ComplaintsforSun Pavers of Florida, Inc.

• Initial Complaint

  11/26/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Sun Pavers Inc refused to complete the work as contracted because they felt it was too difficult and stated that they don't have the tools to complete the job. They suggested I hire another company to complete their work and then they just walked off the job. I then hired Tucker Enterprise, Inc at a cost of $725.00 to complete the unfished work. Now after several correspondences, Sun Pavers refuses to compensate me the money it cost me to complete the work as contracted. See full details in (attached) documents (BBB complaint, Sun Pavers contract, Sun Pavers work diagram, and Tucker Enterprise invoice). I am writing to BBB to help me resolve this breach of contract and compensate me the money I paid to complete their unfinished work. Thank you Company Name: Sun Pavers of Florida, Inc. Postal Address: 4516 W. Linebaugh Ave. Tampa, FL 33624 Business Hours: Mon - Fri. 8am - 4pm. EST Phone: (813) 968-2319 Email: ************************* Date of Contract: April 29, 2021 Date Work Commenced: August 4, 2021 Date Woek Completed with sealant: September 8, 2021

  

  Business response

  01/27/2022

  Business Response /* (1000, 5, 2021/12/08) */ The customer and I had a conversation on the jobsite regarding the issue at hand during the installation. During the installation we had to remove a tremendous amount of tree roots in the paver area causing excessive labor and time which I did not charge any additional costs. I also explained that it was not clearly explained that we would need to carry all the materials for the installation around 7 houses to get the materials to the work area. This included 6 pallets of pavers, 6 buckets of soil, and 6 buckets of base material. This was about 300-400 yards per trip. I had to rent a tracked bobcat for two days to transport the materials over his lawn area. The tracks were required to ensure we did not damage the lawn. When it came to the drain location, the customer and I agreed on where to terminate its location. I explained that the only way we would continue the drainage piping would be additional costs and damage to his yard. We did have the proper equipment to complete the project under normal conditions, but upon commencing project it was determined there were unforeseen conditions which caused additional labor and time and would require additional equipment. At no time did Sun Pavers tell the customer that we would pay them to hire another company to install drainage piping. On August 10th the customer asked us to return to make a change to the shape of the patio and made no mention of changing the drainage design as we had installed it. On August 24th the crew returned to the site to do the revision to the patio. Everything was satisfactory after the change in the patio and we proceeded to schedule the last step of our work: cleaning and sealing the pavers. This portion was done on September 8th. The final invoice was sent on September 8th and there was no mention from the owner of incomplete work to be done prior to paying for the completion of the project. At no point did Sun Pavers walk off the job site. If we did not fulfill our contract with the homeowner, why would the customer pay us in full and make no mention of incomplete work at any point in the process after the original installation was complete. There was ample time to discuss this request as Sun Pavers sent the crew back to complete repairs and discussed and scheduled the crew to clean and seal. If we were supposedly going to pay for uncompleted work, why would there not be a retainage to cover the cost? Job started on 8/4 and completed on 8/6 Repairs requested on 8/10 by customer. Repairs completed 8/24 Sealer completed 9/8 Final invoice sent 9/8 and customer responded on 9/10. Consumer Response /* (3000, 7, 2021/12/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) The contract Sun Pavers and I agreed to and signed specified the project that would be completed and did not include a list of tools that were needed to complete the job. The tools required would be up to them to decide in order to complete the job contracted forthat is their business. Their owner's son came to our house and assessed the property before quoting us a price. This is a family owned business and prior to start of the job, during the job and after the job several telephone calls were made to our sales representative, his son. I fulfilled my side of the contract by paying the full amount agreed on. Unfortunately, they left the project unfinished and I had to reach out to another vendor to complete the work that was not completed covered in my contract with Sun Pavers. This resulted in my paying for the same material and labor twice.

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