Customer ReviewsforAdventHealth Tampa

I labored for 24 hours with a broken membrane, no doctor for most of it, and horrible nurses. We suffered a night of mistreatment and neglect. My fluids kept running out, my babies heart rate had several periods where it was dropping, and my blood pressure cuff was hurting me. When all of that was happening, no one came in to refill my fluids, check on us, or shed concern for my pain. There was loud beeping coming from my room and no one would come check it until I hit the call button. They told me that they were monitoring everything outside the room, but they were not. My mom occasionally went to get help when things got more concerning/scary/my babies heart rate was dropping and when she did the nurses were just standing in the hallway laughing and looking at her like she was a burden. Everytime I hit the call button They were very rude. I called and told them about my blood pressure cuff causing me too much pain and asked if it could be adjusted or taken off and the lady told me in such a nasty attitude "No, No you cannot!" Eventually I suffered enough pain and neglect that I took it off and still for several minutes, no one cared or even came in to check on us anyway.During my labor, long story short, 2 nurses were flipping me back and forth like a bed sheet as I had a catheter and other tubes sticking out of me. Initially they told me what side they were going to help me turn to and ended up talking amongst each other, confused, while flipping me back and forth. They hit one of the tubes and caused me to go into more pain then I had suffered before my epidural. When I was literally screaming in pain, they didn't even acknowledge it at all or try to help me. This night was so traumatizing I was also incorrectly stuck with an epidural needle 6 times and the nurse that was supposed to help me just let me go. I feel like if my mom wasn't there and if I didn't advocate enough for me and my baby, that one of us could have died due to neglect and mistreatment.

Thank you for sharing this complaint on behalf of our patient.  Patient satisfaction is our number one priority, and we aim to resolve this matter in a manner that demonstrates our pledge to this commitment.  We will work directly with the patient regarding the concerns.

02/06/2022 @ 11am My daughter was seen at AdventHealth for headache and blurred vision; pain level of 7/10; Tylenol and Zyrtec as needed. While inpatient @ 2pm My daughter went to the bathroom and experienced what she described to me and her sister via text to be a seizure. She texted that she lost consciousness several times as she tried to unlock the bathroom door for the staff. She said she was screaming for help when she lost consciousness and awoke surrounded by nurses; covered in blood with a bruising to her left cheek and her lip busted. The physician told me that he ordered another CT scan following her fall and reported no findings. I visited my daughter @8pm; she was visibly gasping for air; she was wearing a nasal cannula; there was no oximeter nor additional monitoring beyond a bed alarm to notify staff to assist her if she needed to leave her bed. I last saw her at 9:10pm. 02/07/2022 I received a call from the hospital staff stating that her STATUS HAD CHANGED. I could hear alarms in the background. I arrived at the hospital @ 15min later and she was no longer alive. The only evidence of a code having been performed remaining in the room was the breathing tube in her throat and the compression board on the bedside chair. The staff could not tell me why she died. The physician called me to offer condolences for our loss. During the call I asked questions regarding monitoring of her condition after she fell; I told him she was on oxygen when I last saw her, and he stated that he was not aware that she had been placed on oxygen. I asked why she was not being monitored with telemetry etc. and he stated that he had ordered she be monitored closely following her fall and he cannot speak to any occurrences after that time. My complaint is that my daughter was not treated as other similarly situated patients are treated, within the hospital's capabilities and would otherwise still be alive if not for the wanton disregard for her safety. STOP FL FREE KILL LAW

We are working with the family to resolve this concern.