Customer ReviewsforAmscot Corporation

Im a homeowner, and at the end of the year my insurance company sends me a check, from monies thats left over, I went to Anscot to cash check, because banks were closed, and I was racially profiled, and told they wouldnt cash check, I was asked during transaction what was the purpose of check, asked for manager, was told they couldnt cash check, while the lady in the background was laughing and picking because they wouldnt cash check.

May 9, 2024
Via Web Form

Better Business Bureau

Re:       ********* *****

To Whom It May Concern:

Amscot is in receipt of the consumer review of ***** ******** (“Mr. ********”). We thank you for bringing this matter to our attention. Upon a careful review of this matter, however, there does not appear to have been any error on Amscot’s part.

Mr. ******** came to Amscot to cash a check.  Federal law requires Amscot and other financial institutions to obtain, verify, and record information that identifies those individuals who conduct certain tractions, such as cashing checks.  Accordingly, Amscot requires customers to show valid government-issued photo ID and to provide their name, address, date of birth, a social security number, information regarding their occupation, as well as other relevant information, such as the transaction details.  This government-mandated practice is prominently displayed in the lobby of each Amscot branch.  The same information, along with Amscot’s privacy policy, is also available on Amscot’s website. 

            In this instance, it was necessary for Amscot to verify the check before cashing it.  Unfortunately, verification was not possible at the hour Mr. ******** came to the branch.  Accordingly, Amscot was unable to cash Mr. ********’s check at that time.  This decision was entirely unrelated to Mr. ********’s race and any claims of racial profiling are without merit.

Amscot sincerely apologizes to Mr. ******** for the negative experience.  Amscot has reached out to Mr. ******** directly to address his concerns.  Mr. ******** has stated he is happy with the resolution.

                                                                        Sincerely,
                                                                        Amscot Legal Department

cc:       Board of Directors, General Counsel/Chief Compliance Officer, Vice President of Human Resources and Customer Care

Very horrible customer service. Went for a ********************** order. **** said I had to fill in a form . Never in 20 years have I had to do that. **** didnt explain anything just walked away. Then another lady came over to do the money order and walked away as I refuse to give my social if ur not telling me why . Then a guy came over. Was very unprofessional. I asked for the paper back with my information. He refused and quickly put it in the shredded and it jammed. He stated he could not give me the paper because it had amscot logo on it. But it had all my person information. I spoke to corporate and was told yes they are supposed to return my information to customer when requested. The guy would not even cut out my information to give back to me. So why am I going to trust u with my social if ur business is doing shady things.Needless to say. Went to another amscot and had zero issues. Poor customer service and that was the icing on the cake. Not an amscot I will be using. Very unprofessional and not exceptable. FYI use caution , if they do this what else are they doing

To Whom It May Concern:

Amscot is in receipt of the feedback submitted by *************************. We thank you for bringing this matter to our attention. 

Amscot thanks **************** for her business and sincerely apologizes for her disappointing experience in the branch. We invite **************** to call us at ************ to further discuss her experience.

           Amscot values customer feedback and appreciates having had the opportunity to respond.  We hope to hear back from ****************.
                                                                       Sincerely,
                                                                        Amscot

I was shocked at how *************** the female store clerk was when I came back in from charging my phone. When I first walked in I was greeting by the polite and respectful ***** she instructed me on how to do everything cause she recognized that this was my first time doing this process. When I had some difficulties sending in the correct documents here came *** with a condescending tone and slick sardonic remarks telling me to listen with my ears and when I sent the correct document blurting out Finally I asked if she was ok and she ignored me and told me shed be right back and went to go help another customer. I missed a signature and she was flinging the paper through the slot Id sign and pass it back and shed fling it through the slot again. I hope there where cameras in there cause she need training anger management and a hug I do not recommend letting anyone interact with *** she had glasses and a *** styled lace front. Just in case those are not ther real names and they change it out. She said let me know when you get the code I asked did you send it to the right number cause Im not getting anything she replied I sent it to the one you gave Im like what kind of response is that could you please repeat the number outloud to make sure its correct it was the correct number but she never sent the code like what is going on

To Whom It May Concern:

Amscot is in receipt of the feedback submitted by *********************** (Mr. ******* We thank you for bringing this matter to our attention. 

Amscot thanks Mr. ***** for his business and sincerely apologizes to Mr. ***** for his disappointing experience in the branch.  Amscot has reached out to Mr. ***** to discuss his experience directly with him.  ******** Mr. ****** mailbox was full.  We invite Mr. ***** to call us at ************.

            Amscot values customer feedback and appreciates having had the opportunity to respond.  We hope this adequately addresses your inquiry and resolves the issue.

                                                                       Sincerely,
                                                                       Amscot ****************

Went in on 16 Aug 23 at 10:45pm after calling first and verifying that they do ************* wires.Once I arrived, I was given an Amscot financial agreement contract and told that ** wire cannot be made without signing and releasing A LOT of personal information to Amscot to include SSN. My ID card was out of my view with the clerk for about 5 mins. When I asked the clerk if security watching cameras and working in the back could verify that no action was made with my govt ID card, clerk said that she was alone at the location.Very strange situation! Resulted in me not being able to send a wire during an emergency as all other ** locations closed bc I went to amscot.

We thank you for bringing this matter to our attention. Upon a careful review of this matter, however, there does not appear to have been any error on Amscots part.  Amscot insists on strict compliance with all state and federal law.  Federal law, including the Bank Secrecy Act, requires Amscot and other financial institutions to obtain, verify, and record information that identifies those individuals who conduct certain financial tractions, such as wire transfers.  Accordingly, Amscot requires customers to show valid government-issued photo ID and to provide their name, address, date of birth, a social security number, information regarding their occupation, as well as other relevant information, such as the transaction details.  This government-mandated practice is prominently displayed in the lobby of each Amscot branch.  The same information, along with Amscots privacy policy, is also available on Amscots website.  Amscot values customer feedback and appreciates having had the opportunity to respond.  We hope this adequately addresses your concerns. Should there be any further questions or concerns regarding this matter, please do not hesitate to reach out to ************.