Business ProfileforGraystone Restoration

I had a flood in July 2023. ****************** sent Graystone Property Restoration to mitigate mold and fix all of the damage. It is now four months later and it has been nothing but constant back and forth. I have a 1 year old baby thats been living in a house with black mold because the project manager cannot seem to get the correct work orders in. He sporadically comes, often cancelling appointments. Yesterday on 11/9/23, I was under the impression he was coming to have me sign off on the finalized orders to get the work started. Instead I was met with the project manager saying that work they were going to do and replace to remediate the flood would in fact not be done, though for the months prior I was told this was part of the restoration. At this point I have zero faith in the company as they have not been able to write up work orders for work that we have asked them to write up on many occasions. There have been nothing but empty promises and my families health is suffering living in a home with black mold. On numerous occasions staff at Graystone told me that this was not a health hazard, though it surely is. We walk into the house and our throats close up and noses start running. This is not a healthy way to be living for anyone. This company is completely inept and likely keep having the project manager come out to the home to keep charging the insurance company for these meaningless visits. Living with exposed black mold, especially in young children, often leads to life long respiratory issues. I am not sure that the insurance company knows what their vendors are doing to people like me but something must be done.