Complaints

This profile includes complaints for F'ing Focus Brain Boost Supplement's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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F'ing Focus Brain Boost Supplement has 3 locations, listed below.

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  F'ing Focus Brain Boost Supplement

  12620 Race Track Rd Tampa, FL 33626-1300

• 

  F'ing Focus Brain Boost Supplement

  P.O. Box 1012 Odessa, FL 33556

• 

  F'ing Focus Brain Boost Supplement

  3 Germay Dr Unit 4-1130 Wilmington, DE 19804-1127

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting to cancel their products for 3 monts, whilst still being charged monthly, but they make it impossible to cancel and have obvious 'glitches' on their website that conveniently only happen when trying to cancel

• Initial Complaint

  Date:03/21/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered samples, not all were sent. No where in my order did it state I was signing up for a subscription. When you go to website you cant find a subscription section. They charged me $173 and change and will not answer emails to cancel or start a return.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company offers samples of its products for a 14 day trial. If you decide you dont want to purchase the product you can log into your account and cancel, otherwise they will ship a 30 day supply of any sample you trialed and put it on a repeat monthly subscription. On 2/17 I requested samples and on 2/28 I received a sample but only 1 of several ordered. On 3/1 I received notice that subscriptions for all the sample products were shipped. I was charged $141. I tried to resolve it with the company but they said its not refundable under any circumstance. I begged them to let me return the package unopened for a refund. What they did for me was cancel the subscriptions and said they were sorry about my samples not arriving and told me they shipped me more samples free. This was after several frustrating email attempts to address all the concerns. Their answer was to reiterate the notice of 14 day trial before a sample turns into a subscription. They did not acknowledge that the shipping took up the entire trial period and they shipped a subscription before day 14. Not their fault they said, about how long a carrier takes to deliver an order. By the way, You pay them for shipping which is advertised as a 2-3 day shipping charge. 1. Trial period is misrepresented to trap you into paying for at least one order of a one month supply of everything you sample.2. Shipping is miscalculated All emails are signed by someone named ****** ******** in customer service. Might be AI. Seems to miss a lot and repeat word for word things from prior emails.I still have my unopened package in case contact with you assists me in getting an agreement to take back the unwanted shipment.

• Initial Complaint

  Date:02/18/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was interested in these supplements for the focus aspect and signed up for the free trial to test their products. Not even a week later I got an email stating that my shipment was on the way and I was charged $158. for supplements I didn't order. I tried to reach out to **************** and they said they wouldn't be able to refund me or accept a return because the product was already shipped even though the product is in "Preship status" so they can just pull it from the pickup.

• Initial Complaint

  Date:02/17/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for shipping for a free, no commitment sample from this company of their supplements. About two or three weeks later they charged me $29.00 for a whole bottle of this supplement. I never once agreed to this. After trying to get in contact with them via their chat (nobody answered this for over a week) and then via email, they finally emailed back saying that because I did not cancel a subscription that I am liable to pay for this subscription. I never filled anything out for a subscription. I simply paid shipping for a sample. They are saying that when you pay for shipping for a sample you are also signing up for a subscription unless you cancel. I emailed them within minutes of being charged. They refused to refund me on my subscription. I wrote several more emails and showed screenshots of their ads on their website which say nothing about the subscription. My subscription bottle didnt ship out for about four or five days after this, but now they are saying that My bottle has already been shipped so they cannot refund it because they cannot stop it. but they claimed they couldnt refund from the first time they responded to me way before the bottle was shipped out. I made it very clear I was tricked and not intentionally ordering a subscription but they say they cannot refund subscriptions. Their website says no commitment sample, how is that agreeing to a subscription? It also says hassle free 100% refund when it is anything but that. Not even mentioning they have no way whatsoever to call on the phone to a manager or supervisor, you can only talk to them through email. I want a refund but most of all want to warn other people this is terrible that they are scamming people this way! I explained I had no idea I was agreeing to that and that I needed that money and they will not compromise at all its terrible customer service and to not even have a way to contact them is awful and shouldnt be allowed.

• Initial Complaint

  Date:02/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came across this business via social media advertising. I never heard of them, but they offered "free samples" and so I picked a couple of these samples to try at home. There are several, albeit subtle, links to details of the subscription that will be automatically created if you request these samples. Upon checkout, where they are supposed to tell you how much it will be when the subscription takes effect, it clearly says "$0.00" (see attachment)- and nowhere in their checkout process, nor in the confirmation emails, do they detail how much it will cost you for the full products.They also advertise that they offer 14 days to try their product, but that clock starts as soon as the order is placed not when you actually receive the product (which they get confirmation of). They do not tell you that during the checkout process. They then sent the samples to me via snail mail and they didn't arrive until a week and a half after I requested them, thus leaving me a mere two days to try their product. Not knowing that the clock started when i requested the order, I thought I had time to try the products I selected- however two days after I received the product they charged me over $100 for 3 bottles of the full product. I requested cancellation IMMEDIATELY upon receipt of the auto charge via email (because they dont answer the phone), but they took several days to respond to that. I complained about all of the above, and their response was basically "oh well". This company, in my view, is a fraud. They operate in a deceptive, unethical manner and I hope they change their ways.

• Initial Complaint

  Date:01/30/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company continues to take money from my account even though I have zero order history, zero subscriptions. I have tried contacting them MULTIPLE times and they will not respond. Yet they continue to steal money from me. They dont have a number to call and they DO NOT reply to emails or live chat. They have taken over $110 from me without authorization. The attachment says I have subscriptions. However I never ordered or subscribed beyond the free trial. I even double checked to make sure I didnt subscribe to anything.

• Initial Complaint

  Date:01/28/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company offers a free sample of their product and tell you to only pay shipping. Once the product is shipped it charges you a subscription fee for their products without asking if you want to continue to purchase from them. There is no way to contact customer service, the ******* and email does not work. There is no phone number.

• Initial Complaint

  Date:01/22/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company wow. I really do hope justice is served to these pieces of work. The fact that this company preys on people trying to get healthy really bothers **** ordered a free supplement, paid for shipping and only 14 days later got charged for a full sized supplement. Immediately reached out and tried to cancel and get a refund. As you can read on many of the other complaints. This company only replies scarcely or with automated replies. Once they did reply, they said its clearly stated on their disclaimer the stipulations for placing an order for their sample. So they take your cc info you use to pay for shipping for their free sample without making an account and use that information to plug into their recurring *************** the way their disclaimer on the check out **** says $0 will be charged every 26 days when you buy the sample. So they violate their own disclaimer. You dont expect to get a recurring charge because youre not buying anything, youre paying for shipping. Anyway they didnt even wait the full 26 days, they charge 14 days in.

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/12/24, I placed an order for product, but upon researching the company further I decided I did not want the products that I purchased because the companyseem to have a bad reputation. 10 minutes after placing the order I emailed the company asking to cancel my order and refund my card. I not receive a response so I followed up the next day, and the next day, and four days later they finally responded stating that they just mailed my product. I asked what I could do about returning the product andthey stated I could return to sender and they would refund my account minus a $10 restocking fee. I immediately return the product and have been trying tocontact them to receive my refund but they will not respond. The product was returned within a week of receiving it. Just seems like a very unethical practice. I did not keep the product or even open the product and returned it immediately and they seem to be disregarding the fact that they owe me a refund. Ive tried contacting them via email and over their chat on their website, but nobody ever responds. They dont have a phone number to contact.Very frustrating.