Complaints

This profile includes complaints for Greenacre Properties, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Greenacre Properties, Inc.

  4131 Gunn Hwy Tampa, FL 33618-8725

• 

  Greenacre Properties, Inc.

  2220 Central Ave Saint Petersburg, FL 33712-1224

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is tied into my complaint on the Legal team of *************************, and I fear they may be working on this together.I moved into my property last June. In December, I received a package that stated my *** fees and when they were do. I *WAS* late, and have NO problem paying the *** and late fees.The *************************** CLAIMS that they sent me a notification of late assessment, but no such letter was EVER received, I have **** Informed Delivery, and I have checked from the date they SUPPOSEDLY sent the letter through the present day, and there is NO record of any letter from them EVER arriving. Not only that, but they never sent it certified or with ***********'s their word versus my **** Emails. EVERY. LAST. ONE. of them. I have evidence, they do NOT.They immediately, without trying to call me or send me a certified letter or knocking on my door - ANYTHING - sent me to collections and their law firm, the 2-star not BBB accredited firm of *************************. Who immediately sent me a threat of lien on my property.I have no problem paying the *** and late fees, but I do not feel I should be obligated to pay the legal fees, as it should NEVER have been sent to them.What Greenacres has done is shady and wrong. It would be akin to me telling them, "I sent you the check" and it doesn't MATTER if they received it. I sent it, so it's their problem.I didn't send them a check, and I didn't receive a letter from them before they went right to the lawyers.If I pay through their lawyers, their lawyers takes the money before they get a *****...so I'm forced to pay the legal fees I object to. THEY incurred those fees because THEY did not successfully get the letter to me. It should be on THEM.

  Business Response

  Date: 04/24/2025

      Once again, The Better Business Bureau has entertained an irrelevant narrative against our company and is trying to mediate outside the constraints of their jurisdiction.   This narrative is being submitted by a Homeowner that is a member of a ********************* that our company manages the *********************************** 
      *********** has no decision-making power regarding the collection policy of the Association, only the Board of Directors has the authority.   The Board of Directors makes all decisions regarding the Association, including choosing which law firm to use for delinquent owners.
     Filing a complaint with the Better Business Bureau against our company will not and cannot resolve any issue that an owner has with the Association since we have no decision-making power on how the Association conducts their business, we just administer the policies that the Board of Directors put into place.
     The Board of Directors has an approved collection policy that does not require Notice of Late Assessment (****) letters to be sent out via certified mail.  THE **** OF FLORIDA DO NOT REQUIRE LATE LETTERS TO BE SENT CERTIFIED. With certified letters costing almost $10 each homeowners associations choose not to send letters certified.   Owners must take personal responsibility.   At the time of closing, owners are clearly made aware of how much homeowner association fees are and when they are due.
     This owner fails to mention that no less than four notifications were sent before the collection process was started:
              05/31/24 Estoppel was providing at closing advising the frequency & due date of the assessment
              07/12/24 Welcome letter with portal key to login onto the associations portal, where payments can be made
              11/26/24 -  2025 Coupons with coupon letter
              02/04/25 Notice of Late Assessment letter
     Neither the Association, nor our company can be held responsible for the *****************************    This owner conveniently fails to mention anything about the payment coupons that were sent out, or the Welcome Letter with additional payment information, or the Estoppel Letter, that, as stated above, clearly shows the amount and frequency of payments due from owners.
           If the complainant continues to make false and defamatory statements against our company, appropriate actions afforded by Florida Statute, Chapter 836 (DEFAMATION; LIBEL; THREATENING LETTERS AND SIMILAR OFFENSES) will be taken.  We will have no further communication on this matter.

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 23207801
  
  I am rejecting this response because:

  They have evidence they CREATED the notice of late assessment, but there is no evidence they actually sent it.
  
  I have evidence that no notice of late assessment was ever received at my door. It doesn't matter that they can show they CREATED the letter on 2/4/2025, unless there's evidence it was RECEIVED at my mailbox, they might as well have never sent it.

  They keep saying they sent it, but they have not taken steps to ensure it was delivered. There was no signature required, no tracking, nothing. It's their word versus my many, many **** Informed Delivery emails that show that no such letter ever came to my mailbox.

  I would ask them, if someone showed them a picture of the payment check and said they sent it - would they consider it paid? The obligation of payment appears to have been made when the picture of the check is shown - this is what they expect me to accept.
  
  And because they then sent it to their law firm without ensuring the letter GETS DELIVERED, it costs me an additional 270 dollars I should not have to pay.
  
  I would happily pay the 260 I owe THEM, but THEY did not ensure a letter was RECEIVED. And it was not. Once again, I have PROOF it was NEVER received in my mailbox. I'm not asking them to take my word for it. I'm happy to provide EVERY SINGLE DAY of **** Informed Delivery Emails to show the letter NEVER reached my mailbox.

  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:03/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sunrise Villas HOA and Managment compnay Greenacre Properties **** violated personal right.Treated unfairly.They are not protecting homeowners require by Florida *** ****.Sunrise Villas HOA and Managment compnay Greenacre Properties *** offer subpar service.

  Customer Answer

  Date: 03/30/2025

  Good morning,

  Below please find the details requested.

  Problem Reported: On December 28, 2023, I reported a damaged exterior wall panel problem to the ***-hired company Greenacre ******************** Mr. **** ****. I followed up with Mr. **** almost weekly/monthly. Eleven months went by with no solution.
  
  Action Taken: In November 2024, I contacted Mr. **** and asked if *** would pay for the repair if I hired an outside vendor to fix the problem. Mr. **** discussed my proposal with the *** board and approved of the proposal I shared.  I contacted an inexpensive contractor and requested a quote. On November 9, 2024, I submitted a quote received from the contractor to Mr. **** for approval. Mr. **** approved the quote via email. 
  
  On December ******** the contractor completed the job, I paid him the amount agreed, notified Mr. ***** and asked him to mail payment to the address on file. I followed up with Mr. **** for the payment, but days went by, and no response was received from Mr. ******************** reached an impasse and notified Mr. **** and the ********* stating I had paused the monthly *** fees for 3418 Sunrise Villas Court South until I re-coup my expenses.
  
  The irony is uncanny: I pay $254.49 monthly. The cost of this repair work was $295;it could have been more than $500 for ***s contractor. I spent 11 months following a simple request, I came up with a plan to fix the problem. The *** ignored my payment request. 
  
  I finally received the payment from the *** on January 27, 2025. After receiving the payment, I went online (****************************************************************)paid for January *** fees, and enabled auto pay. To ensure my account was up to date, on Friday, March 21, 2025, I checked my account online and noticed my access was blocked. I contacted Mr. ***** he replied, Hello it appears you missed a payment back in January; they sent you a past-due notice in February,and this property was sent to the attorney for collections in March per the collection policy for non-payment."
  I contacted Mr.***** ********** for assistance, but to date no response has been received.Instead, I got a letter from ************************** on 3/25/2025 stating balance owed $812.23. To stop ongoing aggression, I went ahead and mailed the payment on 3/25/2025.
  
  Noted Aggression: The above proves that Sunrise Villas *** Board and Greenacre *************************** violated fundamental professional standards. The ********* and Greenacre representative are egoistically motivated, they practice exploitation, oppression, and aggression. Some examples are outlined below:
  
  They have demonstrated an willingness to enforce unfair tenant screening practices. 
  Mailed an Out-of-Compliance Notification letter to my tenant for the dog that belonged to the neighbor.
  Sent an Out-of-Compliance Notification letter to my tenant stating their dog left f**** outside of my house. It was the ********* members dogs f**** outside. This disgrace was captured and stored in Ring camera footage. 
  Not allowing law Enforcement officer, one of my tenants to park in guest parking for extra days.
  Lack of responsibility to fix outside water damaged during the rainy season.
  
  Outcome: I would like *** and Greenacre Property to pay $4500 for my loss. Itemized costs will be provided upon request. 
  
  Sincerely,
  
  ******

  Business Response

  Date: 03/31/2025

  This is a vague, nonfactual, almost incomprehensible statement.    No one would be able to respond.   Close out this "complaint".

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 23116732
  
  I am rejecting this response because: factual records speak for themselves; evidence retained.
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 04/02/2025

  Our company will no longer respond to this inane, baseless rambling.

  The Better Business Bureau should take time to screen communications, or it will become obsolete.

  Close this case.  As stated, we will no longer respond. 

  Business Response

  Date: 04/28/2025

  Once again, The Better Business Bureau has entertained an irrelevant narrative against our company and is trying to mediate outside the constraints of their jurisdiction. This narrative is being submitted by a Homeowner that is a member of a ********************* that our company manages, ***************  Our contract is with the Association, not the homeowner.
      *********** has no decision-making powers regarding the actions of the Association,only the Board of Directors has the authority to make any and all decisions on behalf of the Association.   This owner has fabricated claims regarding Mr. **** authorizing anything regarding repairs,the President of the Association is the one who did so and is the only one who has the authority to do so.  *********** has no authority to expend funds on behalf of the Association.   The Board of Directors makes all decisions regarding the Association, including what repairs are the responsibility of the Association and whether or not the Association has funds to pay for them.  Non-emergency repairs, such as the ones mentioned in the complaint, were unable to be afforded by the association because of lack of funding by owners at the time of reimbursement.   *********** has nothing to do with the Board of Directors decisions regarding which repairs are a priority.   Because of the age of the Association and the lack of funds, the Board has decisions to make.
              This owner also failed to mention that the bill that they wanted reimbursement for included work that was not the responsibility nor authorized by the President to be accomplished.  Meaning, after the President discussed the scope of work that could be authorized by the Association, the owner had the vendor do extra work that was not authorized.
     Filing a complaint with the Better Business Bureau against our company will not and cannot resolve any issue that an owner has with the Association since we have no decision-making power regarding how the Association conducts their business, we just administer the policies and directives of the Association and the Board of Directors.  
              This owners inaccurate statements in this complaint are so numerous, we are not going to reply to the many inaccurate statements, such as letters being sent in error.
              The owner has five rental units, and his numerous tenants have violated numerous deed restrictions of the association, which this owner fails to mention.
              As far as any owner of any homeowners in any homeowners association in the state of *******, no owner can withhold maintenance fees for alleged/perceived actions of the Association.   Any owner in the State of ******* is subject to the deed restrictions of their association and withholding payment will result in the same consequences for all owners, per the laws of the state of ********   *********** has nothing to do with this process, except to carry out the collection policy of the association as outlined in the Florida Statutes.
     If the complainant continues to make false and defamatory statements against our company, appropriate actions afforded by Florida Statute, Chapter 836 (DEFAMATION; LIBEL; THREATENING LETTERS AND SIMILAR OFFENSES) will be taken.  *********** will have no further communication on this matter.

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked the Greenacre for an assessment pay off amount. I was told it was10,245,45. I wrote a check for that amount and they cash the check. Now I'm being told I owe more despite Feb and march $200.21 was drawn each month. I also paid $634.45 on march 1st. Despite that they say I still owe for march but it clearly has been paid.

  Business Response

  Date: 03/14/2025

  This owner has left out some important facts.  This owner was given a payoff number and was told that the payoff amount was good through 1/5/25.    The owner didnt write the payment check until 1/17/25.   The account accumulated interest due during the difference in time.    The owner also stopped his ACH payments on 3/4/25 so there is a balance due for his March maintenance fees because of cancelling his ACH payment.    He can contact the office for a statement of his account which will clearly show the extra interest due for the special assessment and non-payment of the March maintenance fees.

• Initial Complaint

  Date:11/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am deeply disappointed with the management team overseeing the **************************** Their poor communication and delayed responses have resulted in an unjust and unreasonable fine being imposed on me, a situation caused entirely by their failure to address the issue in a timely ********* August 2024, *** ******, CAM, failed to respond to my initial email regarding a violation correction. It wasnt until October 2024 that I received a letter from the *** informing me of a fine for the unresolved violation. When I raised this issue, Sai apologized and stated the violation would be closed. However, later that same day, I was informed that the paperwork submitted did not meet the requirements. I promptly followed up within hours, asking if an addendum would suffice, yet despite multiple emails and voicemails, I received no response until after being fined $*******, the management team claims I should have attended a board meeting to dispute the fine, despite being told earlier that the violation had been resolved. This level of mismanagement and lack of accountability is unacceptable. I have requested to escalate this matter to higher management but have yet to be contacted.Greenacre appears to be overextended and unable to provide adequate support to homeowners who are trying to comply and resolve issues. Instead of taking accountability for their deficiencies, they place the blame on homeowners. This is not only unprofessional but demonstrates a clear lack of commitment to effective management and customer service.

  Business Response

  Date: 11/26/2024

  Once again, The Better Business Bureau has entertained an irrelevant narrative against our company and is trying to mediate outside the constraints of their jurisdiction.   This narrative is being submitted by a Homeowner that is a member of a ********************* that our company manages.   ************** contract with the ********************* specifically precludes any homeowner from being a Third-Party Beneficiary to our management agreement, hence this Homeowner has no business relationship with Greenacre Properties.   In other words,this Homeowner is not a customer of **********************, they reside in the ******************************, which is our client.  This Homeowner needs to lodge a complaint against, and seek resolution with the correct entity, *******************************
      *********** has no decision-making powers in the matter of fines imposed.   The Board of Directors imposed the fine and they are the only ones with authority to remove it.   The Board of Directors makes all decisions regarding the Association, including what constitutes a violation, deciding whether the violation has been fixed and when to fine homeowners.  This homeowner will need to seek resolution with his ***************************** of Directors. The Board already has declined to remove the fine, and Greenacre Properties has no authority to remove the fine, hence it is useless to file a complaint about us since we have no power to resolve the issue.
  As opposed to the alternate story the owner has fabricated, the real facts in this matter are the following;  
     Every inquiry from this owner to our company has received a prompt reply.   It is the owner that does not communicate with us/the Association and refuses to follow Association procedures. No less than three staff members have been trying to assist this owner, but this owner refuses to follow the Association rules, instead this owner is choosing to lodge a bogus complaint with the BBB that will resolve nothing until the owner follows the Association rules.
     A violation letter was issued after this owner failed to follow the rules of the Association and have a valid lease on file for their rental house.  The Board directed that a violation notice be issued to the owner for failing to have a lease on file, as required by the governing documents. The violation was issued with a specified timeframe for compliance. The owner submitted a lease and stated to Sai that the issue was corrected.   Sai told the owner that ***** submitted lease complied with the Association rules, then the violation would be closed.  Upon review of the submitted lease, it was found that the submitted lease contained "month-to-month"language, which the Association does not accept. The assistant manager informed the owner of this via email, requesting a fully compliant lease.  The owner did not respond to the email or submit a corrected lease.  The compliance period elapsed without a response; the fine hearing notice was sent to the owner. The owner chose not to attend the scheduled fine hearing to contest the fine or provide any additional documentation. The Board upheld the $100 fine due to the lack of a compliant lease on file and the owners failure to engage during the hearing process.  After receiving the fine, the owner contacted us to request that the fine be waived. The owner was informed the Board was not waving the fine.  The owner was again informed they can address the Board directly at the next meeting on December 16.    Attending this meeting and addressing the Board is the only way the fine might be waived.  The owner has yet to submit a fully compliant,fully executed lease. 
           If the complainant continues to make false and defamatory statements against our company, appropriate actions afforded by Florida Statute, Chapter 836 (DEFAMATION; LIBEL; THREATENING LETTERS AND SIMILAR OFFENSES) will be taken.  We will have no further communication on this matter.
  

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GreenAcre sent us a notice of *** Rule violations: Mowe the grass, clean weeds etc. (May, 2024) We contacted them - specifically July ******** and notified them we mowed the grass clean the weeds and were ready for inspection. (June 1, 2024)JG - Replied back to us the next day "I will be reviewing your property next" (through e-mail again)(June 3, 2024). We left the country for a whole month (June 10, 2024), during our time away my neighboor looked after the property and at some point he notified me the grass needs mowing and we agreed that he would have his mowing company mowe our grass; which they did for a small price.The night we arrived (July 11, 204) from a very long trip from ******, my son and I mowed the grass again for good measure.A few days later (it was a weekend) we get our mail and notice we have multiple registered mails to pickup. We pick it up and find out that we were not in compliance as review by July ******** before we left but she never replied back to that e-mail to let us know.There was no way for us to know that her review did not meet her standards and take action to comply. During our time away and without any communication with us they started fining us $100.00 a day for 10 days due to non-compliance (not exactly sure of dates I think June 24-June 30). We were unaware of all this going on.We asked for a meeting with GreenAcres and the *** but July asked us to write the events and send pictures and she would explain to the ***. After again sending all this to her through email - she came back and said the *** already decided.I find this unprofessionall and believe this is an oversight by July ******** because I had reasonable expectation that if something was not OK with the original work, and since we were in email communication, she would reply back to the same e-mail thread with comments. The registered letters never reached us in time to be able to take action. July was new and did not handle this properly.

  Business Response

  Date: 09/12/2024

  Once again, The Better Business Bureau has entertained an irrelevant narrative against our company and is trying to mediate outside the constraints of their jurisdiction.   This narrative is being submitted by a Homeowner that is a member of a ********************* that our company manages.   ************** contract with the ********************* specifically precludes any homeowner from being a Third-Party Beneficiary to our management agreement, hence this Homeowner has no business relationship with Greenacre Properties.   In other words,this Homeowner is not a customer of **********************, he is a resident in the *************************************************, which is our client.  This Homeowner needs to lodge a complaint against, and seek resolution with the correct entity, *************************************
      *********** has no decision-making powers in the matter of fines imposed.   The Board of Directors imposed the fine and they are the only ones with the authority to remove it.   The Board of Directors makes all decisions regarding the Association, including what constitutes a violation, deciding whether the violation has been fixed and when to fine homeowners.  This homeowner will need to seek resolution with his ***************************** of Directors. The Board already has declined to remove the fine, and Greenacre Properties has no authority to remove the fine, hence it is useless to file a complaint about us since we have no power to resolve the issue.
            Even if homeowners are out of town for an extended period, it is still their responsibility to follow the Association guidelines while they are away and make appropriate arrangements. This has nothing to do with *****, the ********************* Manager,not sending an email.  There is a procedure set in place by the Board to address violations and that procedure requires letters to be sent, not emails. 
       The facts in this matter are;   A 1st Notice was mailed to the homeowner on April 26th for lawn upkeep mow/trim and a 2nd notice followed on May 17th with no compliance by the homeowner.  There was plenty of time to remedy the violation before the homeowner left the country on June 10th.  The address was then added to the June ***** agenda for the ***** to review. The ***** drove by the address, and they decided the violation had not been taken care of by the homeowner and they imposed the fine.  
       On June 13th a 14-day notice was mailed to the homeowner who did not contact the office or attend the fining meeting.  When he returned from ******, he received the certified letters and contacted ***** about the fine. She informed the homeowner he could send information in requesting an appeal of the fine.  This request was forward to the ***** who reviewed the homeowners request and removal of the fine was denied by the Board of Directors.  A copy of the denial letter from the Association is attached.

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** at Greenacre Property preformed a bait and switch. I call and spoke with her about a late payment. She assured me it was no issue and happens all the time. I had trouble figuring out how to get them a payment made. Once payment was made I called to inform them. A few week later I got a letter from their lawyer with additional league fee. Their law firm is ******** Law. It took me over 2 weeks and 4 calls to even get a response from Greenacre and ********. I was told I waited to long and I should know better. Even though this same person just a few weeks earlier told me it was not a problem. I feel they and their law firm are in this just to make people pay more money and it is a bait and switch situation. ******** needs to be fired for lieing to residents and if not this just shows how corrupt Greenacre Property is.

  Business Response

  Date: 11/16/2023

  Once again, The Better Business Bureau has entertained an irrelevant narrative against our company and is trying to mediate outside the constraints of their jurisdiction.   This narrative is being submitted by a Homeowner that is a member of a ********************* that our company manages.   Our management contract with the ********************** specifically precludes any homeowner from being a Third-Party Beneficiary to our management agreement, hence this Homeowner has no business relationship with Greenacre Properties.   In other words,this Homeowner is not a customer of **********************, he is a resident in the Calusa Trace **********************, Calusa Trace is our client.  The homeowner needs to lodge a complaint against, and seek resolution with the correct entity, Calusa Trace **********************.
      Our company has no decision-making powers in the matter of the Associations collection policy regarding delinquent homeowners.  It is the ***** of ********* that makes all decisions regarding the Association,including when to turn a homeowner to their attorney for collections. This Calusa Trace owner will need to seek resolution with his ********************** and their attorney.   The attorney he references is not Greenacres attorney, it is the Associations attorney. 
      The real fact in this matter is that the homeowner called September 11th, he told ********* that he was going to make the payment to the Association on-line after receiving a late letter from the Associations attorneys office.   This homeowner did not make a payment until six weeks later in October; he wrote a check and mailed it.   Because he didnt pay until October, he was late and was sent to the attorney for collections.  The Associations collection policy was followed properly by Greenacre.   The homeowner isnt accepting responsibility for his actions of paying late.  
     Our company has no power to resolve this situation, hence we will have no further correspondence on this matter since it is a matter between the Homeowner and the Calusa Trace *********************. We are only facilitators of the ***** of ********* decisions. We urge the Better Business Bureau to carefully analyze the facts in future submissions to them, before assuming the submission has any relationship to the business named in the allegation.
         If the complainant continues to make false and defamatory statements, appropriate actions afforded by ******* Statute, Chapter 836 (DEFAMATION; LIBEL; THREATENING LETTERS AND SIMILAR OFFENSES) will be taken.

  Customer Answer

  Date: 11/16/2023

  The company in question is Greenacre Properties *** located at **************************************************************************. There phone number is ************.

  Business Response

  Date: 11/30/2023

  As previousy stated:  "Our company has no power to resolve this situation, hence we will have no further correspondence on this matter since it is a matter between the Homeowner and the ************************************

• Initial Complaint

  Date:10/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a formal complaint against the Long Lake ****************************** (LLRMAI) and its contracted management company Greenacre Properties, Inc. (GPI). Both LLRMAI and GPI are besieged with wrong doings, unfair malpractices, stupidity and pathetic lies. The *** fees are constantly increasing yet homeowners are getting no better services. Illicit and false *** violation notices were sent out with no due diligence, and without follow-up to close the cases, which mostly were false. Most recently in mid-August 2023, I was accused of not painting 3 streaks (shades) of exterior wall at the right side of the house. The fact was that it was painted several times over and over again, the last time being in late September 2023. All of a sudden, I received a violation notice from the ******************* law firm (counsel to LLRMAI) falsely claiming the entire exterior need to be repainted. This ******************* law firm failed to do due diligence and did not do its homework. I feel that I was being targeted because I value privacy, tranquility, peace and ******** and integrity of the neighborhood and process, and not bickering, clowning shows, and distorted pride.As a general comment, the Book of Standards for the broader Long ******************** is meant to be a guidebook, just that - a reference point for homeowners. GPI and LLRMAI should not use the Book of Standards as a blueprint to enforce compliance and cleanliness of the community. Conformance should be in spirit, and not to the letter by the book.

  Business Response

  Date: 10/30/2023

  Once again, The Better Business Bureau has entertained an irrelevant narrative against our company and is trying to mediate outside the constraints of their jurisdiction.   This narrative is being submitted by a Homeowner that is a member of a ********************* that our company manages.  Our management contract with the ********************* specifically precludes any homeowner from being a Third-Party Beneficiary to our management agreement, hence this Homeowner has no business relationship with Greenacre Properties.   In other words, this Homeowner is not a customer of **********************. The homeowner needs to lodge a complaint against, and seek resolution with the correct entity, Long Lake **************************** to which they belong as a member. Our company has no decision-making powers regarding violations.   It is the ***** of ********* that make all decisions regarding the community, including whether or not they deem a violation has been remedied and whether or not to take legal action against a homeowner. This Long Lake Ranch owner will need to seek resolution with his community association.  Our company has no power to resolve this situation, hence we will have no further correspondence on this matter since it is a matter between the Homeowner and the *********************. We are only facilitators of the ***** of ********* decisions. We urge the Better Business Bureau to carefully analyze the facts in future submissions to them, before assuming the submission has any relationship to the business named in the allegation.
         If the complainant continues to make false and defamatory statements, appropriate actions afforded by Florida Statute, Chapter 836 (DEFAMATION; LIBEL; THREATENING LETTERS AND SIMILAR OFFENSES) will be taken.

• Initial Complaint

  Date:09/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted the *** for The Retreat at **** Homes and the developer Greenacre Properties, Inc. regarding the swamp in the back of my home and other residents' homes that just gets worse with time. A pond is a body of clear water. I have lived at this address since May 1st and keep asking about what was being done about this mess of a pond that has now turned into a swamp. Greenacre keeps being cheap and spraying it with weedkiller and it's just getting worse. This pond needs to be Dredged. Why would this not be upkeep? **** homes have new homes being built around it? I have contacted the builder **** Homes and filed a complaint with them as well. All above keep passing the buck. Meanwhile, people have spent good money to build here and have to look at this horror. I will be contacting consumer affairs regarding this issue. Since no one is doing anything about this. We want this corrected not later but now because now is later. It needs to be dredged and whatever else comes with the dredged process. We are also missing other things promised in writing like the dog park and back road out. Nothing is being done. Everyone has been told to wait until we hand it back over to the residents. I don't understand why it's not being taken care of now and in the entire build process. Why would any builder and *** just let the property go to look anyway? We all want this taken care of now not later. I will not buy from **** Homes ever again. They both seem not to care and are just after your money.

  Business Response

  Date: 10/06/2023

  Once again, The Better Business Bureau has entertained an irrelevant narrative against our company and is trying to mediate outside the constraints of their jurisdiction.   Unfortunately, this homeowner doesnt understand the role of a management company such as ours.   The Complainant refers to us as the developer, we are not the developer. JES Properties is the developer, and the pond is under developer control.  This means that our company doesnt even have the power to do anything about something that hasnt been turned over to the Willow Bend **********************.  We manage the ********************** and can only be involved in property under the control of the Association.     Since it is still under Developer control, it is the developers responsibility to maintain the pond.  They are financially responsible to take care of it. Our company has no authority or power to take any action in this matter.  It is also the developers responsibility to provide other items listed in the complaint such as a dog park and back road out.    Because of everything mentioned above, we will have no further correspondence regarding this complaint.  It is a matter between the Developer, JES Properties and the Homeowners. We urge the Better Business Bureau to carefully analyze the facts in future submissions before assuming the submission has any relationship to the business named in the allegation. If the complainant continues to make false and defamatory statements against our company,appropriate actions afforded by ******* Statute, Chapter 836 (DEFAMATION;LIBEL; THREATENING LETTERS AND SIMILAR OFFENSES) will be taken.

  Customer Answer

  Date: 10/09/2023

   
  Complaint: 20665907
  
  I am rejecting this response because: Greenacre properties **** is the acting *** for this property. The Retreat at Willow ***** This is the company who resentences were advised to go to. We have lived here since May 2023 and nothing looks like it's been done to better the ponds. There have been a lot of complaints from other residents regarding this issue with the ponds being overgrown.

  This is my correspondence with Greenacre rep. **************** on 09/19/2023. her response was. I understand your frustration regarding the appearance of the pond. We are the management company who oversee the *** while its in developer stage until turnover. We are working with the pond vendor to get all 11 ponds in Willow **** in a better overall appearance for the community. It will take some time as its a lot to clean up but there is a plan in progress to get these ponds under control. It will take some time but in another month, you should start seeing some results. Please let me know if I can assist you with anything else.
  

  Greenacre is the *** at this time in this community, The Retreat. The pond needs to be dredged otherwise it will keep growing back. Your company is who **** Homes is directing homeowners to.

  I retract my statement regarding the dog park and back road. This is an issue with the builder **** Homes and developer **** another complaint has been filed regarding these issues.

  Sincerely,
  
  *******************

  Business Response

  Date: 10/16/2023

  The complainants statement Greenacre Properties is the acting HOA for this property is so untrue, inaccurate, and erroneous that it cant even be addressed.  The facts are, the developer is in control of the ********************** and until turnover occurs, they are the decision makers, and the entity funding items like pond clean up. Greenacre Properties, Inc. is the management company and takes direction from the ***** of **************** The ***** of *************** is currently under the control of the developer is the entity that is the decision maker and controls all expenditures. The information received from the assigned community association manager, ************** is merely a relaying of information from the ***** of **************** Once again, the ***** of ********* (currently under developer control)is the decision maker and controls expenses. No management company has any financial liability to any community association.  Matter closed.

  Customer Answer

  Date: 10/19/2023

   
  Complaint: 20665907
  
  I am rejecting this response because: We the homeowners are being told that we have to go to our acting HOA who is listed with **** Homes as Greenacres at this time. I've been advised that this is in place until the builder and developer hand it back over to the residents. Your company's name "Greenacres" is on a list of HOA's to continue on as our acting HOA after the builder hands it back over to the community residents. Of course, after a vote from all residences on who's decided to retain. Why would we be told to come to you, if you're not the acting HOA for The Retreat at Willowbend a ******************** When I called **** Homes corporate office in *******, I was given your company's name and number to contact as the acting HOA regarding complaints about the pond and other community corrections. If you're not the acting HOA then who is?  If you're not the acting HOA for this community The Retreat at Willowbend, then I would strongly suggest that you advise **** Homes and the community developer to take your name off their *** call list. Because I and all other residents in this community are being told that Greenacres is the acting HOA for The Retreat at Williow ****. This may be a temporary placement between you, **** Homes and the developer but the residences here at The Retreat have been given your company name to contact in the meantime.

  Sincerely,
  
  *******************

• Initial Complaint

  Date:04/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged with a **** dollar fine including legal fees for a late *** payment of $75.00 (annually). This seems to me to be an criminally excessive charge for a mistake that was made on my part. Upon doing research the *** company claims to have sent 2 certified mail bills stating that I will be fined and owe them money. The first of these "certified mail " letters upon tracking never even arrived at the post office, it was never actually sent and the 2nd was never signed for and was returned to sender. The *** has my email and several other methods of contact but never once attempted to contact me. When I tried to pay the initial $75 dollar fee I was unable to access my account and tried to call several times to create an account or reset the password, none of the calls were ever answered. The only mail I ever received from the *** was about replacing grass in the yard which was resolved immediately. I find these charges completely unreasonable especially considering we pay our CDD through the mortgage every month on time and that total is significantly more then the $75 annual charge. They are now threatening to take our over $500,000 home over charges of $75. This type of action is uncalled for and this could have been handled in a much more compassionate and civil way.

  Business Response

  Date: 04/24/2023

  The Better Business Bureau has entertained an irrelevant narrative against our company, and is trying to mediate outside the constraints of their dominion.   This narrative is being submitted by a Homeowner that is a member of the ******* ***************************** This Complainant is not a customer of **********************, ******* Ranch is our customer.  The Homeowner needs to lodge a complaint against, and seek resolution with the correct entity, ******* Ranch.  As evidenced by the attached documents, it is evident that Greenacre Properties, Inc. did not send this owner anything referenced in their complaint.  ******* Ranch, via their attorneys office, has taken all actions against this Complainant.  They have been late in paying their $75 maintenance fee to the Association for the last three years, the Complainant is well aware of the payment deadline and consequences.   Attachments clearly show the letters are from the attorneys office, not our company.   If the intended recipient of certified mail refuses to accept receipt, that is their decision.   The same correspondence sent in the certified mail is also sent via **** regular mail, which is evidently how the owner knows about the $3,288.66 amount owed.
  
  It would be up to the attorneys office to communicate via email once the account is placed with their office, again, our company does not have the option to use email communications once the account has been placed with the attorney.    Our company has always responded to ************ communications, including their phone call immediately before they wrote this complaint.   The Complainant would not listen to the facts in that phone call.   The facts are, once an owner has been turned over to the attorneys office by ******* Ranch, our company can no longer accept payments on behalf of ******* Ranch.    The owner is required to communicate strictly with the attorneys office to settle the matter.  They could not access their account to make a payment via the Association payment portal, because their account was at the attorneys office and only payment made directly to the **************** is acceptable at this point in the process.
  
  We suggest the Complainant set up their annual payment using the free ACH service available and have the bill paid directly and automatically from their bank account.   ************ is available to all homeowners, and they are reminded about this service every time they receive their bill from their homeowners association.
  
  It is completely under the control of the ******* **************************** to settle this bill with the *********************************** has no authority or power to take any action in this matter.  Because of this, we will have no further correspondence regarding this complaint, since it is a matter between the ******* *************************** and the Complainant. We urge the Better Business Bureau to carefully analyze the facts in future submissions before assuming the submission has any relationship to the business named in the allegation. If the complainant continues to make false and defamatory statements against our company, appropriate actions afforded by Florida Statute, Chapter 836 (DEFAMATION; LIBEL; THREATENING LETTERS AND SIMILAR OFFENSES) will be taken.

  Customer Answer

  Date: 04/25/2023

   
  Complaint: 19965133
  
  I am rejecting this response because:
  ********************************* at green acre properties has clearly stated that we do not have access to our account. I could not setup an account with the number and proper billing information. I only received the 3rd notice from the attorneys office which included the new charges. I never received the first 2 notices. And your company is responsible for the ******* ranch ***.
  Sincerely,
  
  *****************************

  Business Response

  Date: 04/25/2023

  The Complainant is not grasping the facts of the situation.   Our company, as stated, has no power or authority to take any action in this matter because of delinquency.   They must deal with the ******* Ranch attorneys office to settle their debt.   Once the Complainant has paid ******* Ranch in full, they will have access to set up their account and make non-delinquent payments going forward. Also,as stated, they have the availability to set up an automatic payment.  This final communication is given as a courtesy to restate the fact that the Complainant has to deal with ******* Ranch Attorney, who is the responsible party to collect this debt.   Making a complaint to the BBB will not change the facts, nor provide any resolution.

• Initial Complaint

  Date:02/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greenacre Properties is responsible for managing HOA matters in my community. I pay an HOA fee annually, and part of what I am owed as a paying member of the community is timely resolution to outstanding issues, and communication from my Association Manager.*** received multiple fining notices from Greenacre over situations that I can not be fined for, per our very own HOA guidelines.Ive tried to resolve the matter with phone calls to my Association Manager, ******************************* and never received an answer. *** left voicemails. Ive sent 9 emails, none have been responded to. This group is not acting in good faith.I had to drive down on Friday 2/10 after a secretary refused to put my call through. I spoke with *********************, who was very professional, however, provided no resolution to my matter.The fact that I pay money for a service and cant get a response in a years time from ********* is unacceptable. Nobody will respond to my attempts at phone calls. Now the byproduct is they are outdated on information and Ive been issued fining notices.I have proof of emails sent that have gone unresponded to.

  Business Response

  Date: 02/16/2023

  It is very difficult to address statements by homeowners that dont understand the difference between their ********************** the *******************  The ****************** serves as the messenger of the rules and regulations that owners must abide by, which puts the management company in a very difficult position of relaying answers to owners, answers that they do not want to accept.   Deed Restricted Communities have strict policies regarding compliance to their Deed Restrictions that owners have agreed to abide when purchasing their home. He did not receive fining notices from Greenacre Properties, the notices are from the ***** of ********* of the Association.
  
  ****************** has a Deed Restriction Violations regarding a fence he installed.  This matter is now being handled by the Associations attorney.  There will be no resolution until ****************** provides the attorney with the information that they requested.
  
  Another violation was regarding mulch, he refused to correct unless his neighbors corrected the same violation.   Owners fail to realize that all owners are under the same restrictions and all owners are in violation and need to correct violations regardless of what their neighbors are doing.    
  
  As for his claims that he cant get anyone to schedule a call with him, we absolutely refute this claim, since we have documentation and a complete history of ever phone call that comes into our office.   He names ******************************* by name in his complaint as being the ********************* Manager who did not respond to his phone calls.  There is no call history of him calling ****************   ********* is not the person who has been corresponding with him, his non-compliance issues have been handled by *********************************, Vice-Presidents of ********** Services.  He states that 9 emails have gone unanswered, but in fact, all of his emails have been responded to within hours of his inquiries, even on the weekends by ********************, unless research was needed. 
  
   As he stated,****************** came to our office last week.   But because of his confusion of how owners are required to abide by their Association deed restrictions, he was given the same answers by ************** that were given to him by **********************************  ************** asked ***************** during their meeting to forward any unanswered emails and provide the date and times of unanswered phone calls, and ****************** has yet to respond to this request, it can only be assumed there are none to forward or provide.
  
   In some of his emails, ****************** dictated that every communication he receives from ever representative of the developer and the management company is a legally binding contract, they are not.  This interpretation is misguided, since owners are not a Third Party Beneficiary to the management contract.
  
  If ****************** has any further questions or concerns he is encouraged to address his concerns to his Communitys ***** of *********, via his ********************* Manager or any member of our VP Team.  At this time in order for there to be resolution, he needs to deal with the Associations legal counsel.   Greenacre Properties, Inc. has no power for resolution in this matter, the ***** is the only entity able to make decisions about their community.

  Customer Answer

  Date: 02/16/2023

   
  Complaint: 19394738
  
  I am rejecting this response because:

  This organization is completely unethical and deserves to be outed as such. I would like to take the time to refute these points one by one, and actually present supporting documentation to show what an absolute mess of an organization this is. The BBB needs to update the rating so that future customers can be well aware of just what kind of company they are engaging with.

  Please refer to the history of responses to each previous complaint against Greenacre. Greenacre makes an attempt to belittle the filing party's intelligence with the same approach, making it seem as if the complainant is incapable of distinguishing the difference between the property manager and the **** Please refer back to my original complaint. The issue I stated is as follows:

  "Nobody will respond to my attempts at phone calls. Now the byproduct is they are outdated on information and I've been issued fining notices."

  I am not filing a complaint because I received a fine and am of the belief that Greenacre issued the fine. I am filing a complaint because Greenacre is responsible for the flow of information that I deliver to them, and providing it to the ***** of ********* in my community. I understand full heartily their responsibilities in this business arrangement. 

  Per Greenacre "absolutely" refuting my claim that I can't get anyone to schedule a call with me, please see the email attached "Meeting Request." As can be seen, on Thursday September 1, 2022 I reached out to both ********************************* and ********************* requesting a meeting. As noted by me in the email, "When would be a good time to meet directly with either of you? I can come into the office of we could schedule a call." "I would like to get on the same page, rather then continue ***************." This is a very clear attempt at trying to resolve this matter in good faith. Please observe ********'s response:

  "Pat, unfortunately our office does not meet."

  We have just now established undeniable proof that Greenacre in their response to my complaint 100% lied. 

  This is a common theme from this organization, and if they would like me to dig into all of my phone records over the last year, I will gladly accept the challenge. For now, please see the attached photo "Call Verification.' Please observe that the phone number of ************ matches Greenacre's phone number. As you will see, the call took place on February 9th, 2023 and lasted 6 minutes. Considering the claim that they track every call that comes into the office, I guess they must have just missed this one! I sat on hold for the majority of the 6 minutes. I was originally greeted by a very friendly secretary who told me she would transfer my call to *******************************. She then got back on the call, asked for my name, and once told, put me back on hold. After a few more minutes, the nice secretary got back on the call, sounded much more concerned, and told me that ********* was actually not available for a call. 

  We have just established lie number two from Greenacre that evidently I never called into their office, as per picture proof of a call.

  On the topic of ******************************* Greenacre claims "there is no history of him calling ****************." As notated by the call record, this has been proven to be factually incorrect.

  "He named ******************************* by name in his complaint as being the ********************* Manager." This is not my assertation. Please see the attached "Fining Notice" document sent by GREENACRE that clearly instructs me to reach out to "your Association Manager, ******************************* at **********************************."

  While ********************************* has been responsive, as I have previously notated, there is absolutely no excuse as to why my community manager has not responded to calls, returned a call (as per clear evidence that I did call), nor did she call after I visited the office on Thursday 2/9. As Greenacre notated, I stopped in the office, I did this because I once again could not get any representative on the phone. After having to cancel my afternoon business appointments, I finally drove into the office and did speak to COO **********************

  Greenacre once again lies in their response in saying "************** asked ****************** during their meeting to forward any unanswered emails and provide the date and times of unanswered calls and ****************** has yet to respond to this request, it can only be assumed there are non to forward or provide."

  I very clearly already provided proof of my call attempt to ********* on 2/9. However, ************** did NOT ask me to provide her with forwarded emails or calls. This is yet another bold face lie from this unethical organization. The reason ************** did not ask me to provide her with forwarded emails is because I came prepared and showed ************** the emails directly off my phone. She saw the emails and even apologized on behalf of ********* saying there is no excuse for her to have not responded to me. ************** asked me to send over to her the legal correspondence from the Association's attorney, this is all she asked for. As a reminder, this was on Thursday February 9th, 2023. Please see attached my email to ************** providing her with her request "Email to ***** and Greenacre." This email was sent timely on Monday February 13th 2023. ************** responded and confirmed that she received the email. No where in her response did she ask me to forward or document any emails or outreaches to ********************************

  Since that is apparently a request of Greenacre, please see attached outreaches to ******************************* that have gone unanswered. The first one entitled "Email to ********* 12-5-22" in which I responded to a notice I received. There was no reply from ********* to my outreach. I challenge Greenacre to prove otherwise (they will not be able to, because this organization is in the business of making unsubstantiated claims backed by zero supporting documentation).

  I have reached the maximum amount I can attach per BBB response, however, I have further outreaches documented to ********* that have gone un-responded to, including one that outlines that I plan to fix my mulching issue (which I did).

  I have very clearly notated and proved that this organization is in the business of lying to save face rather then getting their act together, returning phone calls to residents whose community they manage, and apologizing for unacceptable service. This company should have their rating dropped by the BBB for clearly lying, utilizing deceptive business practices, and mistreating community members.

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 02/23/2023

  If anything, Mr. ******** reply and attachments prove the veracity of our response, but we are not going to continue to have an unproductive dialogue with someone who does not want to comply the ********************** rules, but would rather try to dictate to the Board what he will and will not do.   He has stated several times in past communications that he wont comply with the deed restrictions until his neighbors do, he wont go to the ****************************** Meeting and waste my personal time, and he will not provide to the Association attorney the proper documentation regarding his service animal.   He must deal with the Associations Attorney, communicate with the Board at the *********************** Meetings and bring violations of deed restrictions into compliance for resolution to the situations he has created, or there is literally nothing else we can do for him out of our office, no matter how many times he calls or emails. The Better Business Bureau needs to close this complaint because we will have no further communication on this platform regarding this matter.
  
  If the complainant continues to make false and defamatory statements, appropriate actions afforded by Florida Statute, Chapter 836 (DEFAMATION; LIBEL; THREATENING LETTERS AND SIMILAR OFFENSES) will be taken.