ComplaintsforPreferred Collection & Management Services, Inc.

• Initial Complaint

  11/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Constant harassment about a debt that is no longer active. 2 to 3 phone calls a day, after I have spoken with someone on the phone. I have explained that this debt has been settled, and I have requested documentation that this is a real debt, and they cannot provide me this information. Simply will not stop calling me.

  Business response

  11/28/2022

  This was processed in our system as being disputed on 11/15 and to respect the cease and desist, we mailed a letter explaining that we would mark it as disputed, (it does not show as paid in our system), and marked it as do not call. We show no calls after this date. I do see that the address was a ******* address now and he reports a ** phone number and a ***** address. However, once we send a final communication we can't, by law, send another, unless and until he revokes his cease and desist in writing. That can be sent to ********************************* However, if he is in *****, and not *******,  we will stop all collection activity. We can, however, request the original provider to send documentation to him. 

• Initial Complaint

  03/23/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This is not a legitimate company. I have requested statements of charges owing that shows on my credit file from this collection agency and they will not provide any statements of amounts owed. They requested for me to send in a handwritten samples of My handwriting which could easily be copied and placed on documents I have no knowledge of. which tells me this company is trying to obtain peoples personal information fraudulently and use peoples handwriting to place on documents that are not of the individual.

  Business response

  04/13/2022

  Business Response /* (1000, 5, 2022/03/29) */ The debtor ******* ********* currently has one active accounts in collections and the other was returned to our client. The 1st account is for ***************************, date of service 8/6/15, received in our office on 12/2/16 in the amount of $419.72 that is currently disputed by the debtor. A 1st notice letter was sent to the address on file which is (**************************************) on 11/20/18. We received no mail return, therefore per Mailbox rule it is considered delivered. The 2nd account is currently in canceled in (bad debt transfer) status this account was returned to our client on 1/13/22. This account is from our client ***************************, date of service 3/18/21, sent to us on 4/28/21 in the amount of $5380.62. We sent a 1st notice sent on 5/6/21. We received no mail return, therefore per Mailbox rule it is considered delivered. In order to cancel these accounts as Identity Theft the debtor must file a Police Report and forward it to us.

• Initial Complaint

  02/24/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I contacted Preferred CMS on February 23, 2022 and was told to go to their website to see a detail of the charges. I went to CMS's website and was not able to view a detail bill of charges. The representative stated that part of the bill was for injection treatments. I refused medical treatments for my daughter because of her age. I am not sure what treatments I would be required to pay for. I have not received a bill from ************ regarding unpaid charges. When my child was seen at ************, I made the requested payment at each visit. This includes a large lump sum payment prior to my daughter being seen. I am requested a detail bill that includes the payments I made. I am not willing to set up a payment plan at this time until I can see what I am being charged for. I have tried to contact CMS through their online customer support email form, but their form does not allow for any requests to be submitted.

  Business response

  03/17/2022

  Business Response /* (1000, 5, 2022/03/02) */ We currently have several accounts in our agency for date of services between 2/6/2019-12/27/2020 with a total bundle balance of $6,903.01. We sent 1st notice letters for each account, when they were 1st received with our agency. Per mailbox rule, we received no mail return letters are presumed delivered. Itemized bills/ payment history was requested from the clients (********************************************************************). They were mailed yesterday 3/1/22 to the address we have on file (**********************************). Ms. ******** can also review her explanation of benefits that she would have received from her insurance company to confirm the amounts due were not covered and are still owed.

• Initial Complaint

  11/22/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have a $511 collections account on my credit report from PREFERRED COLL & MANAG S. The original creditor is *************. I have never been to a ************* in my life. Over 90 days ago I sent a certified letter asking for validation of this debt. Preferred Collection and Management never responded. I want this removed from my credit report or I will file suit pursuant to the FDCPA. Thank you.

  Business response

  01/21/2022

  Business Response /* (1000, 9, 2021/12/08) */ We responded to the patient's previous dispute on 6/29/21 to the address we had on file (*******************************************). We received no mail return. We sent the patient a letter on 12/6/21 to the address provided on this complaint and instructions on what to do if they feel they are the victim of medical identity theft. Consumer Response /* (3000, 11, 2021/12/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) That is the address for my local Post office. I went there two to three times a week asking if anything had been received for me. Every time they said that they had nothing. Suggesting I was a victim of medical identity theft is a complete cop out for the business wanting to do anything. I have never been a patient of Watson clinic in my life and I have provided proof of that. I will be filing suit pursuant to the fair debt collection practices act and the Fair credit reporting act if this is not removed from my credit report. Business Response /* (4000, 13, 2021/12/10) */ We sent a dispute letter with instructions to the address provided on the BBB complaint on 12/6/21. We also requested itemized bills for all accounts. We will send it to the patient once we receive them. Consumer Response /* (4200, 15, 2021/12/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) What I recieved was not an itemized bill. It's a spreadsheet of alleged debts. Anyone can make a spreadsheet with my name and dollar amounts next to them. I am requesting detailed and itemized bills that specify the exact services rendered. Business Response /* (4000, 17, 2021/12/13) */ Itemized bills along with quick view registration documents from ************* were sent to Mr. **** on Friday 12/10/21 via mail to the address provided. This also includes Mr. ****'s driver's license photo. We are waiting on documents from *************, as soon as these are received we will mail them.

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