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Complaint Details
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Initial Complaint
04/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
They do not provide any type of phone support. They quoted me $1200 dollars for a barcode scanner and software but they don't have the common courtesy of extending a customer service call after I requested one. I have not purchased anything from them and I even made it clear that I needed to speak to someone from their sales team. It's just shady that after requesting to speak to someone several times they still only provide email support. UnacceptableBusiness response
04/04/2024
We are sorry that ** feels this way about IDAutomation Sales Support. IDAutomation offered answers to his questions regarding the information provided in the quote request either via email or online chat; this can be better understood after looking at the screenshots ** uploaded. Barcode generation and scanning can be a complicated process which requires that information be provided in writing as well as links to information that can be read to learn more about the process and this is very difficult to provide over the phone.It is our policy that phone calls are by appointment only for Priority Support holders or customers that have purchased products; this is the same policy that many large technology companies use. Phone call-backs can be arranged in certain circumstances and if ** would like a call-back for explanation of the quote, we can arrange one by submitting a request by email or online chat. It should also be noted that the 2D scanner ** is interested in has been discontinued,however, the Java package is available.Customer response
04/04/2024
Better Business Bureau:
I would have liked a simple phone call to converse regarding the quote but we have found telephone support elsewhere that sells the exact same technology. It's just a shame that the fundamental phone support has been cancelled out and they seem to stick to their justification. It's also a shame that the BBB doesnt vet and stress the importance of a customer service line for sales and questions related to a quote. I myself have a business registered with the BBB and I always have phone support as a. Option. There will always be doubt to going business with a business who only provides email support. We do not care for a call back.
Sincerely,
*********************
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Contact Information
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | 9:00 AM - 5:00 PM |
SuSunday | 9:00 AM - 5:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.