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Business Profile

Exercise Programs

Transform You Fitness LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

This profile includes complaints for Transform You Fitness LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/15/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a lifetime subscription which then I had to purchase exercise videos. Its been only two weeks and within the first week I noticed videos were freezing and skipping. I contacted customer service no answer. Two days ago videos stopped playing Im on week 2 day 2 and nothing with all videos I have purchased. I contacted customer support again and basically told me try other devices and clear my cache. I used 3 different tv, 3 phones and 1 computer. Nothing works and Im not getting help. I want a refund for all purchases.

      Business Response

      Date: 02/05/2025

      Subject: Resolution of Your BBB Complaint Transform You Fitness


      Dear ******,


      Thank you for reaching out and bringing this to our attention. We sincerely apologize for any frustration you experienced regarding your access to the workouts. At Transform You Fitness, we are committed to providing all members with a seamless experience, and we regret that you were dissatisfied.


      After reviewing our records, here is a timeline of our interactions:


      ? Purchase Date: December 28, 2024


      ? Courtesy Check-in on January 23: As part of our commitment to supporting members on their fitness journey, we reached out to check in since we noticed you hadnt logged in for a few days. This is a courtesy service we provide to encourage consistency and ensure members are seeing results.


      ? Technical Concern Reported: January 24 at 7:56 AM You informed us that your videos had stopped working.


      ? Response from Support: January 24 at 9:47 AM We responded within two hours, thanking you for reaching out and apologizing for the inconvenience. To assist you, we asked:
      How you were accessing the videos (app, website, or another platform).
      If you had tried restarting your device or checking your internet connection.
      If you were receiving an error message and requested a screenshot so our technical team could investigate immediately.


      ? No Further Response Received: We did not receive any additional communication from you following our email.


      While we would have loved the opportunity to troubleshoot the issue further and ensure you could fully access your purchase, we understand that this experience may not have met your expectations. To resolve the matter, a full refund has been issued, and you should see the funds reflected in your account within 3-7 business days, depending on your payment provider.


      Additionally, we want to confirm that your booty bands were successfully delivered, and we have included documentation verifying the delivery. As a gesture of goodwill, you are welcome to keep them free of charge.


      We appreciate the time you took to try our program and truly wish you the best on your body transformation journey. If you have any other questions or need further assistance, please feel free to reach out.


      Wishing you success on your fitness journey!


      Warm regards,
      Customer Support Supervisor
      **********************

      Customer Answer

      Date: 02/06/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
      I received a full refund and I will add they said I didnt answer I did and I reached out more than the one time 
      Sincerely,

      ****** *****

    • Initial Complaint

      Date:04/18/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/8/24, I purchased a one-year subscription for their fitness app, with a yearly auto-renewal. I was supposed to receive unlimited access to all the fitness videos. About a month into the subscription, every time I would go on the app, there was a lock screen on all the videos, with it asking me to subscribe to view any of the videos. I tried logging out and back in, deleting and reinstalling the app and that didn't work. On 3/30, I reached out to Link, the company who took the payment for Transformyou, who gave me a phone number (which did not work) and their website (which has an email address that is inaccurate). I found the correct email address which I sent emails to and have gotten no response. Not only would I like a refund, but I want to ensure that there will be no further charges to my card.

      Business Response

      Date: 04/18/2024

      Customer satisfaction and clear communication are top priorities for us at Transform You Fitness.

      The customer sent an initial email on 3/27/2024 at 6:05pm Our support team responded promptly to the email on Wednesday, 3/27/2024, at 6:08 pm.(please see included documentation) The message read as follows

      Hi *************;

      I hope this message finds you well and enjoying your fitness journey with Transform You Fitness.

      We're excited to announce that we are in the process of launching a brand-new version of our fitness app! This upgrade will bring exciting new features and enhancements to improve your overall experience and help you reach your fitness goals more effectively.

      As we work diligently on this upgrade, we want to inform you that the current version of our app will be temporarily unavailable for the next 7-10 days. 

      However, we want to assure you that during this time, you can still access all your purchases and content through our upgraded website at *************************************************

      A password has been sent to the email address above. You may also use the reset password option at  *************************************************

      We understand that this temporary unavailability may be inconvenient, and we sincerely appreciate your patience and understanding as we strive to bring you an even better fitness experience.

      Rest assured, once the upgrade is complete, you'll have access to a more streamlined and feature-rich app to support you on your fitness journey.

      Thank you for being a valued member of Transform You Fitness. If you have any questions or concerns during this transition period, please don't hesitate to reach out to us.

      We're committed to your success and can't wait for you to experience the new and improved Transform You Fitness app!

      Best regards,

      Team Transform You Fitness 

      We assumed the message was received as the customers  most recent login was recorded on April 3, 2024, at 12:26 pm.(Please see included documentation)


      Regarding the  inquiry about a refund, we would like to clarify that, as per our policy, due to the digital nature of our products, we have a No Refund Policy.

       

      However, we are more than happy to assist the customer further if she requires any additional assistance with accessing her workout programs or have any other concerns.

      Thank you for being a valued member of Transform You Fitness. We look forward to continuing to support you on your fitness journey.

      Best regards,

      Team Transform You Fitness

      Customer Answer

      Date: 04/22/2024

       
      Complaint: 21590830

      I am rejecting this response for several reasons. I did not receive any email from the business. I even checked spam and nothing was received. When I logged in on April 3rd, I was trying everything in a desperate attempt to view the videos, and also to make sure that I would not be charged further. Even when I log in, it says I don't have any subscriptions. Also, if the business sent an email on 3/27 alleging that would be unavailable for 7-10 days, why am I still having the same issue (see attached screenshot)? That's the same issue both from the app on my phone, as well as the downloaded one to my Roku device. After receiving the response, I tried logging in with the new website information provided by the business. When I tried it on my laptop, the website is not secure. I was finally able to view content from the website on my phone, however, I cannot exercise from a phone. The reason I even purchased the app was because I could actually download it to my tv and really see and enjoy my workouts. I have purchased programs from this business before and was really enjoying the results I was seeing and wanted to continue on my fitness journey. This whole experience has been very disheartening and extremely disappointing. All I ask at this point is to not charge my card anymore. I would unsubscribe myself, which is what I tried to do, but apparently, I'm not subscribed in the first place, although I have provided proof of purchase. I know this "subscription" is supposed to be auto-renew. Please do not charge my card anymore.

      Sincerely,

      *******************************

      Business Response

      Date: 04/23/2024


      Thank you once again for choosing Transform You Fitness! We appreciate your support. Attached, please find the confirmation of your unenrollment, ensuring no further charges. Rest assured, you'll continue to have access to your programs until 2/8/2025.

      Should you require any further assistance with accessing your programs or if you have any additional questions, please don't hesitate to reach out to our customer success team at ***********************************

      Warm regards,

      Transform You Fitness

      Customer Answer

      Date: 04/25/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:02/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a free 14 day trial with Transform You Fitness on 1/27/2024 that was to renew on 2/10/2024 monthly. On 2/9/2024,I tried to manage my subscription using the app to switch my subscription from the monthly to the annual subscription, however you must do so from the web browser. I went to ************************************** and tried logging in using my username and password and I kept receiving the error, Your username or password was incorrect. I have requested a password reset 6 times between 2/9/2024 and 2/13/2024 and have yet to receive an email to reset my password. I have also checked my spam inbox to make sure it did not go there and nothing. Since I never received a response via email, I posted my concern on Transform You Fitness ************** page on 2/14/2024 solely for the purpose of my message being seen since an admin has to review a post before it is approved. An admin did respond on the same day that I posted on the ************** via ******** messenger stating that the team did respond to me on Monday February 12, 2024. I did not get this email and I also checked my spam and it wasnt in there. So you send me an email for a coupon code that is only valid for 24hrs, you still havent address my issue of me not being able to log in to manage my subscription or to ACCESS MY WORKOUTS THAT IVE ALREADY BEEN CHARGED FOR, and you refuse to refund me for the days that I haven't been able to log in to access my workouts! The admin stated that the team would resend me the email so I responded back to the admin asking when was the email resent or going to be resent so that I could look out for it and she read my message but did not respond back. I've been a paying customer with this company since ***************************** as a customer.

    • Initial Complaint

      Date:02/02/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a package from this company and never received any information regarding my log in how to log in or anything waited about a week to contact them sent an email and never received a response but I receive promotional emails every day now since purchasing. I even sent them an message on IG. NOTHING! They are a rip off!

    • Initial Complaint

      Date:12/20/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 13th 2022,I visited the website via ********* since then they have deducted over ***** from my account and are attempting to take more... I want my money back... I did not sign up for any services because I did not complete the process... They have taken the info I put in and are subtracting money from my account through comrr. com I WANT MY MONEY BACK

    Transform You Fitness LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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