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ComplaintsforTop Golf Tampa
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I was asked to wear a face mask even though by county ordinance I didn't have to wear one. The county said if you have a pre-existing respiratory problem you didn't have to wear a mask. They wouldn't allow me in the place without a mask,Business response
07/22/2022
Business Response /* (1000, 5, 2022/05/24) */ Thank you for your inquiry. We're sorry to hear that Mr. ***** had a complaint, Topgolf hopes that all players have a great experience. Topgolf is committed to providing safe play, and follows all applicable safety obligations. Mr. ***** suggests that at a recent visit, he was asked to wear a face covering. Our records reflect that Mr. *****'s last log-in was in July of 2020, which is a bit too stale to revisit. If Mr. ***** has additional information about a more recent visit (in which he did not log in, perhaps), we would love to address his concerns. Consumer Response /* (3000, 7, 2022/05/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes I was last at Top Golf in 2020. At the height of the pandemic. I filed a complaint but never got an answer. I want my 178.00 back. I haven't been back since and won't ever go back.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.