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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Business called me multiple times, back to back, to both my work and cell phone numbers. They didn't stop until I answered and demanded they stop calling. I have never done business with them, either recently or ever. Any statement to the contrary is not correct. I have not visited their website or had any contact with them whatsoever other than to demand they not call me. They also send email regularly trying to sell their courses (which I don't need as my employer provides them).Business response
02/23/2022
Business Response /* (1000, 5, 2022/02/03) */ We apologize for the inconvenience. Upon your request, we have added your phone number to our Internal Do Not Call list and you will not be contacted by our company in the future. Consumer Response /* (3000, 7, 2022/02/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am on the federal do not call list already. I should not have to ask. Moreover, their conduct was completely unacceptable as they called me at least six times in a row when I declined the call, alternating between my home and work numbers. Promising to do what they were already obligated to do is meaningless.Initial Complaint
11/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Called my NO CALL LIST number and it was spam guarded by AT&T, so it was a known bad number. This business is not a protected business (from Federal No Call Laws) and I have not done business with them. Why did they use a SPAM number to call? .Business response
12/21/2021
Business Response /* (1000, 5, 2021/12/03) */ Hi ***********, I apologize for the inconvenience. You signed up on our website in the past for 8 hours of free continuing education and we were simply contacting you to follow up. After speaking to you on the phone on 11/29/2021 we added your phone number to our internal Do Not Call list and you will not be contacted by our company again. We do not use spam phone numbers and our outbound phone numbers are registered with all cell phone providers as a trusted company.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.