Business ProfileforThe Hive Experience

I have been waiting on delivery of my items by Hive Experience for 10 months and not received the product I ordered. I was initially told 2 months for delivery, it ended up taking 9 months. The company attempted to charge me an exorbitant fee to re-deliver my item I refused to agreed to. The initial delivery attempt of my items failed due to HIVE sending them via the wrong delivery method which I did not agree to. The HIVE claims the missed delivery is my fault because I was not home to receive "White Glove Delivery," however I had specifically specified drop off delivery and HIVE confirmed my method of delivery via e-mail. Additionally HIVE failed to provide the delivery service my phone number to contact me in case of any concerns. I was also not supplied with any contact information or even a name for the delivery company or tracking information so I could not contact them either. I am simply requesting the company process my return in full immediately for 2759.95. The Hive Experience has already agreed to refund me instead of sending my items due to dispute over shipping fees. I've been e-mailing them for 3 weeks since that point trying to get them to process my refund and they have stopped returning my e-mails. I have not filed with small claims court in Tampa, FL. I thought I would contact BBB first to attempt to resolve the issue outside of court. I have included documentation of my purchase, delivery method confirmation from HIVE and HIVE's agreement to refund my purchase price of 2759.95. I will not agree to pay any extra delivery fees I want my refund in the exact purchase amount. Thank you