Business ProfileforAir National Warehouse, LLC

ON 05/30/2024 I tried to order a ac unit from Nation Air warehouse. The system had a glitch would not take credit cards, but push to affirm. The system processed three orders would not let me in with Password or reset to cancel. I called at 8:02 5/31/2024 talked to someone who acknowledge something was going on with system. Sent me invoice for PayPal assured me the other orders were canceled. they breated order ***** and I was told that was all I would be charged for. I have reached out to them from 06/01/2024 to reset password and tracking information. I have included 06/04/2024 they had to manually send me tracking information because system would not send emails. Affirm states that the order was not canceled in time and is charging me a fee. I have all supporting documents to show there was a computer glitch there are four orders here. I wrote why was the order not canceled . Today I said i need to file a claim please get me in my account. Three minutes i was in with a PW they made up. I do not owe them for a glitch and the company not canceling all orders i could not cancel or get into account that is why i was the first person on the phone. When I reached out stating I still can not prove the canceled item on 6/4/2024, i was sent a email because the system would not send tracking information showing canceled orders. I would like for everyone to be honest they did not cancel all orders when the system was messed up and now i owe ******. I received the new unit and it looks like they still had not canceled the orders. The issue is National Air Warehouse was communicating with me, but did not canceled order until 6/11/2024. I am looking at what happen ***** and ***** was not canceled through affirm, but they canceled by mouth Im assuming because they did not ship. I have included the PayPal invoice that was sent to me by National Air warehouse and paid on 5/31/2024 . He assured me all of the glitched orders were canceled. I have about 30 emails to support