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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/13/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
A couple weeks ago I started to try to contact Argent/TMI. I have called the phone ************ 2 to 3 times . I am put on hold and finally asked to leave a message without talking with anyone from the company. Phone calls are unanswered.I have sent at least 2 emails with no response either. This company is horrible since Argent Institutional Trust *** bought them out (Trust **************** I never used to have problems contacting them and talking with employees.One of my questions I am trying to get answered is: double billed for Custodial fee $50 each on 8-31-23 and 9-29-23 *****************************Customer response
02/14/2024
I filed a complaint yesterday about this company not contacting me after several phone calls and filing the company's contact form several times. Yesterday I contacted the consumer advocate email and got a response back this morning. I do not know if that is just because I told them I filed a BBB complaint or not but they have contacted back by phone message and email stating they are very busy due to tax season. They stated they will credit back one of the custodial fees charged and forwarded me information for ways I can invest. Thank you for all you do in looking out for consumers.
Sincerely,
*******************************Initial Complaint
01/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have an Ira **** with ***** ( **************************************************************** same). *******. I can not get a hold of them on the phone nor get a response to my email to client advocate. I have I church bond left which isnt due for another 9 years. ButI have money market fund with at least ***** plus dollars in it. Not exact since I can not get them to send or email me an **** statement.
Business response
01/24/2024
We regret the difficulty **************** had in reaching us directly.
In follow-up to the BBB Complaint,*********************** was able to reach the *************************** yesterday (1/23/2024) and assisted her by emailing a Withdrawal Authorization Form to take her 2023 ***. **************** advised she is consulting a tax professional since the *** was not taken last year. She thought it had been distributed when she spoke to us on the phone in December. We identified we did not receive the *** form, and we could not process it over the phone. **************** possibly would like to move the funds to another financial institution, and her options were reviewed in detail. She was satisfied and thanked us for following up. Also made sure she had our correct email and phone number.
Initial Complaint
01/03/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Ive been getting check in and off for several years. I was sent in last week and deposited it in my bank next thing I know my bank is charging me for a bad check. It was a *** check and it bounced because my bank said the *** account was closed. So my bank charged me for a bad check very very upset by this.Business response
01/24/2024
We are concerned about the problem ************** is having with his check. During December and January, we were moving our banking relationship to a new institution. **************' check was drawn on the old institution and the bank account was deactivated before he presented his check for payment.
On 1/17/2024, ******************* called the number listed and got a recording for ***** and Son. He left a message introducing himself and asking them to call him back to discuss the situation.
No response was received from the message left. We decided to send letter to the address of record for *************************** explaining transfer requirements for transfer on death (***) recipient to take ownership of bond directly. If she is not deceased, it will let her know that someone is attempting to take possession fraudulently.
CU outstanding check list:CU2 '0001651012 ****** '***************************** *** ***************************** ' 11/24/2023
CU2 '0001651120 ***** '***************************** *** ***************************** ' 11/24/2023Once all the details are cleared up, a new check will be issued and the amount of any penalties incurred will also be refunded.
Initial Complaint
06/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have been trying to get access to my accounts since they were moved from TD Ameritrade. Phone calls to all numbers listed do not work. I have emailed the company twice, no answerBusiness response
07/07/2023
Client sent us an email via our website contact for on June 7. The inquiry was sent to our Client Advocate Team and an email was sent to the client on June 9 since the email did not specify to contact by phone. There was no response to our email. The client then sent another email via our website contact form on June 12. The inquiry was sent to our Client Advocate Team and a call was placed to the phone number supplied by the client on June 13. There was no response to the phone call placed by our team. after two days of no response from the client, the inquiries were moved to the 'completed' file.
We are happy to resolve any issues the client has. our Client Advocate Team member, ***************************** can be reached at ************.
Customer response
07/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Get a QuoteCustomer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.