ComplaintsforFederal Government Advisors, LLC

• Initial Complaint

  08/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  FGA is ripping people off I paid $6,999 for a service and promises. I got an unprofessional landing page that I turned around and did myself I did my own marketing. I got no assistance no marketing no type of communication just empty promises. ********************* will try and sell you to keep you *************************** his other accomplice does nothing but talk no results. Do not do business with this company at all. I tried to have them pay me back $4999.00 and they keep $2,000 for the bs work they did but they are just crooks. Do not do business with this company

  Customer response

  08/30/2024

   
  Better Business Bureau:
  
  To whom it may concern - FGA is working with me on getting my refund I would like to make an amendment to my complaint.

• Initial Complaint

  08/08/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Despite the detailed scope of services outlined in our agreement with FGA, our experience has been significantly disappointing. FGA has shown a persistent lack of communication, failing to respond to our emails promptly or at all, which has severely hindered our ability to coordinate effectively on contract opportunities. Numerous emails seeking updates or clarifications went unanswered, creating a substantial gap in communication and affecting our ability to proceed with proposals confidently. Additionally, FGA has not provided the necessary follow-up on the opportunities we forwarded to them, as stipulated by our agreement. Furthermore, FGA has neglected to assist in creating partnerships, a key service we anticipated, leaving us without the collaborative opportunities we were promised.The inadequacy of FGA's services is further highlighted by significant issues with the one proposal that was submitted. We received the final version the night before it was due, leaving no time for review or necessary adjustments, compromising its quality and competitiveness. The only effective service provided by FGA was access to ContractSmartAI, a platform listing available opportunities on ******** which is a free resource. FGA's non-compliance with the service agreement, inadequate proposal assistance, lack of follow-up and partnership creation, and poor customer service necessitate this refund request. We hope FGA will address these concerns promptly and process our refund request without further delay.To illustrate the communication failures in more detail:July 1, 2, and 3, 2024: Emails were sent concerning the status of the proposal. No response from FGA. July 9, 2024: A follow-up email was sent to reiterate our concerns. This email also went unanswered. July 15, 2024: Email was sent, explicitly indicating our desire to terminate the agreement and request a refund . Again, there was no response from FGA.

  Business response

  08/09/2024

  The first payment was made on May 1st 2024 for a premium package; in May 6th they had their onboarding meeting and were scheduled to the Contract Smart training for May 8th and were provided as well with the credentials for it, by May 15th the marketing materials ( landing page: ***************************************, and capability statement) were done to be presented on the Marketing meeting which took place on May 20th for them to request the changes they needed, on May 15th as well the **** registration was completed, on May 21st the WEBINAR meeting took place for him to choose 4 prime contractors, until this date there was no interaction with the bid Team because we only had one half of the payment, once we received the second payment on June 5th we send out an email to set up the meeting with the bid team being schedule for June 11th to which the bid team waited 15 minutes to the client to show up but no one did so they sent again an email to reschedule this meeting which make the process took longer due to the availability of the bid team, the meeting was reschedule for June 18th were it was discussed the focus the company wanted to have on contracts and how the process for the bids works, after this meeting the client had constant communication with the bid team, on July 9th the client sent an email requesting to terminate the contract and have a full refund which could not be provided cause as our service agreement says to have a full refund it needs to be requested within the first 48 hours of execution, besides there was work already done and provided to the customer. After that we tried to call them and had no answer or call back from them.

  Customer response

  08/14/2024

   
  Complaint: 22108552
  
  The business indicated they had no call back number for us, however they had our email contact information and never responded to the communication we sent them.  Our previous communications had been via email, and email was used to schedule all of our meetings with FGA.
  
  Sincerely,
  
  M ********* Battle

• Initial Complaint

  07/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am reaching out to bring to your attention a matter involving Federal Government Advisors, LLC that has significantly impacted me. After engaging with this company in May 2024, based on their assurance to assist with my HR consulting business, I paid ******* and was assigned a contact of ***************************. I received a capability statement link and attended some meetings. No other services have been provided to assist **** reached back out to *****, only to receive a rejection email. No one informed me that he was no longer with the company. In addition, I was not assigned a replacement to assist me. I sent an email on July 4, 2024, to ***********************, *********************, and *******************************, notifying them of these issues and requesting a partial refund.I received an email response on July 4, 2024, from ********************* stating that we are the right partner, and he will have the contracting Director, ******* reach out to me. To date, I have not heard from anyone and notified ********************* of this on July 16, 2024. I am requesting a refund of $3,500 back from this company, as services were not provided as informed during the sign-up process.This would be honorable of the company, and it is the right thing to do.

  Business response

  07/31/2024

  ******************* became a customer on May ********, by May 3rd she already had her onboarding meeting, and by May 10th we provided the credentials and the training for our software portal Contract Smart, on May 15th her FEMA registration was completed, and on May 15th she had the Marketing meeting where she was able to request all changes or edits she wanted for her landing page ( ************************************ ) and capability statemen; on May 17th she had the introduction meeting with the bid team and went over all the bidding process and how it works, after this in June 4th ******************** attended to the Webinar meeting, that once its finish the clients are provided with a list for them to choose the prime contractors (larger corporations) they would like to have their business register with, registrations that were completed by June 12th; on June 25th the first ************** campaign) was developed and sent out. The customer was aware that in order to the bid process to work we need as well from their participation choosing the contracts they want to bid on, this because they are the only ones who truly know their company and know what they are able to do for certain contracts, before the customer requested a refund we were not notify about what was the issue or the complaint she had so we could have an opportunity to help her.

  Customer response

  07/31/2024

   
  Complaint: 22047121
  
  I am rejecting this response because:
  The company is not waiting on any actions on my behalf. I was advised by the President on 7/4/2024, that the contracting Director, ******* would be reaching out to me. Its end of day on 7/31/2024, and I have NOT heard from anyone. I would like a partial refund as originally requested. The business will not get away with failing to provide services and failure to make contact with me as they stated.
  Sincerely,
  
  *******************************

  Customer response

  08/22/2024

  Good Evening,

  I do appreciate the follow up regarding this matter. 

  1. The partnership details outline that I will be provided with an assigned administrative specialist. When I signed up in May 2024, I was assigned ***********************. Shortly after not hearing from Syrus, which was unusual, I sent an email, and I received a rejection email that the email was not valid. I then learned that ***** was no longer with the company, and since his departure, I have not been assigned a replacement administrative specialist, which means I have no dedicated representative to assist with me contract opportunities, etc. 

  2. I am also not receiving contract opportunities, bid consultation and evaluation services, or team partner opportunities because there is no longer anyone assigned to assist me. 

  3. At no point has anyone assisted me in securing a contract opportunity but per the attached email the President, ***************************** stated that the company is the right partner and that the company has won millions in my industry (Human Resources.)

  4. The email from the President, ***************************** also stated that he would have his contracting director, *******, get with me because he wants to make sure I get results. The response from the President was sent to me on July 4, 2024, at 10:49am. It's now August 22, 2024, and I've never heard from *******, contracting director, via any form of communication to assist me. 

  5. I paid $6995.00 for these services, and I'm owed a refund of at least $4,000 for their failure to perform the services of the partnership that was agreed upon.

  Thanks,

  *******************************

  Cell: ************

   

  Business response

  08/27/2024

  We respectfully disagree with the complaint. Heres a detailed overview of the services provided and the timeline of activities:
  The customer signed up for a premium package on May 2, 2024, which includes the following services:
  Contract ******************** training and credentials for the portal.
  4 IEO Campaigns: Marketing campaigns to distribute business information to procurement officers and contractors.
  4 Prime Contractors: Registration under large corporations like Amazon or ******** chosen by the client.
  FEMA Registration.
  Marketing Materials: Capability Statement, federal landing page, and other related materials.
  Bid Team Assistance: Help with writing proposals for contracts of interest.
  As per the 12-month contract, the process requires time and ongoing communication. Here is a summary of the service timeline:
  May 3, 2024: Onboarding meeting.
  May 10, 2024: Contract Smart training completed.
  May 15, 2024: FEMA registration completed and marketing materials finalized (Capability Statement and Federal Landing page ************************************).
  May 17, 2024: Marketing meeting held, where the client reviewed and requested changes to marketing materials; bid team introduction also conducted.
  May 23, 2024: Webinar for selecting 4 prime contractors, rescheduled to June 4, 2024, due to clients unavailability.
  May 29, 2024: Marketing content approved; added to IEO list for marketing campaigns.
  June 12, 2024: Client provided the list of preferred prime contractors, and registration was completed.
  June 25, 2024: First IEO campaign completed; subsequent campaigns are scheduled approximately two months apart.
  Throughout this period, the client was advised to provide opportunities and contracts of interest. The bid team meeting emphasized that the client should send these opportunities to ****** or Bill. However, the client did not forward any specific contracts for review or assistance.
  We do not actively search for solicitations as we do not have complete knowledge of the clients company focus. Additionally, the client did not request help in finding contracts or express difficulty in doing so. Had the client communicated any issues or requested assistance, we would have been able to offer further support or solutions. We believe that we have fulfilled our contractual obligations and provided the services as outlined.

  Customer response

  08/27/2024

   
  Complaint: 22047121
  
  I am rejecting this response because the agreement terms clearly indicate that I am supposed to be assigned a dedicated administrative specialist and there is not one assigned to since *********************** left the company.

  In addition, the email is attached to the case from 7/16/2024, from ***************************** that states that he will his contracting director ******* get with me to make sure I get results. It's 8/27/2024, and I have not heard back from ******* via any communication forms.

   

  Sincerely,
  
  *******************************

• Initial Complaint

  06/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In Nov 2023, FGA took $5,295.50 from my business and promised to help us source government contracts. I was promised a dedicated rep to meet with 3x per week and I never received that service. I was promised access to a landing page that has been down for 5 months. After 2 months, FGA started ignoring my calls and being unresponsive to emails, calls, and texts. *********************, the president of the company, continues to give me the run around and refuses to address my concerns. They stole money from me!

  Business response

  07/09/2024

  ********************** became a customer on November 13th, 2023, by November 14th she was already onboarded and the marketing and contract Smart meetings were scheduled, on November the 21st she had the training for our software portal Contract Smart, and she was provided with the credentials for it as well; by November the 28th the marketing call took place and it was presented to her the capability statement and the landing page, to which we wait for any edits ***** would like us to do on those.
  On November 29th ***** stated that she needed assistance to register for the State of GA, the next day our proposal coordinator contacted her and explained how she can register her business with the state, counties, and cities for ***
  The Prime contractors meeting took place on December 1st where she was provided as well with a list with the suitable ones for her business to which she selects the four she wanted and we indeed, register her company on those as well. On December 5th the edits she requested before for the landing page (*****************************************) and the capability statement were completed and sent out to her for approval and the same day her **** was completed, once she approved the edits we started working on the 1st IEO (Intelligent Email Outreach) which it was completed on January 2nd, and during all this time she had constant communication with our team.
  Premium package she bought includes the contract smart access which it was provided, 4 IEO campaigns to which the second one was completed on June 10 due to delay on the system however we are currently working on the third one as well, it includes the 4 prime contractors that she was already registered with, the capability statement which it was also provided along with the federal landing page, the **** registration that was also completed, and as well the help from the bid team which is in fact answering the emails and the advisor Strategy who is been in constant contact with her. 
  

  Customer response

  07/10/2024

   
  Complaint: 21893708
  
  I am rejecting this response because:

  This is not the service I was promised. *** sales person, *********************************, clearly explained to me the I would get meetings with FGA weekly to proactively seek government contracts. I told him I did not have time to locate contracts myself and he ensured me I would have a team to support this. I told that if I attend the meetings (weekly!) that was all I needed to do. That is the service I was promised.

  That never happened. *** landing page was down for 6-7 months so I couldnt even use it. ***y JUST fixed it after this complaint. I have not spoken to anyone on the FGA team and no one has helped me do anything. When I ask someone to help me, no one reaches out. *** Contract Smart application is redundant, I had access to the ***.gov already - which I clearly explained to the ********** ********************* and ******** - the sales rep. *** outreaches are pointless -they send a mass email to contractors who do the same thing as me. I was told they would help me find business.
  

  Neither of them answer my calls anymore or help me resolve this problem. ***y lied on the initial sales call and then refused to issue me a refund when I voiced my concerns. I attached several communications of my complaints and they were never addressed! Instead, they tried to sell me more *******s - including a grant ******* (no one responded with available grants) and a dispatch ******* (the dispatch rep herself told me it was a money grab). No one has called me from this company. *** constantly lies and says he has an emergency.

  Cliff lied to me about the service, and when they took the $5k from me - they disappeared. When I had questions/issues with the contract the management they were never addressed or acknowledged. ***y are hiding behind the legal jargon in the contract but they have not delivered on any of the services I was sold on. ***y are just trying to check boxes in a contract so they can hoard your money. Even though these services do not help you at all and they will tell you anything to get you to send the funds!

  If you are legit, why is this so hard to just do the right thing? Why dont you answer my calls? Why wont you try to resolve the problem? You just want to take my money and you want me to go away because for contract jargon. Crooks!

  Sincerely,
  
  *****************************

  Business response

  07/12/2024

  To the customer ***************************** we sold a Premium Package which contains the following services:
  Contract Opportunities (Contract Smart)
  4 IEO campaigns (Intelligent Email Outreach, to which we have 2 of them already developed and, we are currently working on the 3rd one)
  4 Prime contractors (all of them already completed)
  Capability Statement
  Federal Landing page
  FEMA Liaisons profile
  Bid/Proposal consultation, Bid Evaluation
  Advisor Strategy Support
  All these services mentioned above were included on the package ********************** bought and as I mentioned before those were completed but it only seems that the customer has complains about the bid team which is only one part of the whole service. Regarding the website she mentions it didnt work for about 6-7months we never got notified about it, and the only thing she mentioned regarding the landing page were some edits that she requested, after that she never mentioned anything about the website not working, I show proof on the images attach.
  And regarding the Bid team there were several meeting with her and they were in constant communication, however she never reach out back to us being the last email sent from us on January email she never responded as you can also see on the images attach.
  

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am filing a complaint against Federal Government Advisors (FGA) for misrepresenting their services and failing to deliver on their *********** January 2023, an FGA advisor named ****** ***** contacted ***************, and offered services to help us secure federal government contracts. We paid FGA $6,900 for this ********** March 2023, Ms. ***** pressured us into purchasing an additional service for $7,500, promising it would ***** us access to the *** Schedule and enable ********** to bid on set-aside programs. Despite explaining that we did not meet the program's eligibility requirements, Ms. ***** assured us of success.Furthermore, FGA offered ***** application writing services the next day. However, neither the *** program access nor ***** application services were ever performed by FGA.Upon requesting a refund for the undelivered services, *** ******* of FGA initially promised to submit at least four proposals per month on our behalf. Unfortunately, no proposals were ever submitted.Three months later, after witnessing a complete lack of progress, I informed Mr. ******* that ********** no longer required their services and requested a refund for the undelivered *** and ***** application services.Despite repeated attempts to reach Mr. ******* and secure a refund, he has become unresponsive. I have documented all email correspondence related to this service agreement.Resolution Sought:I request a full refund for the undelivered *** program access ($7,500) and ***** application writing services. I believe this is a fair resolution considering FGA's failure to deliver on their promises.Desired Outcome:I would like to resolve this issue through the Better Business Bureau's mediation services. However, if a satisfactory resolution cannot be achieved, I will pursue legal action and consider seeking media attention to expose FGA's practices.

  Business response

  06/24/2024

  FGA is rejecting this complaint. Regarding the $7,500 the customer spend for the *** , we never offer something that the client cannot get so we were not provided with accurate information in order for us to help the company that was supposed to meet the criteria according to the information provided, so that was the main reason why it was agreed with the client to do 4 proposals a month instead of the *** however when it comes to proposals it is a team work between FGA and the client, and upon reviewing the account our team has been frequently communicating through email and getting no response, being the last email sent on June 13th regarding a contract opportunity and Mr. ***** being a client since January 4th of 2023, as you may know is not possible for us to continue with a proposal for a business client if we do not have the clients point of view, opinion or feedback for what we are about to bid on since it is not our company and we do not get to determine that kind of decision. As well just for visual of the work that has been done on the account you will see the Capability Statement and the **** attach, we provided the primes registration, the landing page (******************************************************************) , we helped resubmitting the *** registration, and as well he had the consulting team available for any questions or concerns regarding the bids. 

  Customer response

  06/30/2024

   
  Complaint: 21884570
  
  I am rejecting this response because:
  

  Honesty and integrity are vital in running a successful business. There is a reason why Federal Government Advisors has such negative BBB reports. In reviewing this response, ******* has demonstrated that he lacks integrity.
  
  In February 2023, FGA's sales agent ****** ***** contacted me and convinced me to sign up with FGA for:
  
  - Creating a federal government page
  - Registration with four prime contractors
  - Assistance with ********** registration
  - Writing or updating my companys capability statement
  - Marketing our services to government agencies
  - Sending daily solicitations
  
  For anyone looking to enter the federal government space, these are basic tasks you can do on your own. You certainly do not need companies like FGA to prey on you. I already had these mechanisms in place. I paid $4,900 because I saw the benefit of using a company like FGA for proposal writing. Although they promised that I would receive daily solicitations tailed to my company's service offerings in my inbox every morning, that service was not rendered for 6 months.  

  In terms of proposal writing assistance, you do 80% of the work. In spite of my weekly meetings with a very nice employee of FGA, ******* ****, I only managed one successful proposal submission in one year. There were zero marketing emails on our behalf, and the federal landing page they created for our company has all the wrong information despite repeated email requests to update that site. The incident that I described is totally different from the fraudulent practice that brought me to BBB. 
  
  On a separate sales approach by FGA, they marketed a product to assist with our GSA Schedule registration. Please note that this transaction is completely different from their service subscription that I signed up for in early 2023. I clearly noted that we lacked the requisite past performance to qualify, but ****** *****, their salesperson, promised they could handle it because they "do this all the time where they align companies like mine with bigger firms who can add us to their team". Mr. ******* falsely claims that we didnt inform them of our lack of past-performance experience, I challenge him to provide the intake form. His team also promised to assist us with federal government grants. In the end, I paid $9,000 for these services, separate from the initial one-year subscription. When they couldnt assist with the *** schedule, I asked for a refund in August 2023, which ******* ignored. After repeated emails and calls, he promised to speak to me the next day, which lasted for another month.
  
  In February 2024, when we finally spoke on the phone, he promised his team would submit at least four proposals per month and arrange subcontracting opportunities with Big firms that are his clients. On February 23, 2024, I received an email from **** ********** posing as an expert in subcontracting introductions. We spoke for five minutes, and he advised me to go to the *** website (*******************************) to search for subcontracting opportunities.
  
  I will ask ******* to provide proof of any emails sent with opportunities. I sent an opportunity I identified for assistance with proposal writing, and nothing was done. When I requested a refund in the first week of June, his team sent me an email introducing me to another small business looking for a joint venture opportunity. Again, there were:
  
  - No agreement between FGA and me suggesting that the $9,000 I paid was for another year or whatever ******* is claiming
  - Several texts sent just last month in which he acknowledged seeing my emails but promised to call the next day. I had to chase him down after a few more weeks.
  - ******* claimed my emails were going into his junk folder, despite previously acknowledging them
  - ******* threatened me on the phone, stating I would spend more money if I dared to sue him and that I would lose in court because I have been with them for one year. I fail to see his point.
  

  I challenge Mr. ******* provide his documentation in writing where his claims were agreed to. I on the other hand, I have properly documented all of my interactions with FGA at the behest of my attorney. He is counting on me not taking this further than the BBB platform if this isnt resolved here. I can promise him with certainty that it would be a tactical error by FGA.

   

   

   

   

   

  
  Sincerely,
  
  Igo Wordu

  Business response

  07/01/2024

  FGA is rejecting this complaint. Regarding the $7,500 the customer spend for the *** , we never offer something that the client cannot get so we were not provided with accurate information in order for us to help the company that was supposed to meet the criteria according to the information provided, so that was the main reason why it was agreed with the client to do 4 proposals a month instead of the *** however when it comes to proposals it is a team work between FGA and the client, and upon reviewing the account our team has been frequently communicating through email and getting no response, being the last email sent on June 13th regarding a contract opportunity, regarding the access to contract Smart which is our portal where the client can find more opportunities, the client needs to understand that we do guarantee helping with the bid writing, however we never guarantee to our customers that there are going to always be contracts available since we do not control that, we explain that the portal will sent the daily emails when contracts are available which is completely different. Mr. ***** is a client since January 4th of 2023, as you may know is not possible for us to continue with a proposal for a business client if we do not have the clients point of view, opinion or feedback for what we are about to bid on since it is not our company and we do not get to determine that kind of decision. As well just for visual of the work that has been done on the account you will see the Capability Statement and the **** attach, we provided the primes registration, the landing page (******************************************************************), we helped resubmitting the *** registration, and as well he had the consulting team available for any questions or concerns regarding the bids. 

  Customer response

  07/05/2024

   
  Complaint: 21884570
  
  I am rejecting this response because:

  I encourage Federal Government Advisors (FGA) to keep responding, as they are providing me with all the information I need. 
  
  You are attempting to deviate from the issue at hand. Since you want to highlight your companys credibility, I will address each issue one by one to avoid confusion about my refund request for the $7500 charged to help our company register for the *** Schedule. You never started or completed that process. The logic is straightforward: if you were paid for a specific service and did not perform it, it is an ethical obligation for any business to refund that money. I know it is not your practice to perform ethically, which is why you are making fictitious claims about the grand services your company provides.
  
  You also charged me $1500 for grant ******** which was never done. I have been requesting a refund since August 2023.
  
  FGAs entire scheme revolves around charging clients up to $4900 to help unsuspecting clients register for ***, register with four agencies, and create or update Capability Statements. If you are new to federal government contracting, do not fall for companies like FGA. I assure you that you can perform all of those services by yourself.
  
  I paid for their so-called premium package, $4900, which includes registration with four federal government entities. You can do this by simply going to the agencys website and registering under their small business tab. Trust me, you can do it. In his response, he only provided proof of registration with one agency.
  
  Additionally, FGA was supposed to market our company to federal government agencies. I challenge Mr. ******* to provide proof of such activity, including dates.
  
  He also claims that our company has been with them for over a year but was unable to determine what we wanted from them. If FGA was anywhere near what they claim to be, then through the weekly meetings weve had with them, how were they unaware of our companys offerings/services while claiming to have created capability statements and marketing materials on our behalf? This indicates that you are misleading potential customers about our services if you didnt know what we wanted.
  
  I am challenging FGA to:
  
  - Provide an agreement stipulating four contract proposal submissions per month.
  - Proof that FGA communicated four opportunities per month since January 2024 until now.
  - Provide proof of registration with four different government agencies.
  - Provide proof that they marketed our company to the agencies they claim to have sent our information to.
  

  
  Sincerely,
  
  Igo Wordu

  Business response

  09/10/2024

  Good afternoon,
  
  My apologies for the late answer. I just wanted to make sure all the information provided from our side was correct and supported.
  
  I am writing to provide a detailed summary of the services provided to Mr. ***** and to address an issue encountered with the recent GSA contract.
  
  Mr. ***** purchased our Premium Package, valued at $6,995, and a GSA contract at $7,800. The Premium Package includes the following components:
  
  Contract Smart: A portal where customers can search for new contract opportunities.
  4 IEO Campaigns: Marketing campaigns designed to forward essential information to procurement officers and contractors.
  4 Prime Contractors: Registration of the business with major corporations.
  Marketing Materials: Development of a Capability Statement and federal landing page.
  FEMA Registration.
  Bid Team: A team responsible for drafting proposals for solicitations and government contracts of interest.
  Following the onboarding meeting, Mr. ***** received training and credentials for the Contract Smart portal. We proceeded with the development of the Capability Statement and the federal landing page (******************************************************************), which were reviewed in a marketing meeting to incorporate his requested changes. Additionally, we finished the **** registration and although it was not included in the package, we assisted with the *** registration.
  
  The IEO campaigns were completed, and Mr. ***** was provided with the contact information of the procurement officers who received the communications. Throughout the process, the client maintained regular contact with the bid team and successfully secured a contract worth $226,000, with opportunities to partner with other businesses. Furthermore, the 4 Prime Contractor registrations were completed as per his selection.
  
  Subsequent to these services, Mr. ***** purchased a *** contract. However, the information provided regarding the qualifications was incorrect. As a result, when we initiated work on the *** contract and requested the necessary documentation, the client did not supply the required materials or provide usable information.
  
  Please let me know if further clarification is needed or if additional actions are required.

• Initial Complaint

  06/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  First and foremost, we want to address the issue of the refund of $1495. CJM Security Consultants contracted FGA to assist with MBE, DBE, and *** certifications. We were advised that the *** was not required in the state of ******* and a refund was forthcoming. Instructions on how to send the refund were provided. See the attached email communication. As of this date, the refund has not been received as promised. Furthermore, we needed to update our Capability Statement to remove specific PSC Codes. CJM Security Consultants made every effort to schedule a time with ******************************* to complete the task. We never received a response.Additionally, the PRIME accounts we selected, ********************* and ****** have not received activity. As a loyal customer, we are deeply disappointed by your company's lack of response and action. We believe this situation warrants your immediate attention to ensure it is resolved promptly.

  Business response

  06/11/2024

  FGA is rejecting this complaint; the client was provided with our terms and conditions as well as the acknowledgement of their contract. The majority of the services bought from this client were completed such as the Onboarding call, client was granted access tour bidding  software portal,ContractSmart with proper training for it, as well the customer was provided a draft for the landing page, *************************************** Capability Statement to which all the edits that were requested were indeed completed, followed to this we completed the **** registration as well as the prime contractors the client choose, all four IEOs (Intelligent Email Outreach / marketing campaign) were completed including the Contracts, officers and a status report for them; the client received help from our specialists to submit the certifications such as the HUBZone certificate which was approved, 8a certification, DBE and MBE. And as it is promised on the Premium package, he had the consulting hours with our bid Team. FGA has diligently worked on this account,and we are rejecting the complaint.

  Customer response

  07/16/2024

  First and foremost, we want to address the issue of the refund. Our company contracted FGA to assist with MBE, DBE, and *** certifications. We were advised that the *** was not required in the state of ******* and a refund was forthcoming. Instructions on how to send the refund were provided. We attached 8 email communications. As of this date, the refund has not been received as promised. Furthermore, we needed to update our Capability Statement to remove specific PSC Codes. Our company made every effort to schedule a time with ************** to complete the task. We never received a response. Additionally, the PRIME accounts we selected, ********************* and ****** have not received activity. As a loyal customer, we are deeply disappointed by your company's lack of response and action. We believe this situation warrants your immediate attention to ensure it is resolved promptly.

  Business response

  07/16/2024

  FGA is rejecting this complaint; the client was provided with our terms and conditions as well as the acknowledgement of their contract. The majority of the services bought from this client were completed such as the Onboarding call, client was granted access to our bidding  software portal, Contract Smart,with the proper training for it, as well the customer was provided a draft for the landing page, ***********************************, and Capability Statement to which all the edits that were requested were indeed completed, followed to this we completed the **** registration as well as the prime contractors the client choose to which you can see attach, on the primes we also  sent an email to the customer explaining why one of them couldnt be completed and to give us another option however there was no answer to that email you can also see it attach, all four IEOs (Intelligent Email Outreach / marketing campaign) were completed including the Contracts, officers and a status report for them; the client received help from our specialists to submit the certifications such as the HUBZone certificate which was approved, 8a certification, DBE and MBE. And as it is promised on the Premium package, he had the consulting hours with our bid Team. FGA has diligently worked on this account, and we are rejecting the complaint.

• Initial Complaint

  03/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am reaching out to bring to your attention a matter involving Federal Government Advisors, LLC that has significantly impacted my trucking business both financially and operationally. After engaging with this company in June 2023, based on their assurance to assist in securing federal government contracts for my business, I have encountered a series of disappointments and unmet promises that compel me to seek your offices oversight. Upon agreement, I paid $6,495, expecting a partnership that would facilitate growth opportunities for my business through federal contracts. However, the reality of my experience with Federal Government Advisors, LLC starkly contrasts with what was promised. The communication from their end has been sporadic, leading to frustration and hindering any progress. Despite assurances of daily contracting opportunities, the information provided has been inadequate, sometimes irrelevant, failing to meet the explicit needs of my trucking business. The situation was further exacerbated when suggestions were made to pivot my business towards grant *********** or janitorial services, areas that deviate from the core of our agreement and my business model. This misdirection and the partial fulfillment of services, such as an incomplete IEO campaign and the absence of a quarterly forecasting report, have not only been disappointing but have also raised concerns about the integrity and operational standards of Federal Government Advisors, LLC. My decision to file this complaint is driven by the significant discrepancies between the services sold and those delivered. It is my hope that by bringing this issue to your attention, further investigation can be initiated not only to address my grievances but also to prevent similar experiences for other businesses. I am prepared to provide further details or documentation as required and look forward to your offices guidance on this matter. Thank you for your time and consideration.

  Business response

  04/10/2024

  FGA is rejecting this complaint. FGA is a service provider, we have in fact completed the following service from the package. Federal landing page, **************************************************************************** . Capability statement attached. These two statements were reviewed and approved by the client.  *** registration fully submitted July 17th, 2023 and Aug 14th, 2023 *** was active and was issued a UEI# XCETEHG2VXE9 and Cage Code 9N0P7 in the U.S. Government's System for **************** (***). FEMA completed and attached. Client selected the 4 prime contractor registrations:lockheed, raytheon, general dyanamics , booz. We have completed the submissions and provided confirmations via email. Completed the Intelligent ************** marketing campaign. Our bid team has worked alongside the client, have located and provided opportunities. We have provided this information over to the client after completion of every service. 

• Initial Complaint

  03/21/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This company promised they would write proposals and find subcontractors that were qualified to perform the work we were submitting proposals for. They would also do the leg work of finding proposals that my company was qualified for. The first proposal we attempted to submit was never submitted and subcontractors were never found. The proposal writer never submitted anything and left the company. The second proposal we attempted to submit was never submitted. I personally did their work by providing and vetting my own subcontractors (something they promised me they'd do). I submitted all my documents the company needed to submit a proposal on my behalf and they did not do it. I was promised a draft proposal, and when I asked for it, my proposal writer said he had been hospitalized and asked someone else in their company to put something ************** you, this was hours before the proposal deadline. Proposals take more than hours to put together. In the 2.5 months of working with them, no proposal for my company has been submitted, no subcontractors have been found by them, and I have not earned any income using their services. They also claimed to have registered me for 3 vendor profiles-the profiles were never completed and when I reached out to the person in charge, he never responded to my emails. The profiles were incomplete. Additionally, I had to edit and correct my own capability statement and website that they created. The original versions were written by someone who speaks English as a second language. It was very embarrassing. I am seeking a full refund and a severance from this company. The sales team oversold and the operations team under delivered. I had to do my own leg work by editing my marketing materials and finding my own subs.

  Business response

  04/04/2024

  FGA is rejecting this complaint. The client was already refunded. 
  FGA is a service provider and a number of services were completed. FGA provides a *draft* federal landing page and capability statement, and the client provided edits for us to completed. Federal landing page and capability statement were reviewed and approved by the client.  Link: **************************************************************************** , Capability statement attached. We have also completed her FEMA Liaison profile. 4 Prime Contractor registrations selected per client: 1. ****** 2. ****** Construction 3. Gilbane 4. *******************. Client was granted access to our bidding software portal, ************** Consulting hours with our bid team. FGA has worked diligently on the account and we are rejecting the complaint. 

• Initial Complaint

  03/19/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Dear Better Business Bureau,I am writing to file a formal complaint against a company called Federal Government Advisors (FGA). They have failed to complete any of the assigned tasks, except for a subpar and error-ridden generic website and they submitted a FEMA application on our behalf.We have made numerous attempts to reach out to the owner of the company to address these issues and find a resolution, but our requests have been consistently ignored. Not only that, but their salesman dont even have us as a member in their system as my business partner, and I have received multiple emails and phone calls asking if we want to join their company after already being members. Anytime we submit a bid we want to work on. Its ignored until past the due date and then when we call, we always get told they are in meetings and working with other clients. This prolonged lack of response and accountability is unacceptable and we have missed out on over a million dollars in gross revenue and our company has been set back a year.Moreover, our investigation has revealed that the company lacks proper organization and preparedness. Former employees who have worked with this company have provided us with substantial evidence of their unethical practices and incompetence. As a 100 percent disabled veteran, my business holds the recognition of being an SVDOSB the setbacks and lies told by this company have caused us massive losses in revenue, growth and occupational development. As we have transitioned out of the military we have been met with the harsh reality that not everyone is a reliable ally.Due to the negligence and disregard for their responsibilities, I am left with no choice but to seek legal counsel if we arent able to address this matter properly.I kindly request your intervention in this case and hope that the Better Business Bureau can help resolve this issue in a fair and just manner.Thank you for your attention to this matter.Sincerely,***********************

  Business response

  03/19/2024

  We have reviewed the clients profile. 
  The client was provided a draft federal landing and a draft capability statement. We provided the drafts, completed the edits given to us by the client, provided the client with the revised copy and was given the approval on the client's behalf to proceed.  Link to federal landing page: *********************************************************************************; and attached Capability statement. 
  
  
  We have completed the submission to the **** Liaison profile. attached below. 
  
  
  Client spoke with our specialist and was issued access to our software portal, ContractSmart. Attached notion below. 
  
  
  We have also completed the Intelligent ************** marketing campaign and we have communicated this with the client once the campaign was developed, and completed and provided the client with the contact information for the individuals we have reached out to. Attached  
  
  
  It was brought to our attention that the client was not satisfied and we did attempt to reconcile the relationship to assist with moving forward and finding a strategy that can work. Attached communication below. 
  
  
  Attached below is a sourcing list provided to the client by our proposal director. 
  
  
  We have provided the Prime Contractor Registration list as the package does include (4) for them to select and we submit registration. 
  
  
  FGA is a service provider and due to a number of services apart from the package being completed a refund will not be authorized, however, we can most certainly move forward to assist the client in searching for bidding opportunities, etc. 
  
  
  FGA has a track record of success and we have won even weekly contracts for our clients. We are confident in our ability to help our clients and we are rejecting the complaint and like to get the client back on track. 
  

  Customer response

  03/19/2024

   
  Complaint: 21450907
  
  I am rejecting this response because: In November when we signed up for the program we were guaranteed that every bid we sent to the "specialist will have a bid written up" not only that but we told **** that we weren't licensed before even becoming part of FGA. We were told no problem they have a list of big contractors they could set us up with. The multiple bids sent with no response are attached I would love to see the responses from each of those because they don't exists. ****************** called After new years and said "alright 2024 lets forget what happened at the last part of last year and start with a clean slate and move forward with trying to get a bid at least submitted". which is admitting poor performance, but then started 2024 off right in the same position. The weekly meetings never happened apart form the three weeks with ***. all i have gotten from this company is excuses as to why they haven't been able to perform. As i said we have previous employees and clients that are filling in the blanks and are complaining about the same thing. For a company that is not BBB accredited you seem to find yourself on this page for the same things which in the military is called patterns. As you can see i picked jobs from the sourcing list and never got responses. **** emailed me back twice then told me the job was too big for us to handle. which caused me to call **** and ask why were were being rejected a bid when their is a list of contractors we could team up with, **** said him and the team were reaching out to see what they can come up with. After a week and a half we called and nobody had any answers. *** had just started but told us she was unaware of such list. which is crazy because My wife, **** and myself had seen this mystery list. Well after asking again we received a response from *** that **** sent admitting they don't have this list, which just seems to be a way they could sell us. I attached that response from ****. All of the emails that they attached show that they did the non important functions of the package we signed up for. not a single bid was written up for us and now after repeatedly asking for people to call us it has now come to this. Playing the victim will not work when you're knowingly wronging hard working Americans. I would like to see the weekly wins you guys provide for the construction clients because the four i have talked to that are clients of yours for over six months have nothing to show for it. The final attachment was after receiving 4 phone calls from this company trying to sell us after alreaqdy being members and i had reached out already and recieved excuses then no responses. ***** was the salesman i sent the email to requesting the owner to call me.
  
  Sincerely,
  *****************************

  Business response

  03/22/2024

  We have reviewed the clients profile. 
  The client was provided a draft federal landing and a draft capability statement. We provided the drafts, completed the edits given to us by the client, provided the client with the revised copy and was given the approval on the client's behalf to proceed.  Link to federal landing page: *********************************************************************************; and attached Capability statement. 
  
  
  We have completed the submission to the **** Liaison profile. attached below. 
  
  
  Client spoke with our specialist and was issued access to our software portal, ContractSmart. Attached notion below. 
  
  
  We have also completed the Intelligent ************** marketing campaign and we have communicated this with the client once the campaign was developed, and completed and provided the client with the contact information for the individuals we have reached out to. Attached  
  
  
  It was brought to our attention that the client was not satisfied and we did attempt to reconcile the relationship to assist with moving forward and finding a strategy that can work. Attached communication below. 
  
  
  Attached below is a sourcing list provided to the client by our proposal director. 
  
  
  We have provided the Prime Contractor Registration list as the package does include (4) for them to select and we submit registration. 
  
  
  FGA is a service provider and due to a number of services apart from the package being completed a refund will not be authorized, however, we can most certainly move forward to assist the client in searching for bidding opportunities, etc. 
  
  
  FGA has a track record of success and we have won even weekly contracts for our clients. We are confident in our ability to help our clients and we are rejecting the complaint and like to get the client back on track.

• Initial Complaint

  02/27/2024

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  04/12/23 *********************** e-mailed me a solicitation from Federal Government Advisors. Stating that they viewed my profile with the government and I qualify for upcoming expiring contracts in the federal sector. I ignored it.07/24/23 @ 1:00 AM received a call from ******************************* pitching their reputation on helping small businesses get exposure in the federal sector. 07/27/23 at 9:00 AM second meeting with ******************************* to go to outline their guarantee. This was also emailed to me in a file marked What to expect next from FGA for their premium service package. I signed up for this premium package they reached the payment be made by bank ACH. The total drawn from my bank account was $6,995.00 They did nothing they guaranteed they would do. I have yet to receive 1 potential lead from them. Even though I have used my own resources from public knowledge to gain multiple leads within the same time frame. 11/02/23 I requested a full refund since nothing *** has done has produced any results. I told him that since between 07/27/23 and 11/02/23 I have bid on 2 projects that were public knowledge. Why was his team unable to even present to me those bids that I found on my own using my own resources? He told me the board will not approve my refund and they will continue to work in getting me bids. I told him that I will have to pursue legal action. He said you are going to spend a lot of money and in the end you will not be able to get out of our contract. He said let us continue to work on this so we can make money together. He said, give 2 more weeks. I got nothing to date As of today 02/26/24 I receive 0 leads, 0 calls, 0 meetings, 0 correspondence. (I am currently bidding on 3 contracts that I found on my own again through public knowledge) I have yet to have anything they promised and we are 7 months in. Even the simple web page they made is still not working.

  Business response

  03/12/2024

  Federal Government Advisors is rejecting this complaint due to services a part of the package being completed and attempting to reconcile with client prior to refund request. 

  Our team has completed the following:

  Federal landing page, link, **********************************************************************

  Capability statement, attached 

  (4) Prime Contractor Registration that the client selected:

  LOOCKHEED,RAYTHEON,Novarties pharmaceuticals corporation, ******************************** Holding

   Intelligent email outreach marketing campaign. 

  Consulting hours with our bid team for solicitations 

   provided vendor list attached below. 

   Due to the account being active we are rejecting the complaint and refund not authorized. attached below our terms and conditions. 

   

  Thank you

   

   

  Customer response

  03/12/2024

   
  Complaint: 21348769
  I have a lot of supporting documents but only 5 attachments are allowed in this response. Please let me know how to send the rest of the documents.
  I am rejecting this response because:

  Aegis *************** is rejecting this complaint due to services a part of the package NOT being completed and attempting to reconcile failed attempts to produce anything they presented in their agreement from the date of the agreement to the date of this BBB response 03/12/2024. (December 5, 2023, was the last time any person from FGA contacted me about anything. No calls, texts, emails or any form of correspondence)
  Response 1. - no attempt to reconcile with ***** was made. I initiated every attempt to resolve this business relationship,but no results were provided. I have yet to receive any form of contact for any potential business. No bids were presented to me or submitted despite their agreement stating a minimum of 2 bid proposals will be provided every month, 24 per year.To date I have received ZERO. Please provide proof that even 1 bid was presented from 07/27/23 to date of this response, 03/12/24.
  Our team has completed the following:
  Federal landing page, link, **********************************************************************
  Capability statement, attached. 
  Response 2 When you click on the link FGA provided above, please click on Learn More. Please see attached file screen shot of capability statement showing that the landing page remains incomplete despite multiple verbal complaints. Please see the attached documented complaints about this issue on 11/14/23 and 12/02/23. Please see file of screen shot of the Landing page 2 LEARN MORE TAB TO DATE (Please view the time stamp proving it was not fixed as of this writing)
  (4)Prime Contractor Registration that the client selected:
  LOOCKHEED, RAYTHEON,******** pharmaceuticals corporation, ******************************** Holding
  Response 3 Their terms state they will provide 4 Prime Contractor Registrations. They completed LOOCKHEED, RAYTHEON,Booz *************************** ************************************************ failed. To date I have not received the 4th Prime Contractor Registration.Please see the attached file ********** failed registration proving that ******** was not completed.
  Intelligent email outreach marketing campaign. 
  Response 4 I have no proof that this was done. Neither did I receive any email from any business regarding this.
  Consulting hours with our bid team for solicitations provided vendor list attached below. 
  Response 5 The last meeting, which deals with the specific reason I signed up for this package, Intro to bid specialist,the consultant was a no show. This meeting was never rescheduled. It was ignored to date. Please view the attached file *********************** Intro to Bid specialist confirmed meeting email proofing FGA consultant *********************** confirmed meeting for 09/12/23. Attached also is my email to them regarding the no show and a screen shot of the ****** meets no show screen. Please view files *********************** no show Intro to Bid specialist email and Screenshot of No-show Intro to Bid specialist meeting
  I am requesting a full refund due to their failure to complete nearly anything their agreement states. 
  
  Sincerely,
  
  *****************************

  Business response

  03/28/2024

  Federal Government Advisors is rejecting this complaint due to services a part of the package being completed and attempting to reconcile with client prior to refund request. 
  Due to the account being active we are rejecting the complaint and refund not authorized. attached below our terms and conditions. 
  
  Thank you

  Customer response

  03/29/2024

   
  Complaint: 21348769
  
  I am rejecting this response because:

  They have failed to deliver on every aspect of their terms. There has been no form of communication with me this year. No calls, messages, emails or mail correspondence. The last time I got anything from them was an email on 12/05/23 stating that ********************* will call me. It's now 03/29/24 and I am still waiting on his call. Attached you will find their terms stating the services provided as a premium package member. Line by line they have failed. Please provide documented proof line by line that they have completed anything they proposed in their terms. 

  Since July I am still waiting on the "Learn more" tab to be fixed in the capability statement. I have complained numerous times about this. This has even been in all my BBB complaints. As of today's date, it is still not fixed! 

  Please provide proof of your statement, "attempting to reconcile with client prior to refund request" with something that was actually done on the part of FGA to show any effort of reconciling. 

  Please explain your definition of "account being active" does this mean that I should be getting some type of service that is outlined in your terms? Maybe I follow up call, maybe an email, maybe some type of status reports, maybe an account evaluation?

  The legal definition of "being active" is engaged or participating in action or activity. When should I expect my account reflect your statement?

  Sincerely,
  

  
  *****************************

  Business response

  04/10/2024

  FGA is rejecting this complaint. The account was in fact active prior. There were services apart of the package that were completed previously attached . Due to the complaint being made that would be why to date no further information, services, and communication have been issued to the client. 

  Business response

  04/23/2024

   Client ***************************** joined FGA  July, 31, 2023.
  The client was successfully onboarded. The clients are provided with our terms and conditions and acknowledge their contract.  The refund section highlights the following:  To receive a full refund, you must cancel your agreement with FGA within 48 hours of execution. If you are within the 48-hr period, you may cancel the Agreement by contacting FGA directly, and FGA will effectuate the refund to you. The customer agrees not to stop pay or initiate a chargeback related to this Agreement at any time when seeking a refund within the 48-hr period. If such occurs, that will be a direct violation of the Agreement, and all charges associated with that action will be liable to the customer, including but not limited to attorneys fees and bank charges. A refund request has exceeded the time frame. When onboarded the following meetings were scheduled. ContractSmart which is our bidding portal with specialist  ***************************** set for 10am 8/7/2023. Next the marketing meeting was set for 8/14/2023  10am est to review the federal landing page and capability statement. link to federal landing page: **********************************************************************
  Followed by another meeting in regards to the Prime Contractor Registrations with specialist *********************** on 8/21/2023 10am est. Client selected the 4 following prime contractor registrations: LOOCKHEED,RAYTHEON,Novarties pharmaceuticals corporation, Booz *************************** Holding
  Next meeting set during the onboarding was the *** review at 10am est 8/28/2023. Notes in regards to the *** review: "Ready for *** , going to run with the naics code and these 2 services . Front Desk Security , Executive Protection & building security"
  Lastly client was also set to meet with a bid specialist 9/8/2023 10am est. Client was provided by our bid team a vendor list to register. FGA is a service provider, we do not guarantee contracts. FGA assists clients with submitting bids to potentially win contracts. No further action on account has been taken due to the open complaint. However, meetings being scheduled and meetings being met by our team, services being completed does show the account was active. Client relations agent ******* did reach out to the client via phone on 2/27/2023 in hopes to turn around his experience and reconcile, the client was not interested. If this complaint is retracted we can certainly move forward in order to complete the additional services and connect back over to our bid team. 
  
  

  Customer response

  04/23/2024

   
  Complaint: 21348769
  
  I am rejecting this response because: I have not received what was promised in their agreement. I have repletely requested that they provide documented proof to both BBB and myself that they have followed through with their terms of the agreement highlighted on page 3 page of the consultant agreement. Under the "services provided" section I have highlighted line by line that services were NOT received. We are approaching 1 year, and I have yet to experience anything they promised in their own agreement. I am not expecting guaranteed business from FGA. I am simply expecting them to follow the terms of their own agreement. If they are unable to provide what they claimed, then their operation is fraudulent.  ONCE AGAIN PLEASE PROVIDE PROOF LINE BY LINE THAT YOU HAVE PROVIDED THE SERVICES THAT YOU CLAIMED YOU WOULD PROVIDE WHEN YOU CHARGED ME FOR THESE SERVICES. These services are on page 3 page of your consultant agreement under the "services provided" section. 

  I have attached their agreement again for your review. As far as the statement regarding communicating with me. The only thing I expect is from FGA is to provide the services that I paid for. Since they were unable to do so for almost a year, should I expect anything different moving forward? I was in direct contact with the ********** ********************** and he was unable to do anything FGA promised. All I get from him is that his "team dropped the ball" but nothing was ever done to resolve any of my complaints.

  By the way, they still have not fixed the "learn more" tab in the capability statement they made for my website. I could easily get an 8 year old kid to fix this but I am deliberately leaving it to FGA to fix so that BBB can see that I get no service even though I have complained about this directly to FGA multiple times. BBB can check the record of each time I have complained about this same issue in this BBB complaint and just like everything else, I GET NO SERVICE from FGA. I have attached the capability statement with the "learn more" tab link in this response once again. 

  Sincerely,
  
  *****************************

  Business response

  05/15/2024

  FGA is rejecting this complaint. We  have not fixed the "learn more tab" nor proceeded with additional services due to the open complaint. as stated in previous response with the removal of the complaint we would be happy to procced with the services. Client joined FGA at the end of July, and was requesting a refund 4 months later. Please refer back to refund policy- Refund Policy.  To receive a full refund, you must cancel your Agreement with FGA within 48 hours of execution. If you are within the 48-hr period, you may cancel the Agreementby contacting FGA directly, and FGA will effectuate the refund to you. The customer agrees not to stop pay or initiate a chargeback related to this Agreement at any time when seeking a refund within the 48-hr period. If such occurs, that will be a direct violation of the Agreement, and all charges associated with that action will be liable to the customer, including but not limited to attorneys fees and bank charges. - this applies to every single client. -Emailed ******* vendors links to register his business with the city and state of NJ-Access granted to our software portal:Went over contract smart with *******, solicitation review, what to look for scope work time and set aside.-Federal landing page and capability statement-PICKED 4 PRIMES LOOCKHEED,RAYTHEON,Novarties pharmaceuticals corporation, Booz *************************** Holding- Intelligent ************************** hours with our bid team: ****** and ***********************. FGA operations have helped many business owners, won contracts, and provided the promised services. Again no further action has been taken due to open complaint. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩