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Business Profile

Health Products

Eagle Hemp LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

This profile includes complaints for Eagle Hemp LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Eagle Hemp LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 132 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/08/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/24/2024, I placed an order for three ounces of CBD Hemp. On 07/06/2024, I recieved my late order and it was not what was expected. The items recieved were completely dried out to the touch. When you touch the hemp it turns to dust. It can be a health hazard to use it, the company knew that and willingly shipped the hemp in the terrible condition. Since then, they have taken down their website and have no replied to my emails, calls, or social media messages. Id like a reshipment or a refund.

      Business Response

      Date: 07/25/2024

      Eagle Hemp, LLC went out of business July 31, 2023 and is in no way affiliated with Eagle Moon Hemp as shown on the attachments. 

    • Initial Complaint

      Date:08/07/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned my product over a year ago. Been calling every few weeks to get my refund and keep getting told the check will be mailed out. Still nothing. Now the phone number isn't working . Just hangs up when you call

    • Initial Complaint

      Date:07/31/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I saw an ad to try their stop smoking Gummi for a discounted one time trial. I purchased it and was then charged and sent a monthly ****** plus subscription that I did not opt for. I got ahold of the customer service and was given an RMA and told to send it back and was credited back half of my money to my credit card right away and was told as soon as they received the product they would credit back the other half. I sent the product back registered mail so I knew that they received it within the allotted time that the contract states. I did read the return policy. This was in January of 2023. Fast forward to now July of 2023 and several calls every month and being told the same thing that there was an error with my credit card company and so they have to send a paper check and I will have it in five to seven businesses days. They think that the script they read from every phone call is going to appease me however I am not going to take the lies.

    • Initial Complaint

      Date:07/25/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 5, 2023, I purchased Citdel ACV Keto 5 bottles - $213.99, order # ********. I emailed the company twice asking for a RMA, so I could return the product. I received no reply. When I called, I was told that I was past the 30 day refund period, although I had emailed. I sent another email stating I wanted a refund and explaining why. I received an email on 6/12/23, stating that order # ******** would be a full refund of $211.99 (not sure why they were giving me $2 less). I have not been issued the refund for that order. I have emailed 2 more times stating I haven't received the refund and they keep sending the original refund confirmation email back to me. A second shipment was also sent on June 12, 2023, which I did not request, I called and got a RMA, returned the product, at my cost of $13.90 and received a refund.

    • Initial Complaint

      Date:07/24/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On oct 19 2022 I returned 5 bottles of vitamins I did not order from eagle hemp llc. I was told that I would get a refund in 6-8 weeks and never received my refund can u please help me. I'm 74 years old and need my money. I have gone through the process 4 or five times and am now hoping the BBB can help. My reference number is **********

    • Initial Complaint

      Date:03/14/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was skeptical to order product & had filled out order on a site but stopped before entering mycredit card. 2 weeks later I filled out on a Pioneer woman site completely. I received that product & then 2 weeks later received from the first site( which is packaged differently) they had added my credit card info to that site order!! Then a month later I get $171.19 worth of vitamins from them & say Im on an automatic order which I at NO time signed up for! I called cancelled & returned for a refund, they received an August 18, 2022 at 1:34 pm. I have called 5 times since asking where my money is & have gotten the same response, the checks coming!!

      Business Response

      Date: 03/17/2023

      Hello *****,

      We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.

      This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 

      Thank you

      Customer Answer

      Date: 03/22/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:03/14/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an unauthorized shipment of a product from Eagle Hemp LLC. On 4/28/22, my **************** card was charged $214.49 for a product (which I did receive by mail). I promptly returned the product according to the instructions from Eagle Hemp LLC. They confirmed that they received my returned product in their warehouse on 5/24/22. After numerous phone calls, an emails, I still cannot find resolve. I continue to get the same run around. They refuse to credit my credit card for the purchase, and said that they would send a check. NOTHING HAS BEEN RECEIVED TO DATE. My reference number at Eagle Hemp LLC is 83C537F9BF. The address of Eagle Hemp, LLC is ************************************************************************. Please advise. Thanks. *******************

      Business Response

      Date: 03/17/2023

      Hello ***,

      We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.

      This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 

      Thank you

      Customer Answer

      Date: 03/21/2023

       
      Complaint: 19590213

      I am rejecting this response because:  This is exactly the same response I have received with all my communication from Eagle Hemp.  They have not followed thru and they clearly have no intentions of following thru with a refund.  This is a matter that should take only a couple minutes in their billing department.  They are operating fraudulently with their claims of 100% guarantee/money back.  Furthermore, the refund is for a shipment I DID NOT AUTHORIZE.  They should not be able to continue with their business online as advertised!!!!  

      Sincerely,

      *******************

      Business Response

      Date: 03/23/2023

      Hello,

      We would like to apologize for the delay that has taken place to refund your money for Eagle Hemp LLC. There have been some problems processing a refund. This is a banking issue that we are still working on.

      We are doing the best that we can to fix the problems, and assure you that you will receive your refund as soon as possible. This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 

      Thank you for being patient with us and be assured that we value you as one of our top customers.

      Yours Sincerely,

      Customer Answer

      Date: 03/23/2023

       
      Complaint: 19590213

      I am rejecting this response because:  Same story different day.  I HAVE NOT BEEN REIMBURSED!  It has been almost a year that I've waited.  I'd like to know how this business can continue to operate in *******?  Perhaps someone will file a class action lawsuit against them...you can read countless complaints about this business on the internet.  

      Sincerely,

      *******************

    • Initial Complaint

      Date:02/22/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      06/08/2022, 06/08/2022, 07/02/2022/08/02/2022. i was charged for these dates and only recieved the product once

      Business Response

      Date: 02/27/2023

      Hello *****,

      We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint.  We take great care to ensure that important matters such as this are properly managed. 

      As per double checking, the second order has been delivered to your mailing address on 7/25/2022 at 11:29 am with the ***** tracking (************) and the third order was delivered on 8/15/2022 at 12:33 pm with the tracking number (276711358044).

      As a one time courtesy, we went ahead and issued a full refund for the last order in August. Due to a technical error, we are unable to issue the refund back to your card, we apologize for the inconvenience. Your refund will be issued as a check and mailed to your home address on file. Kindly allow 4-6 weeks for delivery. We appreciate your patience with this matter.

      Rest assured, the account is canceled and you won't receive any further charges. 


      Thank you

    • Initial Complaint

      Date:02/06/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In May 2022, I ordered botttles of diet gummies from this company. Because they were expensive and I didn't know if they would work, I placed a one-time order instead of a "subscription." On 6/2/22, my bank account was charged the corresponding $199.99. The product was delivered in early June. On both 7/1/22 and 8/1/22, I was charged again. When I received the June shipment, I was confused. The charge on July 1st was $199.99. When I received the July shipment, which contained products I never heard of nor requested, the charge on my card on August 1st was now $213.99. In mid-late August, I spent spent at least 45 minutes on the phone attemting to cancel a "subscription" that I never agreed to and to find out if I could return the product for a refund. At that time, I was notified by the representative that since it had already been past 30 days on the June shipment, I couldn't return it for a refund. When I asked about returning the July shipment, it was very difficult to get a straight answer. I was repeatedly told that I should keep the product and just pay less and then less, etc. I repeatedly stated I did not want to keep the product and demanded a refund. Finally, I was given a return number and the address to send July's shipment back. I was told that they would credit a refund for the $213.99 to my bank account within **** weeks. At the beginning of November, I called again because no refund had been issued. The rep noted that they had received the return, but had not issued the refund so it would be another **** weeks until I received the refund. I stated that that was unacceptable. The rep told me that they would issue the refund in the form of a paper check within 4-6 weeks (mid December). I called again on Jan. 11th because I still had not received anything. On Jan. 11th, I was told that another paper check would be issued to be received in **** bus. days. To date, I still have not received a refund on my credit card or by paper check.

      Business Response

      Date: 02/11/2023

      Hello *********,

      We regret any inconvenience the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.

      Due to a technical error, we are unable to issue the refund back to your card, we apologize for the inconvenience. Your refund will be issued as a check and mailed to your home address on file. Kindly allow 4-6 weeks for delivery. We appreciate your patience with this matter. Thank you.

      Customer Answer

      Date: 02/16/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************************

    • Initial Complaint

      Date:01/26/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 2022 Purchased CBD online from Eagle Hemp (www.eaglehempproducts.com). Eagle Hemp website says product has 30 day money back guarantee (see link for details).March 11, 2022 Received CBD via **** from Eagle Hemp and took medication as directed.Became sick with vomiting and diarrhea. Stopped taking and called Eagle Hemp to cancel any future orders.April 18, 2022 New merchandise from Eagle Hemp arrived.April 26, 2022 Returned merchandise to Eagle Hemp.Reason for return: Previously called Eagle Hemp on 3/11/2022 to cancel all future orders due to negative physical reaction to medication. Received additional unwanted medication.Called Eagle Hemp, per website instruction, to receive a RMA number.Return authorization number: ************* *** Tracking number: ****************** **** of Eagle Hemp CBD signed for the *** package being received at their facility.As of January 2023, no refund has been received from Eagle Hemp.Total charges: $399 (Total now due $445.17 including fees from credit card company)

      Business Response

      Date: 01/30/2023

      Hello Jean,

      We regret any inconvenience the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.

      Due to a technical error, we are unable to issue the refund back to your card, we apologize for the inconvenience. Your refund will be issued as a check and mailed to your home address on file. Kindly allow 4-6 weeks for delivery. We appreciate your patience with this matter. Thank you.

      Customer Answer

      Date: 02/03/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********* and will find this resolution satisfactory once I receive my refund.

      Sincerely,

      Jean Vonk

      Customer Answer

      Date: 04/03/2023

       
      Complaint: 18898653

      I am rejecting this response because:

      I had previous filed a complaint with a response from Eagle Hemp that they would be mailing my reimbursement within 6-8 weeks. It is now more than 8 weeks later with nothing received. See attached initial complaint with Eagle Hemp's response. This is not acceptable.



      Sincerely,

      *****************

      Business Response

      Date: 04/03/2023

      Hello,

      We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.

      This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 

      Thank you

      Customer Answer

      Date: 04/08/2023

       
      Complaint: 18898653

      I am rejecting this response because: Eagle Hemp contacting their billing department does not resolve the complaint. I have not received any contact or refund from Eagle Hemp for the products that were returned. The billing department can confirm no refund was ever mailed. We expect a refund to be mailed within 7 business days. The issue will not be resolved until I have my refund in the bank. 

      Sincerely,

      **** ******

    Eagle Hemp LLC is NOT a BBB Accredited Business.

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