Business ProfileforEid Decor LLC

I purchased an Eid Tree from this seller in December that was marked "in stock." Weeks went by and the seller never provided an update. In late January, the seller sent me a note asking to confirm my shipping address because the package was "refused" by recipient. I confirmed my address and asked what next steps would be and never heard back. I followed up 4 more times with no luck. My wife finally got in touch on Facebook and the seller said since the item was returned, she'd only reship if we paid additional shipping. When we asked for a refund, she kept over $80 to cover her shipping cost. We asked her to send us the original shipping details and I called ups for more info. They said that it appeared the package went to the wrong location by mistake during the holiday rush - the seller apparently mailed the package a month before she first reached out - and the UPS agent said the person that lived at that location must've refused delivery. The ups agent also said that this happens and they have no issue with refunding the shipper - all she has to do is reach out. I told the seller this and she never responded, but she kept almost half of the purchase price and I never got the product. This business is horribly managed and their tactics are borderline criminal. Since ups will offer them a full refund if they do their jobs and call, I want a full refund of my purchase price.