Business ProfileforBig Wave Restoration, LLC

Big Wave did not properly dry my home and did not remove baseboards in rooms flooded from an outside faucet. Now I have mold and my house is going to need major repairs. ******** ******* workers broke a faucet and flooded my master bedroom. Big Wave showed up and found plenty of water but they would not remove the baseboards and the kickboard under the bathroom cabinet. They just left a lot of fans. And told me when my husband got home to call and negotiate with them. I guess to do the work properly. Paul came out on day 2 and my husband wanted the baseboards taken up. Paul declined to do it. Said it would cost ******** too much and didn’t need to be done. I sent 2 emails to ******** roofing asking for the baseboards to be taken up 2 days after the flood. They did not respond to those emails. Now we have mold behind the baseboards and are waiting on an insurance adjuster. We have a major repair and inconvenience in our future and are scared and frustrated that our home has been so damaged by negligence. If Paul had removed my baseboards when the water intrusion occurred, I don’t think I would have a problem now. Instead I am anxiously waiting on an insurance adjuster, experiencing extreme anxiety, sleeplessness that is ruining my health and face months of repairs on my home. Paul and Big Wave sent a “report” to ******** that included some pics of instrument readings to say my house was dry. His readings were wrong or not complete enough. And he refuses to take responsibility for anything or talk to us.

We were called out to this homeowners home by ******** ******* after damage occurred to a outside spigot on 10/11/22. We arrived a couple hours after the initial call (4:30pm) and inspected the water damage with moisture meters and thermal cameras and noticed the master bedroom lower exterior wall/baseboard was wet and also the toe kick in the master bathroom vanity was wet. We didn't perform any demo of the area and set a total of 5 airmovers and 2 dehumidifiers in the master bedroom and bathroom. Our technicians told ****** that we would be back within 48 hours to check the status of the drying. A little after 9am on 10/13/22 the homeowner called and left a voicemail to make sure we were coming out to get them out of her house. Before we had a chance to call back the homeowner back her husband **** called and told us if we didn't get our equipment out he would be putting our **** by the street. I advised him we would be out around 4-5pm like originally stated to ****** 2 days prior. I arrived with one of our project managers around 4-4:30 and inspected the areas that were originally wet. The toekick of the vanity was dry and documented with pictures and the baseboards in the master bedroom was still slightly wet which was also documented. Homeowner **** asked why we didn't remove the baseboards to dry it faster as he's been researching all day on google and that what it says to do. We advised him that we don't always need to tear apart a home to dry it out as that's why we place equipment in here to handle it. We asked if he wanted us to pull the baseboards now and he said he just wants the equipment out right away. We explained everything should be dry by tomorrow afternoon. At no time did we say anything would cost ******** too much money as they don't direct us on what to do or not do as this is not their specialty. The entire time we were there the homeowners didn't agree with anything we were doing. We came back out the next day checked the baseboards and reached dry standard which was documented with photos. We advised the homeowner about the staining of his glue downed hardwood floors by the window and he said that he was able to locate it from whoever sold/flipped the home and that he would charge ******** triple the amount for the material. We pulled the equipment and left. I'm not sure why the house would need major repairs if the main concern was just removing the baseboards even though we have documentation showing it was dry. 

************************ came out and pulled back the baseboards. They saw mold and called their insurance company. I do not accept ***** report that the baseboards were dry. The water was inside an exterior wall and drained out into the room. Therefore the back of the baseboards were wetter than the front. We repeatedly asked for the baseboards to be remove both in person and in emails. Not sure why we were ignored.