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          Find a Location

          USF Federal Credit Union has 7 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • USF Federal Credit Union

              20610 Bruce B Downs Blvd Tampa, FL 33647-3668

            • USF Federal Credit Union

              4103 Usf Cedar Circle Tampa, FL 33620-0001

            • USF Federal Credit Union

              7037 E Fletcher Ave Tampa, FL 33637

            • USF Federal Credit Union

              PO Box 47989 Tampa, FL 33646-0117

            • USF Federal Credit Union

              3487 Clark Rd Sarasota, FL 34231-8405

            Business ProfileUSF Federal Credit Union

            Credit Union
            Multi Location Business

            Contact Information

            20610 Bruce B Downs Blvd

            Tampa, FL 33647-3668

            Get Directions
            Visit Website

            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            14 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 65

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            USF Federal Credit Union has 7 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • USF Federal Credit Union

                20610 Bruce B Downs Blvd Tampa, FL 33647-3668

              • USF Federal Credit Union

                4103 Usf Cedar Circle Tampa, FL 33620-0001

              • USF Federal Credit Union

                7037 E Fletcher Ave Tampa, FL 33637

              • USF Federal Credit Union

                PO Box 47989 Tampa, FL 33646-0117

              • USF Federal Credit Union

                3487 Clark Rd Sarasota, FL 34231-8405

              Location of This Business
              20610 Bruce B Downs Blvd, Tampa, FL 33647-3668
              BBB File Opened:
              3/29/2007
              Years in Business:
              65
              Business Started:
              1/1/1959
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of A033199 for this business, issued by Dept of Financial Service

              These agencies may include:

              Dept of Financial Service

              200 E Gaines St

              Tallahassee FL 32399

              (877) 693-5236

              https://www.myfloridacfo.com/

              BBB records show a license number of L071693 for this business, issued by Dept of Financial Service

              These agencies may include:

              Dept of Financial Service

              200 E Gaines St

              Tallahassee FL 32399

              (877) 693-5236

              https://www.myfloridacfo.com/

              BBB records show a license number of 24223 for this business, issued by National Credit Union Adm.

              These agencies may include:

              National Credit Union Adm.

              601 Pennsylvania Ave NW Ste 600S

              Washington DC 20004

              (202) 638-5777

              Alternate Business Name
              • Darden Credit Union
              • Darden Credit Union / Cardholder Services
              Contact Information

              Principal

              • Mr. Rick Skaggs, CEO

              Customer Contact

              • Mr. Rick Skaggs, CEO
              • Kate Montplaisir, Complaint Manager
              Additional Contact Information

              Fax Numbers

              • (813) 569-2006
                Primary Fax

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              14 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/07/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              I contacted ****** on October 7, 2022 to inquire about three separate charges to my credit card and was advised to dispute the charges. ****** stated the investigations can last from 45 to 60 days. I contacted ****** on December 7, 2022 to follow up on my dispute and was told they dropped the ball and had not investigated my dispute. I received a letter from USFFCU on December 30, 2022 with inaccurate information and that my dispute was closed. I was not provided any documents supporting their decision or any information about an appeal process. I reached out to several other entities for assistance with this dispute beginning in April 2023. I received several additional letters from USFFCU (two in March 2023, one in June 2023 and one in February ****) all with some form of inaccurate information and each letter stating something different for the same dispute. I reached out to USFFCU via phone and they will not explain to me why each letter says something different and include inaccurate information.
              Read More
              Read 13 More Complaints

              Customer Reviews

              5 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Carlos H

              02/14/2024

              I had a vendor charge me 5 times for a cheesesteak at Gasparilla ($110!) and I have been unable to reach the vendor about the charge since there is no contact information on their business page. When I disputed the charge with USF Federal Credit Union they refused to help me and denied my claim on the dispute, ignoring what I said during my call to the bank - simply stating the the charge matched the receipt (that I sent them and mentioned in my dispute). No one has called me to discuss this despite me calling to complain as a customer of the bank who has almost never filed a dispute on any charges. The customer support rep who answered the phone just said her boss was "busy" and I have not heard back days later.I do not recommend this bank! They do not seem to care about their customers even after 10+ years of being with them. It's incredible that they will not even bother to life a finger for their own customers, especially when the customer has been cheated. Horrible customer service.
              Read 4 More Customer Reviews

              Local BBB

              BBB of West Florida

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.