ComplaintsforChargeX LLC

• Initial Complaint

  08/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Batteries discharging to fast cannot last for 18 holes of golf! When new lasted 54 holes of golf! Lifetime Warranty covers free replacement for five years! Company claims there nothing wrong with batteries! And wants me to pay $2200.00 dollars for replacement! Batteries are less than 3 years old! Company also said I should have been sold 200ah batteries but they sold me 100ah batteries! My golf cart is a 2005 EZGO worth about $2500.00 why would I invest another $2200.00 on top of the $2900.00 for the original purchase

  

  Business response

  08/08/2024

  Thank you for bringing this matter to our attention. We take customer feedback seriously and would like to clarify several inaccuracies in the complaint.
  Battery Condition Misrepresentation: The customer claims that ******************** stated there was nothing wrong with the batteries. This is not accurate. Our standard warranty allows customers to have their batteries repaired or replaced at any time, provided the batteries are returned to us for proper diagnosis. Unfortunately, the customer refused to send the batteries back for evaluation, which prevented us from determining any potential issues.
  Upgrade Offer Misunderstanding: The customer alleges that we asked for $2,200 to replace their batteries. This is misleading. The quoted amount was for an optional upgrade from 10Ah batteries to 200Ah batteries. At no point did we insist on this charge for a replacement of the existing batteries under warranty.
  Battery Capacity Choice: The customer claims that we should have sold them 200Ah batteries instead of 100Ah batteries. This is false. The customer chose the ***** batteries to save costs, and we made a recommendation to upgrade to 200Ah batteries to achieve better performance. The final purchasing decision was entirely theirs.
  We stand by our commitment to transparency and customer satisfaction. We are still willing to work with the customer to resolve any legitimate issues they may have. However, it is important that the facts of the situation are accurately represented.
  

  Customer response

  08/08/2024

   
  Complaint: 22109274
  
  I am rejecting this response because: Im not the battery expert, I bought the battery kit that Charge X told me I needed. Money was not an issue at the time.  When I first started having problems with the batteries I called to get information, I did a series of test that I was told to do and was told there was nothing wrong with the batteries.  I was told I could ship them back but that if the test that I performed did not show anything wrong, that I would be wasting my time and money to ship them back because there probably nothing wrong with them. So I opted not to ship!  As time went on the batteries progressively are getting worse.  I asked what my options were and was told that I should have bought 200 ah batteries not the 100 ah because my cart was older and a 36V. My response was why cant you send me 3 12V 200ah batteries and I will send back the ones I have. Charge X response was it dont work that way! Then I was given an option to buy 3 batteries at a discount rate that was not acceptable to me. The other option was to upgrade to a 36v 200ah battery for $2200.00. Unacceptable I paid $2999.00 for the original battery kit with a lifetime warranty free replacement for 5 years and pro rated after that.  This is what I know when I bought the batteries I was able to get 3-18 hole rounds of golf out of a single charge and now approximately 2 1/2 years later I cant get 18 holes of golf out of a charge! All I want is for Charge X to compensate me for spending close to $3000.00 for batteries that didnt last as long as a lead acid battery. I guess Lifetime warranty doesnt mean lifetime !

  
  Sincerely,
  
  *************************

  

  Business response

  08/13/2024

  Dear ****************,

  Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience youve encountered. I want to address your concerns directly and work towards a resolution that honors the trust you placed in our products and our company.
  First, Im sorry to hear that the batteries did not perform as expected,
  Regarding the advice to upgrade to 200Ah batteries, I understand how this suggestion might seem insufficient after the significant investment you already made. Its important to clarify that while our warranty covers manufacturer defects, it does not account for changes in performance that may arise from the specific usage demands over time. That said, we want to ensure you feel supported and fairly treated.
  Here are a few options Id like to offer:
  Thorough Battery Inspection: We can arrange for the batteries to be shipped back to our facility for a comprehensive inspection at no cost to you. If we find that theres a manufacturer defect contributing to the reduced performance, we will replace the batteries under the terms of the warranty.
  Pro-rated Replacement: If the inspection doesnt reveal a defect but the batteries are indeed not performing to standard, we can offer you a pro-rated replacement at a more substantial discount than initially proposed.
  Our goal is to make this right and restore your confidence in our products and service. Please let me know how you would like to proceed, and well do our utmost to resolve this to your satisfaction.
  Thank you for your understanding and patience as we work through this together.
  

  Customer response

  08/15/2024

   
  Complaint: 22109274
  
  I am rejecting this response because: There needs to be further clarification. I am a retired 71 year old, and disabled, I served in the US MARINE CORP and 30 yrs for the ***** of Defense. I have a 2005 EZGO TXT and live in a 55 and older golf resort in **.  I use my golf cart several times daily. Which brings us here I was looking for long lasting easy maintenance batteries. I stumbled across ChargeX surfing the web did some research and decided to call.  I spoke with a gentleman gave him the information on my cart and told him what I was looking to accomplish he wrote up an Invoice # ****  and sent it to me and I sent them the money and here we are.

  When I started having problems with the batteries I called ChargeX and was able to speak with ******.  We spoke on several occasions and he walked me through several troubleshooting tests.  All the tests showed the batteries were OK which didnt make sense to me so I asked ****** how can that be something got to be wrong, he said you should have bought the 200ah batteries and I go what are 200ah batteries first Ive heard of them. He said the older 36V motors arent as efficient as the newer motors and would be better. Im thinking why am I just hearing about this? So ****** says you can send them in and we can check them out but I doubt will find anything wrong. Hes the battery expert so I opted to not send them in and decided to check and see if something might be drawing the batteries down on the cart.  I had my ***** come by and we disconnected lights, horn, and did test and didnt find anything.  So that  leads me back to batteries.

  So now you offer to allow me to send my batteries back free of charge and if you dont find anything wrong at a more substantial discount than initially proposed. Heres my problem my golf cart is my life line to my community once I remove those batteries the cart is useless.  This would be a tremendous inconvenience for me and my wife. Ive read people have waited months for repairs I cannot and will not be without my cart because ChargeX will not own up to making a mistake and solviving the problem!

  So I ask one more time please send me 3 new batteries!

  
  Sincerely,
  
  *************************

  

  Business response

  08/16/2024

  Thank you for your detailed message, I understand how critical your golf cart is to your daily life, especially given your circumstances. I want to address your concerns with the clarity and respect they deserve.
  Firstly, I want to clarify our longstanding policy at Chargex: we do not recommend specific battery capacities or make promises about the range our batteries will provide. This is due to the numerous variables that can impact battery performance, such as the condition of your cart, usage patterns, and environmental factors. The choice of which batteries to purchase is ultimately up to the customer, based on their specific needs and research.
  That said, I recognize that your initial conversation with our team may have led to some confusion. While our team strive to provide guidance, it's not our practice to dictate which models to buy. We aim to support our customers by providing the necessary information so they can make informed decisions. Regarding the issues youve encountered, I completely understand the inconvenience and the impact that being without your golf cart would have on your daily life. Given your situation, the prospect of sending your batteries in for inspectionespecially with the potential for a long turnaroundposes a significant challenge.

  Heres what I can offer as a path forward:
  

  Expedited Inspection and Turnaround: While our standard process involves inspecting the batteries to identify any issues, I recognize that this might not be feasible for you. If you choose to send the batteries in, we will prioritize your case to minimize downtime.
  

  Alternative Solutions: We understand the inconvenience this situation presents, and thats why we previously offered you the option to upgrade your batteries at a substantial discount. However, I want to clarify that this offer is not a requirement under our warranty, but rather an additional option we provided to help you enhance your systems performance.
  It's important to note that our offer was an effort to go above and beyond our standard warranty policy, not an obligation. The miscommunication and false representation of our policies in your previous messages and online reviews could impact our ability to continue offering this upgrade. I want to be transparent with you that it may be challenging to advocate for this upgrade under the current circumstances.
  Please let us know how you would like to proceed, and we will continue to work with you within the scope of our warranty policies.

  Customer response

  08/16/2024

   
  Complaint: 22109274
  
  I am rejecting this response because:
  I need to know what the least expensive upgrade will cost and details of the upgrade, and a Point of Contact!
  Sincerely,
  
  *************************

  

  Business response

  08/19/2024

   

  ****************,
  Ive discussed your situation with management, and they are willing to extend the following offer if you agree to remove your ****** review and the complaint at the BBB that contains misleading information.
  We can provide you with 3 - 36V 67Ah batteries, giving you a combined 201Ah, for a total of $2,000.00. Each of these batteries retails for $2,399.99, so this offer represents a substantial discount of $5,199.97.
  These are 3 - Group 31 lithium batteries, measuring *****" L x 8.7" H x 6.75" W, and weighing 30 lbs. each.
  The batteries will come with our standard warranty.
  I will forward you an invoice you can pay now and we will have these shipped from our California warehouse right away. 

  Customer response

  08/19/2024

   
  Complaint: 22109274
  
  I am rejecting this response because: 

  1. This upgrade will require me to purchase a new charger!

  My proposal send three new batteries as described, new charger and state of battery charge indicator light with all installation instructions for $2000.00 delivered to **************************************************. With new warranty date starting when shipped.

  Also I want a POC for any tech issues.

  I will update ****** review to favorable and drop BBB once batteries are installed and working properly!
  
  Sincerely,
  
  *************************

  

  Business response

  08/29/2024

  Thank you for your proposal, but I must clarify that we are unable to fulfill requests for additional free items outside of our standard warranty policy.
  Our previous offer of 3 - 36V 67Ah batteries for $2,000.00 was already extended as a significant exception and far exceeds our standard warranty provisions. While we understand your need for a new charger and other accessories, these items are not covered under our warranty policy and cannot be included at no additional cost.
  If you are still interested in proceeding with the original offer, we would be happy to arrange that for you. However, we cannot accommodate further requests for free items beyond what was already proposed.
  Please let us know how you would like to proceed.

  Customer response

  08/29/2024

   
  Complaint: 22109274
  
  I am rejecting this response because:
  At this time Im not convinced upgrading is the best solution for me at this time!  Ive been able to do a lot of research into lithium replacement and have found that lithium wired in series is not the best option for older golf carts! Research showed lithium batteries degraded quicker wired in series rather than parallel! So to me it still  appears I was sold the wrong setup for my golf cart.  Therefore I would like to take the offer of returning the 3 batteries at no cost to me with expedited service and go from there!
  Sincerely,
  
  *************************

  

  Business response

  08/30/2024

  Dear ****************,

  Thank you for sharing your thoughts and the research youve conducted. I understand your concerns about upgrading, particularly given the information youve found regarding lithium batteries in older golf carts.
  However, I want to clarify that the research you encountered does not reflect the 15 years of experience and extensive testing that ChargeX has conducted. Our lithium batteries have been reliably powering golf carts of all types and ages, and we stand by the performance of our products, whether they are wired in series or parallel.
  Regarding your request to return the three batteries for inspection, please note that ChargeX does not cover shipping charges after the first 30 days of purchase. As such, you would be responsible for the *** freight charges associated with returning the batteries. Additionally, due to the nature of shipping lithium batteries, specialized hazmat boxes are required. We can arrange to send these to you, but the cost for these boxes will also be your responsibility.
  If you wish to proceed with the return and inspection, we will assist with the logistics, but please be aware of these associated costs.
  Please let us know how you would like to move forward.

  
  

  Customer response

  08/30/2024

   
  Complaint: 22109274
  
  I am rejecting this response because:
  Your message from August 14th clearly state that you would arrange for shipment of the batteries back to ChargeX at no cost to me and an expedited inspection process !

  We can arrange for the batteries to be shipped back to our facility for a comprehensive inspection at no cost to you. If we find that theres a manufacturer defect contributing to the reduced performance, we will replace the batteries under the terms of the warranty.

  So are you going to honor that? If you are going to honor that lets proceed !
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/08/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a custom-made lithium battery for my RV. ChargeX insisted that I paid using Zelle in advance - I could not use a credit card. They have not delivered the battery to me, and have given me no delivery information. The company's phones are now all "temporarily unavailable" - which strongly suggests to me that the company is going, or has gone, out of business. I want my money back.

  

  Business response

  07/18/2024

  Dear ****************,

  
  Thank you for bringing your concerns to our attention. We value your feedback and aim to resolve any issues promptly.
  We have attempted to reach you multiple times to discuss and confirm the details of your complaint but have not been successful in making contact. As a result, we kindly request that you contact us at your earliest convenience to confirm and clarify the specifics of your complaint.
  Please be assured that we have already taken steps to address the issues you raised and believe the matter has been resolved. However, we would like to ensure your complete satisfaction and address any remaining concerns you may have.
  You can reach us at ************ during our business hours.
  We appreciate your cooperation and look forward to hearing from you soon.

  
  

• Initial Complaint

  04/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 100AH Lithium Ion Phosphate Battery for my fishing boat on April 28, 2021. The company has a lifetime warranty with full replacement in the first 5 years. After 1 year the battery does not work (does not charge or hold a charge) I called their support line several times and had my wife drive the battery to their location in ******* (it did not exist). We finally got someone to answer at their phone number and told us that location is not open yet, but it was on their website. I attempted their reset procedures several times, unsuccessful. I then sent in another claim via warranty claims on their website on 5/22/2023. No Response. Again attempted on 6/15/2023. No response. I also attempted multiple times to reach by phone. No one could help me. I sent another request on 1/14/2024 and finally heard back on 2/14/2024 via email. They wanted me to try and reset the battery again. Failed. They then offered to replace the battery for $400.00. Not a free replacement as their warranty states. I agreed. Paid them on 3/7/2024 and as of today no Battery 4/1/2024.I want them to refund my initial cost of the battery of $999.00 and the $400.00 for the replacement. Total Refund: $1399.00 I have disputed the $400 with Paypal. They sent me an email and said that they would send me a battery if I wired them $400 since I disputed with Paypal. They are playing games.

  

  Business response

  04/03/2024

  Dear ****************,

  As we have previously mentioned, after you disputed your payment, we will no longer accept a credit card payment for your warranty transaction. You will need to pay via wire transfer or Zelle to proceed with your warranty. 

   

  Customer response

  04/08/2024

   
  Complaint: 21513830
  
  I am rejecting this response because: The lifetime warranty clearly states they will repair or replace.  "Warranty Procedure: In the unlikely event your battery cannot be woken up, shipping can be arranged to our headquarters once an RMA number has been created. If the battery is repairable, it will be repaired at no cost and returned to you. If it is not repairable and the issue was caused by a manufacturer defect, we will replace the battery at no cost within the first 5 years. After 5 years, we will repair your battery at no cost to you if the battery is repairable. In the unlikely event it is not repairable, we will pro rate the cost of a new replacement battery for you at 50% off the cost of a new one. Warranties are non-transferrable and stay with the original purchaser of our products. In some cases, your warranty claim *** require special order parts and it can take > 3mo. for us to get the necessary parts and components. In some cases, we *** require your battery to be shipped back to the factory to be assessed and or repaired. In this case, it can take > 6 mo. to get the battery returned once the repairs have been made. CHARGEX is an approved hazmat shipper which is required to ship lithium ion batteries. All of our products are delivered in packaging that meets or exceeds federal and international standards for shipping lithium ion batteries."

  They want me to pay $400.00 to replace the battery that has a lifetime warranty.  It has taken me over a year to get a response from them.  When I finally got a response from them, they did not offer to look at the battery (ship it back) but instead just replace it for a $400 fee.  I actually agreed just to get this behind me, and then they did not honor that and never shipped me the battery.  I had no choice but to dispute.  I have been more than fair and I am no longer willing to pay for their lack of customer service. Their customer service has not been as promised on their warranty website.  They should have the battery tested (it will fail) and then send me a replacement for free. As their warranty requires.  Solution: They either need to send me a free replacement or refund the full original purchase amount of $999.00.  It is their warranty policy, they should honor it.

  
  Sincerely,
  
  ***********************

  

  Business response

  07/18/2024

  DearMr. ******
  Thank you for bringing your concerns to our attention. We value your feedback and aim to resolve any issues promptly.
  We have attempted to reach you multiple times to discuss and confirm the details of your complaint but have not been successful in making contact. As a result, we kindly request that you contact us at your earliest convenience to confirm and clarify the specifics of your complaint.
  Please be assured that we have already taken steps to address the issues you raised and believe the matter has been resolved. However, we would like to ensure your complete satisfaction and address any remaining concerns you may have.
  You can reach us at 855*242*7439 during our business hours.
  We appreciate your cooperation and look forward to hearing from you soon.

• Initial Complaint

  02/01/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  on 08/01/2023 my company placed a purchase order for batteries. we were told countless times that they were ready and being shipped. since 9/18/23 we have not heard from ******************************* or the company and never recieved the batteries or a refund. we do not need the batteries anymore and have found a replacement. however no one has contacted us.

  

  Business response

  02/29/2024

  Dear Mr. **************** extend our sincere apologies for any inconvenience caused by the delayed shipments recently experienced. We understand the importance of timely deliveries and regret that we have fallen short of our usual standards. 
  The untimely passing of our esteemed team members, our CFO - ***************************** and *******************************, has deeply impacted our operations. Their unexpected absence has momentarily disrupted our workflow, resulting in delays beyond our control. 
  While we navigate through this difficult time, please rest assured that we are diligently working to rectify the situation and expedite the fulfillment of your orders. We appreciate your patience and understanding during this period of adjustment. 
  Chargex remains committed to the high level of service you have come to expect from us. Please do not hesitate to contact us. Your satisfaction is paramount, and we are dedicated to addressing any issue promptly. 
  Once again, we apologize for any inconvenience caused and thank you for your continued support and understanding.
  
  

   

• Initial Complaint

  12/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Had to return this Charge X battery 12v. 100aph for warranty on June 1 . Charge X received the battery on June 5 of *********************************************** phone call at this time. They say it takes up to 3 to 6 months to do the warranty its seven months at this time. *** from Charge X email is no longer available ********************** doesnt return phone calls either. This is criminal on what Charge X is doing to their customers fraudulently selling them a battery and not for filling the warranties on the batteries something needs to be done. The attorney general of ******* needs to investigate this company on wrong doing ripping the public off.

  

  Business response

  03/07/2024

  Dear **************,

  We extend our sincere apologies for any inconvenience caused by the delayed shipments recently experienced. We understand the importance of timely deliveries and regret that we have fallen short of our usual standards. The untimely passing of our esteemed team members, our CFO - ***************************** and *******************************, has deeply impacted our operations. Their unexpected absence has momentarily disrupted our workflow, resulting in delays beyond our control. 

  While we navigate through this difficult time, please rest assured that we are diligently working to rectify the situation and expedite the fulfillment of your orders. We appreciate your patience and understanding during this period of adjustment.

  Chargex remains committed to the high level of service you have come to expect from us. Please do not hesitate to contact us. Your satisfaction is paramount, and we are dedicated to addressing any issue promptly. Once again, we apologize for any inconvenience caused and thank you for your continued support and understanding.

  
  

  Customer response

  03/07/2024

   
  Complaint: 21055603
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************  im really sorry to hear about your partner in the last of his girlfriend on April *********************************************************** the business at this time you had an associate reach out to me Triel Chatham to inform me that my warranty was not be granted and you were sending me a new upgraded battery Nat was on February 14 its March 7 now it has been nine months I think Ive been pretty patient and Im sorry that Ive had to contact BBB try to get this to some resolution

  

  Business response

  07/18/2024

  Dear **************,
  
  We are happy to tell you your order has shipped via ***** tracking number ************. Please allow up to 48 hours for the tracking number to update on *****'s website.
  
  We believe these steps have addressed and resolved the issues you raised. However, we would like to ensure your complete satisfaction and address any remaining concerns you may have.
  
  You can reach us at ************ during our business hours,
  We appreciate your cooperation and look forward to hearing from you soon.

  Customer response

  07/24/2024

   
  Complaint: 21055603
  
  I am rejecting this response because:
  
  Sincerely,
  
  ************************* The tracking number that Charge X issued me is invalid no search tracking number according to ****** Charge X is up to the regular games prodding the customers lying to the customers and ******************************* should be arrested by the state of Florida for fraud and the Attorney General should get involved Charge ****** with over state line fraud Internet fraud and any other charges they can come up with he lies to his customers he steals from his customers doesnt deliver the product the ******************** of Florida should get with the attorney general and get this man charged with felony charges

• Initial Complaint

  10/02/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  Contacted Chargex on 8/23/23 to buy 2 batteries for my boat. I was told by ******************************* that they were in stock and would be shipped as soon as I Zelled them the full purchase price of $2999.98. I did that on 8/23/23 and did not receive the batteries. I had to purchase a different set of batteries to get my boat going again after waiting 2 weeks and no answered phone calls or returned emails

  

  Business response

  10/17/2023

  Hello,

   

  These items have been shipped, tracking information will be updated and emailed to you shortly. 

  Customer response

  10/17/2023

   
  Complaint: 20678442
  
  I am rejecting this response because:
  There is no shipping link
  Sincerely,
  
  *************************

  

  Business response

  11/17/2023

  This response was taken verbally by BBB:

   

  We did ship once but it did not have the proper hazmat markings this is why we have to now ******. We are anticipating for this ****** to go out on Monday or Tuesday of next week. To compensate we have upgraded our customer from 150 AH to 200 AH. We apologize for any inconvenience this may have caused.

  Customer response

  11/21/2023

   
  Complaint: 20678442
  
  I am rejecting this response because: there has been no shipment of anything. This business claims it did not ship the first shipment correctly. This is not believable. That is literally what they are supposed to be doing every day. They must think we are idiots to believe that. No product received. 
  
  Sincerely,
  
  *************************

  

  Business response

  03/07/2024

  Dear ********************,

  
  We extend our sincere apologies for any inconvenience caused by the delayed shipments recently experienced. We understand the importance of timely deliveries and regret that we have fallen short of our usual standards. 
  The untimely passing of our esteemed team members, our CFO - ***************************** and *******************************, has deeply impacted our operations. Their unexpected absence has momentarily disrupted our workflow, resulting in delays beyond our control. 

  While we navigate through this difficult time, please rest assured that we are diligently working to rectify the situation and expedite the fulfillment of your orders. We appreciate your patience and understanding during this period of adjustment. 

  Chargex remains committed to the high level of service you have come to expect from us. Please do not hesitate to contact us directly. Your satisfaction is paramount, and we are dedicated to addressing any issue promptly. 
  Once again, we apologize for any inconvenience caused and thank you for your continued support and understanding.

  
  

  Customer response

  03/07/2024

   
  Complaint: 20678442
  
  I am rejecting this response because: ************************* died nearly a year ago. If the company was having trouble, they could have issued a refund. They did not. I really cant believe you are letting them string us along like this. 
  
  Sincerely,
  
  *************************

  

  Business response

  07/18/2024

  Dear ********************,

  We kindly request that you contact us at your earliest convenience to confirm and clarify the specifics of your complaint.
  You can reach us at ************ during our business hours.
  We appreciate your cooperation and look forward to hearing from you soon.
  

  
  

  Customer response

  07/19/2024

   
  Complaint: 20678442
  
  I am rejecting this response because:
  The number goes straight to vovoicemail. This is likely a delay tactic. It has been a year since they stole my money 

  Sincerely,
  
  *************************

• Initial Complaint

  09/13/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unresolved

  More info

  I ordered 8D 12 volt, 450 amp hour lithium battery on May 11, 2023. Have not received yet, nor do they respond to my inquiries about said battery. The price of the battery has been charged to my US Bank/StateFarm Credit card.

  

  Business response

  10/17/2023

  Hello,

  We sincerely apologize for any inconvenience the delay may have caused you. A refund has been processed, and we've personally reached out to ensure your satisfaction.

  Customer response

  10/31/2023

   
  Complaint: 20592001
  
  I am rejecting this response because:

  At this time I have checked with my CC company and they are showing no refund from the business. Please submit proof of refund to BBB of any refund and how you processed it as again I have received nothing on my end. 
  
  Sincerely,
  
  *********************

  

  Business response

  11/17/2023

  This response was taken verbally by BBB:

   

  We are sorry for any delay or inconvenience with the refund by I have submitted a check through Chasebank.com to go directly to our customer. The bank did indicate it could take up to a maximum of 14 days but we believe it will be delivered sooner that this.

  Customer response

  12/06/2023

  This response was taken verbally by BBB
  

   

  Complaint: 20592001
  
  I am rejecting this response because:
  

  I have not received the refund as promised by the business and when checking the chasebank.com site it comes up as an error site. I do not believe the business is being honest in their responses to BBB. I just want the refund that is due to me.

  
  Sincerely,
  
  *********************

  

  Business response

  07/18/2024

  Dear *********************,
  Thank you for bringing your concerns to our attention. We value your feedback and aim to resolve any issues promptly.
  We have attempted to reach you multiple times to discuss and confirm the details of your complaint but have not been successful in making contact. As a result, we kindly request that you contact us directly - ************ at your earliest convenience to confirm and clarify the specifics of your complaint.
  We would like to ensure your complete satisfaction and address any remaining concerns you may have.
  You can reach us at ************ or *************************************** during our business hours.
  We appreciate your cooperation and look forward to hearing from you soon.

  Customer response

  07/29/2024

   
  Complaint: 20592001
  
  I am rejecting this response because:
  There has never been any response to my phone calls to Chargex LLC. The business is nothing but a scam to fleece people out of their money. I have instituted legal action against company as they are in violation of several Ohio consumer laws but so far, they are avoiding my attorney and his process server.

  
  Sincerely,
  
  *********************

• Initial Complaint

  12/02/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Transaction date 12/9/2021 Amount of purchase is $1,565.20 My company ordered two chargers from Chargex in December of 2021. We were promised originally to receive these items in March of 2022. That promised delivery passed. When I questioned Chargex at that time I was told they had received the chargers but were waiting for a third party to complete an installation for connectors necessary to allow these chargers to work with out equipment.This blame of the third party continued through the summer without resolution. Now after numerous phone calls, emails and text messages looking for an answer (almost all were ignored by Chargex). It is approaching one year since these chargers were orders.We are unable to reach anyone at Chargex. we still need these chargers, but cannot get any response from Chargex.

  

  Business response

  12/16/2022

  We have reached out to *********************. His charger setup is a custom job and dates of completion were only estimates. We should have this resolved soon. We apologize for the unforeseen delays!

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