ComplaintsforUniversity of South Florida Bookstore

• Initial Complaint

  10/07/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased a textbook rental for a book at the bookstore. I just was placed in this course and this book was the course material required. I then never used the book in the class and decided to get a refund (which the policy is 30 days). I was planning on going at the end of September until Hurricane *** hit. The *** Bookstore was closed for the full week and I was unable to return. Those are seven-eight days that were taken away from the promised 30 day policy. I called the *** Bookstore **************** who informed me that I wasnt too late and could return the textbook. I was sent an email confirming this cal occurred. I then went to the bookstore to return this textbook. The book was $39.50 when I purchased it. I went to the manager of the bookstore and she denied me the return. I explained the situation and the customer service answer. She was very rude to me after this. She scoffed and looked annoyed with my situation. She said that I just needed to go upstairs and return the book for no refund. I went upstairs and explained the situation again and the girl denied me but was nicer than the manager. I am upset I could not refund the purchase even though I was told I could. The miscommunication and nature of handling the situation was all wrong.

• Initial Complaint

  01/31/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I purchased a textbook online and when I found out it was not needed, I returned it and requested a refund. It was a partial refund issued to my credit card and the rest was issued as store credit. I have been unable to get in touch with the bookstore via phone or email. I had an issue last semester getting in touch with the bookstore regarding a refund for another textbook not needed. When I finally did get ahold of someone, I had to be issued a credit because it was past the return date (though I had been contacting them prior to this date). After finally getting a hold of someone at the end of last semester, I mentioned the extension to dial customer service on their automated phone menu automatically disconnected. The customer service associate I spoke to on the phone told me they had disconnected this extension due to call volume. I got through on the phone today (1/31) and the associate told me she would talk to the manager to investigate the issue, was placed on hold for 15 minutes before it disconnected. When I called back there was no answer. I have send multiple emails as well and no response. I am requesting a refund of the store credit I was initially issued, back to my credit card since I am realizing that this is a larger issue that the store is purposely making it difficult to contact them to request a refund. Order #**************

  Business response

  02/16/2022

  Business Response /* (1000, 5, 2022/02/09) */ Hello, Please contact me directly at *****@usf.edu. I will be more than happy to help you correct your refund issue. I do apologize for the inconvenience and please rest assure your issue will be resolved. Thanks for contacting your USF Bookstore. Consumer Response /* (2000, 8, 2022/02/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) I got no response after sending emails to the email address provided. I called and spoke with Maryann on the phone today who refunded my credit card.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩