ComplaintsforAmerican Roll-Up Door Company
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/04/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Ordered Roll-up Doors for company. (2 metal & 1 Glass door) Job with installation cost and add ons for install cost around 25-26K. Co-Vid slowed down project. We were all limited to choices. They ordered the doors and they came in to their location in Tampa and company reached out to me for delivery. We (Brian Stikeleather & myself) had spoke intially they could hold for limited amount of time if needed as Co-Vid was slowing everything down including my barn install. It did extend for a period of time and Brian reached back out to me stating they would be charging me for storage (Oct 21, 2022) because of the extended amount of time project was delayed. Thought the charges were in excess but that can be arguable. I do understand that it was taking up shelf space for an extended period of time. I was given options to pay the charges and continue to pay the charges, which ultimately was how it worked out. The other choice was to pay the current storage charges and pick up or have delived to my job site (for a delivery charge), but I would retain responsibility for missing parts or any damage at that point as was presented by brian in our email communication. Therefore I weighed my options and didn't want to assume the responsibility and paid storage charges prior to delivery & install. In choosing this option, American Roll-Up Doors also assumed responsibility for the doors at this point, which was the mitigating factor in my choice. Install was successful for the most part. Glass door roll-up still has water the creeps in during rain storms. Brians response is that it is fault of concrete guys. Again, maybe arguable. The problem lies that the metal rollup doors have visible damage that I had communicated with Brian via email. Sent Brian pics( March 8, 2022), and he said he would order more panels and contact me when they came in. Had another couple minor discussions after that. As of this date communication has ceased from Brian & no new panels.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.