Business ProfileforTampa Quality Flooring Inc

Last summer we replaced all floors - kitchen, living room and dining room. We bought Titan flooring which was supposed to be the best and most durable. During the installation we noticed that the installer did not level the concrete floor, did not place a moisture barrier on the floor and did not take moisture readings beforehand. About 5 months ago, we noticed the floor curo on all edges, many soft spots have developed where the floor is not level and cracking of the floor. I knew it needed leveling and a barrier because we had a family room installed by a different installed and it has lasted 10 years so far. I called Mr. *******. He called the manufacturer and both came to evaluate the situation. Brandon Blake the floor supplier used a level to show how uneven the floor was. The floor is all connected so that the whole floor will continually worsen. I also called in rep. From a flooring company to evaluate the floor. He also told me that the concrete should have been prepared and leveled and a moisture barrier is required for all floors even though the Titan tiles have one. Mr. ******* will not replace all floors. He will not accept the responsibility for the improper installation of the flooring. He tried to say that the flooring was defective. The rep. from the company I called in buys floors from Brandon Blake and said it was not the tiles. He also wanted us to partially pay to replace the floor. We explained that we paid him for the flooring and it was his responsibility to install it properly. We paid for installation. We would like the floor replaced installed properly or the 8 thousand refunded so that we can replace it. **** also said he would call an inspector and that we would have to live with a concrete floor for a while until he could decide on what to do. That has not happened and he is not responding to my texts.