ComplaintsforApparelNBags.com, Inc.

• Initial Complaint

  11/08/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Company continues to short me product and than gives me the run around when I request them to replace what I have already paid for. Their website is consistently inaccurate, their staff un-educated and harassing. When I left negative reviews based off my experience a member of their staff posted on my business page using hate speech and calling me names.

  Business response

  11/22/2023

  Hello BBB,
  
  Thank you very much for reaching out.

  Please note we have excellent fan following with a 4.9 star rating on ****** with over 500 reviews. I invite you to visit our ****** maps page, read customers reviews to understand and how much we love taking care of our customers.

  Background: *********************** has a store at Etsy where she sell custom bags/shirts. Each time she places an order, she report missing items, followed by long phone calls where she will behave VERY poorly, mocks our employees and if she find a rep with an accent (even if they have masters degree that she clearly doesn't have); she makes fun of them calling them uneducated, mock them and insult them with rude tone.  

  Her trick is to bully to get free stuff out of companies. 

  In one of the phone interaction, Our customer service rep was asking her to go to the door and open a box that showed delivered just 10 minutes before she made the phone call but she refused flatly to check the delivery "I will not return anything because i don't have time to go to store". List of her insult is long. and right after the call, during which she refused to walk to the door to check the box, she left 19 negative review on our business page.

  When I saw this flood of negative comments I inquired about it, listened to the recorded phone calls and decided to ban her from our company. She is not welcomed and we will not accept her new orders. She is a bully and my review of her business is 100% accurate and honest. Clearly she is trying to get her way by bullying more and if you require I will publish her voice recordings on ******* and share with you. Files are large to attached to the case here. 

  I will also open a counter case against her business for NOT returning items she said she received wrong. I am not sure she is registered with you guys as business.

  Let me know what additional information you need to settle this case. Thanks. 

• Initial Complaint

  03/31/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Ordered and Paid for custom Shirts ($1,258.28) Received the Shirts. We delivered them to our crew members and they came back a few days later saying that none of the shirts fit normally and pointed out severe quality issues. I reached out to Machs from ApparelnBags explaining that none of the shirts work for us and asked to be refunded and return the shirts.ApparelnBags offered us 15% off a new order and to replace the poorest quality shirts. The shirts had incorrect sizing measurements online, making them seem like they had the same fit. They did not. ***** said he would try to resolve the issue for us but did not seem reliable. At this point it had been months since August when we placed the order. I filed Dispute with ***** Fargo for $1,258.28 ApparelnBags did not want the shirts back and wanted to reimburse us for $1,158.28, $100 less than what we paid. We decided to continue with a new order because the shirts that we knew were high quality (yet less expensive) were in stock. We paid ApparelnBags another $1,058.29 on a different credit card for new order #******.Spoke to ***** Fargo to confirm they had canceled the dispute and sent the money back to ApparelnBags ApparelnBags informed us that they have still not received the money from the dispute chargeback and could not proceed with our new order (#******) unless we paid them for Order #****** I disputed the new order charge because they were holding onto my money without giving me the product.****************************** left a defamatory review about our business on ******* He spoke poorly and called myself and my family scammers. We reported to ******* and it was removed. I sent an email to Machs at ApparelnBags telling him that what his company did by posting about us was inappropriate.Today, we still do not have our shirts. They canceled our order.We have been purchasing from this company since 2017. We have ordered from them six times before this happened. They owe us $100

  Business response

  04/13/2023

  Hello BBB,

  ***************************** (father) / *********************** (daughter); both of them are always a difficult customer. They always try to get free stuff out of merchants by reporting defects that are not there. They should be flagged in BBB for all future complaints to any merchant. We have them flagged and we will not be servicing them in future. 

  As a customer, *********************** mostly communicate on her father's behalf and never sync her father of specifics.at times they both were on call with us and they argued between them to share information between each other. 

  Yes, we did a few orders for them but with each order they took free stuff out of us.

  Order # ******, $******* was placed on August 22. This order was for ********** screen printed polo shirts for Men. We screen printed those shirts and shipped to them. They came back with the problem of shirt quality, for a product that is a top brand and we sell millions (This is their usual tactics to get refund ).

  We asked them to ship merchandise back, but they refused and asked for refund. To date they did not ship the merchandise back

  Instead of refund,

  1- Order Date: Aug 22, 2022
  2- Merchandise Delivery: September 19, 2022 ( 2 Boxes ) - 

  UPS : 1Z7277790367284130 - Delivered - Sep 19, 2022
  UPS : 1Z7277790367697542 - Delivered - Sep 19, 2022

  3- We asked them to ship merchandise back, they DID NOT returned anything.
  4- They opened dispute with Credit Card on October 29, 2022 ( ***** Fargo )
  5- Bank charged us, and refunded back to them.
  6- We represented ourselves and they LOST the dispute - We provided all the proof that right product was sent 
  7- They continued to speak with us, for claims; but NEVER returned any merchandise
  8- They promised to behave better, and in good faith, we refunded ******* - They both were on same conference call; and to agree to pay $100 for shipping charges and still get FREE merchandise (We have call recording available)

  9- Refund was issued on October Dec 14, 2023

  At this stage :
  They have $******* refunded from the order of *******, and
  they have full order of ******* ( They owe us $******* )

  Oct Dec 15, they called back again and re-open the dispute after getting the refund 
  Now they have

  Refund of $*******
  Complete order of $*******
  Charge back refund of $*******  - So they never paid anything.

  Over phone they continued to say, they did not call the bank to reopen dispute. Later they said they'll call bank and close the dispute since they already have refund. None of that happened. 

  They placed a new order # ****** Dec 14, 2023 - We refused to service # ******  until previous dispute would be closed. Since Transaction was capture by they reopen the dispute, they also filed Chargeback for this order on March 2, 2023. Since we never Serviced order # ******, we let that expire and let them get the refund / settle in their favor.

  Primarily, ***************************** (father) is not that big of a problem but *********************** (daughter) is a scam artist. She know how to trick the system and get free orders out of merchants by complaining and escalating when there is no problem. I am pretty sure this BBB complaint is opened by ***** (daughter) and not the ******** (father) as she wants more money out. 

  At tis stage, We want to open a dispute against them at BBB for -
  #1- REFUND money back ($*******), since they got their charge back through bank. 
  #2- RETURN of merchandise that they said is of low quality but refused to return back to us

  attached -

  Issued REFUND - $*******
  Charge back - $*******
  Expired Charge back for unprocessed order - ****** -- $1041.83
  
  and they have : 
  Refund of $*******
  Merchandise of $*******

  Both belong to us. 

  Customer response

  04/18/2023

   
  Complaint: 19879519
  
  I am rejecting this response because:
  

  Good afternoon BBB West *******,
  
  Thank you for assisting us in this matter.  
  
  We have reviewed ApparelnBags response to our complaint. I will do my best to not repeat all the information that I had already provided in my initial complaint with you and try to focus on their response. In short, not only their response is completely unsatisfactory, but it is insulting, a misrepresentation of facts, unprofessional, and confusing to sort through lies and the truth.  They have used foul language and name calling which is unprofessional and inappropriate for any person or entity who claims to talk about facts and truth. Not only that, *********** has repeatedly publicly written libelous and defamatory statements about our business, myself, and my daughter and we should not accept that in a civilized society. 

  Here are the facts:
  
  1. They claim that we have stopped the payment of $1,258.28 and that they have never received the funds.  The first part of that is true, at least initially until the time we withdrew the dispute with ***** Fargo, and the second part is demonstrably false. 

      a. Yes, we disputed the $1,258.28 charge with ***** Fargo only after AppareInBag were non-responsive to our efforts to address this matter directly with their team. As you will see in the attachments, they were in fact paid on 12/19/22 by ***** **********. 

       b. We were surprised when they claimed after that they still not had been paid, so we again took this matter seriously by contacting ***** Fargo again to get that confirmation, and then later even asked ***** Fargo to launch a full investigation only to make certain they were paid when they continued to say they were not.  

      c. We confirmed they were paid and have had multiple confirmations from ***** Fargo, on 12/19/22 and afterward that they had indeed been paid; we even provided them with our actual credit card statement showing that as well as the response from the *** Resolution Team on 3/17/23.  

      d. We have spoken with ***** Fargo multiple times and relayed their confirmation verbally, and we continued to follow up with ***** Fargo to get documentation because we assumed there must have been some kind of mistake or misunderstanding. It is clear the mistake and/or misunderstanding is not from our side.
  

   

  2. *********** did nothing with the information we provided and continued to claim that they had never been paid despite of our verbal and written confirmations, including gfrom the bank itself.  Consequently, we again escalated the case with ***** Fargo and launched a full investigation with the ***** ********** Resolution Team Manager.  

       a. I again contacted *****************************, *** Resolution Team Manger last week on 4/11/23, and again today to request *** directly to contact ApparelnBag with the confirmation since they said we were lying, and also to ask ***** Fargo to assist them to resolve any issues with their credit card merchant. Please see the attached files and the communication letter between *** and ApparelnBag.  
  

  3. We have no use for those polo shirts, and they are all available to be shipped back as long as ApparelnBag covers the return shipping charges.  

      a. Please advise ApparelnBag to provide the paid shipping labels so we can forward them to BBB for review and inspection, and then to be transferred to ApparelnBag.  

      b. Again, these shirts are not usable due to their unacceptable quality and their sizing which significantly deviated from what ordered and what we were told we would receive. I would also note again that this is the 7th time we have ordered from them and had never had an issue on our end, and there certainly has never been an issue raised from them in the past since our first order in March 2017! 
  

  4. Additional context worth repeating: 

      a. After we had made the credit card dispute in early December, ApparelnBag eventually offered to reimburse us less $100 and also claimed that they will not charge us for the shipping charges for the new and correct delivery, which we made on 12/14/2022. 

      b. They never followed through on that delivery and they ended up voiding the order. We can see this on our My Order page, along with the 6 earlier orders we had made with them without issue since early 2017
  

   

  5. ApparelnBag owes us $100, and if they want the shirts back they need to pay for return shipping. 

      a. We would like to send the boxes of defective product back to them as they are taking up space in our small office.

      b. We have not disposed of or donated them because my integrity matters and we still cannot understand why they are acting in such an unprofessional manner.
  

   

  6. This is a fairly straightforward matter and there seems to have been a significant misunderstanding on their part which we have repeatedly tried to address. 

      a. We have done everything in our power to cooperate and address the situation together, including with our bank, but at this point we dont know what to do because in the few cases they do respond, they not only appear to just ignore official documentation about the delivery of funds, but they continue to publicly make defamatory statements riddled with personal insults.

      b. As you will see from our repeated efforts and the formal communications with ***** Fargo, either ApparelnBag is mistaken (or lying) about not receiving the funds, or it is an issue with their credit card merchant not paying them the funds that ***** Fargo documents they received.  We have nothing to do with the latter case. And either one of those two scenarios is a shame for ApparelnBag; it pains us that this matter has come this far. We have spent countless hours trying to resolve this and dont wish anyone harm to their business or personally.
  

   

  7. We are both small businesses, and we probably have a lot more in common than we do in difference.  

  
  Please let us know what we can do to resolve this matter and what will be the appropriate next step forward.  We very much appreciate and look forward your assistance in this matter.
  
  Regards,

  
  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩