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ComplaintsforSliding Doors Experts
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/27/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On October 17, Sliding Doors Experts sent a field representative, Mr. N., to my home to repair a small window in a door in my garage. He quoted me a price of $120.00 cash to repair the window. The window had dropped out of place. He removed the window. It soon shattered in many tiny pieces. He said it would be and additional cost of $68.00 to get a new piece of glass for the window with an additional labor charge. However, he assured me that as the window was secure, as is, it would not shatter or fall. The very next day, it did shatter and crumble into many pieces. After many calls, I was finally told that the company would not do anything other than send the same man and charge me again for a job that was not done properly to begin with. I would like the window repaired for only the cost of the glass and no additional labor charge. In checking the price of a piece of glass that size, it should only cost about $7.00, not $68.00.Business response
11/04/2021
Business Response /* (1000, 8, 2021/11/01) */ This response was taken verbally by BBB: The glass had a tinting on it which she asked me to remove. When removing the tinting, the glass cracked, which is a possibility due to the glue on the tinting. The customer did not want to pay new glass so we put the old glass back in. We are willing to replace the glass but the customer will have to pay for the work. If the customer wants to purchase her own glass, we will do the labor only for $45. If the customer chooses to provide her own glass, she will need to make sure that she has the proper measurements as the labor would be charged even if the glass is not sized correctly. Consumer Response /* (3000, 10, 2021/11/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not want the same technician at my house. He mislead me saying the glass was secure and would remain intact. I'm sure if I measured the glass, it would be deemed incorrect and I would be charged again for nothing. At this point, I would like half of the money I gave him ($60) to be refunded to me. I gave him $120 CASH for a repair that did not last for 24 hours. I will get a more reputable company to do the work.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.