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Complaint Details
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Initial Complaint
12/11/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I started stone kraft titles to sign a contract with Miss ****** in September to carry out the remodeling in the two bathrooms of my house, plus two installments were paid, which have been paid in the amount of ***** and in October, they started in my bathroom, which they would finish in two weeks and In November they started with the excuses that they had forgotten everything, but the workers began to be absent and they have not finished the remodeling. We are in December and they do not answer our calls and texts.Business response
01/05/2024
The job has been completed and our customer is happy with the results.Initial Complaint
01/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Zero Stars! I bought vinyl planks flooring for the whole house from Kraft Stone. When I was choosing the floors, I asked Fantazy if they are 7mm thick, because I did not wanted 5 mm, and I could not see, the samples were glued to the wood, so no way to see how thick they are... She said yes, but when the floors came, and we opened the boxes, they were only 5mm. It was too late to change something, because the floors were already prepared for the job and we needed to start. There was a warranty on them for 30 years, so we thought 30 years it's good enough. But, 2 years later all the planks are started breaking and chipping through the house due to the bad quality. I called Sam 2 month ago and texted him also explaining the issues, but he just ignored me and never responded. I went to the store and talk to him, he promised to come over and take a look, but never did. Then I talked to Raymond and asked for help. First he said that he contacted a manufacturer and they will contact me, but after a month, nobody contacted me. I asked Raymond to give me their phone number, but no response. I send 5 text messages to him, he is just ignoring me too. The worst experience I ever had. I spent $10,000 on the floors that lasted only for 2 years, even though the warranty were 30 years. And nobody wants to help me with this issue.Business response
03/07/2022
Business Response /* (1000, 8, 2022/02/18) */ Hello, The customer saw the display board supplied by the vendor in our showroom , which had all the information about the product. They choose the product after carefull evaluation of the product and price. Stone Kraft did not install the product. From the pictures what i see, it is a installation flaw. Stone Kraft will help the customer to file a warranty claim with the supplier if the supplier feels a claim can be initiated. Product was supplied by Boone Floors in Lakeland 863-6655131.My father in law passed away 3 months back and my sales guy who was taking care of the customer , passed away in January because of Covid. So we have been little slow to respond. But I can help in whatever I can to take care of the customer.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.