ComplaintsforDreamliner Engineering & Construction Services LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We hired this company to repair our screen enclosure after hurricane damage. The repair was to include fixing a leak we had on a free standing wall for our outdoor kichen. I told them I wanted the top of the wall flashed to stop the leak. They never would put flashing on the wall they only wanted to try fixing it with caulking (which I told them would not work. The person I was talking to seemed to understand and agree with what needed to be done. However when the workers would show up they did not speak english and only wanted to caulk. There invoice to me guaranteed the wall to not leak for one year. The wall never stopped leaking. I have called and sent text the contact I was dealing with numerous time and he will not answer the phone or return my text. I have calle the number on the invoice several times, the take my name and number but still no one calls.Initial Complaint
11/10/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I paid a deposit of ******** to this company and do not get answers to my phone calls or emails that I have made.I have asked for a full refund, as of yet nothing.My advise is to not do business with this company unless they honor themselves and refund the entire deposit of ********. I think they are a scammer beware.Business response
11/28/2023
Phone call and Email sent almost 10 days ago to
*********************************************
with all documents and explanation about the case.
Dear Better Business Bureau,
I trust this email finds you well.
We are writing to provide clarification regarding the case involving ********************* and Dreamliner Screens.
********************* engaged Dreamliner for a project and adhered to the contract rules by paying 10% of the contract amount, as stipulated in the contract clauses. According to our contract, this 10% is non-refundable and is intended to cover the initial costs associated with the engineering and permit phase of a Dreamliner project.
The engineering and permits were successfully approved, and in accordance with the contract, we invoiced for the subsequent phase related to material purchases to commence construction.
However, upon sending the invoice for the next phase, ********************* communicated that he would not make any payments until the conclusion of the entire project. This deviates from the agreed-upon contract clauses established at the project's outset.
Subsequently, he requested the project's cancellation and initiated complaints against Dreamliner, including filing a report with the BBB, as you already know.
Dreamliner has formally requested the permit cancellation, and we stand firm on not refunding the 10%, citing it as payment for work already performed.
We possess a signed agreement-upon terms, demonstrating ***'s awareness of the terms and conditions. Additionally, we have attached conversations via messages and messengers that further illustrate his stance on the matter (see attached documents).
Dreamliner is committed to operating as a reputable and trustworthy company, dedicated to delivering excellent and quality work while upholding the integrity of our contract terms. An example of the contract is also enclosed for your reference.
Should you require further clarification from Dreamliner's side, please do not hesitate to get in touch.
Thank you for your understanding and attention to this matter.
Best regards,
Dreamliner Screens
on behalf of ************************Customer response
11/29/2023
Complaint: 20849224
I am rejecting this response because: I never seen nor signed a contract, they sent me by email a contract after I mentioned I wanted to cancel due to no contact whatsoever. Again, I never signed a contract so would like a full refund from this company.
Sincerely,
*** & *********************Initial Complaint
09/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
The pool cage is not finished. The entire back side of the cage is missing an aluminum rail. Two bolts connecting the bottom rail to the pool deck were broken during assembly and have not been fixed. A final inspection by the County has not been scheduled or completed. Charlotte county permit # *********** expires 09/30/2023Business response
09/06/2023
Customer not answered my phone call for check the job issues.
schedule to check all repair needs today 09/06 and tomorrow 09/07 and prepare the cage for call final inspection for this week!
Customer response
09/06/2023
Complaint: ********
I am rejecting this response because:I have not received any calls, texts or email responses from this business in the past few weeks.
I sent a text to ***** on 8/22/23 with pictures and have received no reply. My email address is on file as is my mobile and home phone.
I must be contacted to schedule the completion of the work.
Sincerely,
* *******************************Business response
09/18/2023
Final inspection passed
no issues
Customer response
09/20/2023
Complaint: ********
I am rejecting this response because:
I'll need a photo showing the broken attaching bolts shown in the attached picture have been correctly installed.
Sincerely,
* *******************************Customer response
02/29/2024
Complaint: 20556864
Contacted the vendor via email on 12/11/23 concerning installation defect (pictures attached). note: no significant weather of any kind has occurred to cause this damage. A phone call back was received within a few hours to discuss repair timeframe. Additional emails were sent on 12/14/23, 1/9/24 and a text message was sent on 1/20/24. No further contact from the vendor has taken place, no repairs have been made.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.