap
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Complaint Details
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Initial Complaint
09/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 09/15/22 I went into this establishment to socialize with some friends. The waiting staff served me vodka soda, but when I asked for a water to accompany my drink( poured from the same fountain station that the soda water my paid drink was poured from), they told me I needed to get it from an unsanitary construction cooler located near the entrance to the business. When I questioned them as to why, and told them I prefer it coming from the fountain station, I was treated rudely and denied further service. Not only was it insulting and humiliating , they took it upon themselves to unlawfully charge six extra dollars on to my credit card, as a tip, which I did not authorize. This tip was not stated as a requirement, when purchasing anything from the business.In addition, I contacted their corporate office several times. They finally called back and I was advised that it was a privately owned franchise. The owner was informed to contact me, by the corporate office, which he did not. Im a 53 year old African American professional who feels mistreated. At no time did I become intoxicated or exhibit aggressive or disorderly behavior.I feel at no time should I be required to drink out of an unsanitary construction cooler located across the room. Im conclusion, charging my credit card additional money, regardless of the amount, and without my consent, is a crime. This business deserves to be addressed by the BBB for their actions.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.