ComplaintsforElite Events & Rentals LLC
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Complaint Details
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Initial Complaint
09/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Our sons wedding was supposed to be oct.5, 2024, the venue was in *************, **. The hurricane we just had totally destroyed not only our venue, but the island itself. I contacted elite events and told them what happened and they just tell me they can only offer me a store credit. I wanted a refund since this was totally out of my control. We do not know when we will have a reception at this point so I dont want a store credit. They are keeping over $800 of my money.Customer response
10/02/2024
Better Business Bureau:
The business worked with us and gave us 75% of our money back.Sincerely,
******* ******Initial Complaint
11/01/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
No resolution after giving a business several opportunities to make it right and respond professionally. Really really poor customer service and broken and faulty equipment. Simply put, if you use them and everything goes right then you likely will have a decent experience. If something goes wrong expect nothing short of a blatant disregard for your needs. Looking to be refunded for the delivery that was not made as well as the products that were broken. I am glad to pay for the remaining items that were delivered and I was able to use.Business response
12/21/2021
Business Response /* (1000, 11, 2021/12/10) */ I have attached the full response that was sent to the credit card company. (Signed contracts, emails, refund statement, cancellation policy) The customer ordered a bar, cool boxes, dancefloor, and pipe and drape to be delivered. The customer realized they measured incorrectly and wanted to change their pipe and drape order. We advised the customer that he was within the 10-day cancellation window and that the items could be removed but he would still be responsible for the cost since these items were held for him. He advised us to keep the items on his order as is. During the delivery process the customer realized they measured wrong again. We called him back to confirm that we could redeliver the correct items. The customer did not answer and did not return our call. We then had to move on with the rest of our delivery schedule. Later that day he called and said that he doesn't listen to his voicemails, at this point we informed the customer that the items he requested were available for pick up and we would pick everything up for him on his scheduled pick-up date. He agreed and signed another contract stating that he agreed to pick those items up himself. He then disputed the charges with his credit card company. This customer measured incorrectly twice and tried to blame us. We have email proof of him saying he measured wrong. He is trying to get money back for a delivery that took place and for items that he messed up on. We set a dancefloor us in his backyard, which he tried to move and damaged in the process. We did not charge for that damage. The 1 item that malfunctioned was refunded in full $147.81. I have credit card refund proof of that transaction. All items are attached below. Consumer Response /* (3000, 14, 2021/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not even know where to start. So much of the response from this company is untrue. It's clear that the company intends on taking zero responsibility and instead would prefer to stay combative. It is unreal the amount of unprofessionalism they display. Very very poor customer service to say the least. Business Response /* (4000, 16, 2021/12/16) */ We are not sure what the issue is. Nothing about our response was combative. The customer was promptly refunded for the item that was not fully operational. ($147.81) The credit card company sided with us on this matter as well. We understand the customer is upset. We tried to call and email with the customer numerous times to come to some kind of resolution. The customer did not reply to any of our attempts. We have done all that we can to right this situation.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.